Ixigo — Refund not credited since 31 Aug

Ixigo — Refund not credited since 31 Aug

S satyams94

Hi, I am following up with the ixigo team for a refund request for more than 2 months now and the amount is not refunded yet. The issue is with PNR- SBZJUT, Trip Id: IF[protected]. date of booking 31 Aug 2020. The issue is with PNR- WH2PQF, Trip Id: IF[protected]. date of booking 8 Aug 2020. I have already shared my different bank account details with ixigo as they mentioned the issue was with the account from which payment was made. I am receiving the same answer from their team every time I call them. I want the money to be refunded ASAP. Regards, Akshi Tyagi Was this information helpful? No (0) Yes (0)
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Dear Customer,

We are unable to process a refund on this transaction as we did not receive the payment against this. The transaction for both the bookings was authorized at the time of booking due which the booking was successful but no payment was received and the transactions were canceled later on 12th August.

Since there is no amount received for this booking, we are unable to process a refund. Please check your bank statement and kindly check with the card-issuing company for more clarity on this.

Thanks
Team ixigo

satyams94's [Complaint's author] reply, Nov 25, 2020

hi,

my money was deducted each time and both the bookings were confirmed. last moment it was canceled by airlines and thus refund was to be initiated.

on what basis are you saying the deposite never happened.

satyams94

hi

please check the mail i received from go air, as confirmation of refund, they mentioned refund would be send by the booking agency.

i don't understand the delay here