[Resolved]  Ixigo — refund not credited to account and ixigo holds the refunded amount

I had a flight for 25th mar'20 to blr. I opted for full refund to spicejet.

As per spicejet, full refund is credited by spicejet to ixigo. But ixigo is not crediting the amount to my account.

Alternatively, ixigo suggested to cancel the booking on the ixigo site to get the refund credit. So, i tried 3 times to complete the booking cancellation. But every time its failing to cancel on the ixigo site.

Pls. See attached screenshots.