[Resolved]  Ixigo — refund money is not transfer

Sir i cancelled train ticket for mumbai dadar to tirunelveli exp date 01 jan 2019
Booking id: ixitr[protected]
Pnr. : [protected].
That ticket was cancelled one week over that refund amount 1640 is not credit my bank account but your app say credit success. One week is over money is not refund. I am also ask the bank officer. Officer also told money is not refund your account.
So kindly refund my money in the bank account.