[Resolved] Ixigo — refund of a non confirmed ticket

Samkit Shah0918

from Ahmedabad, Gujarat

Address:

Mandvi, Mandvi, Surat, Gujarat, 394160

Dear sir/madam,
I have done my booking on 10th september and my traveling date is also same but amount is debited on 13th september. My upi transaction id is[protected], my google transaction id is cicagkcgsmfhvq, my train booking id is ixitr[protected] and my payment id is 4pmlcwu0izr5foi3gr. If ixigo served me this service then why will i book the same ticket for two times?
Please help me out with this issue. Its already 3 monthes and still amount is not reflected in my account.
Thank you.

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Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Ixigo Customer Care's response Hi Samkit,

Thanks for your time over the call.

As discussed, we have forwarded your concern for the refund to our team and the same shall be processed in 48 hours and will reflect in your account in 7 days as per bank policy. We regret for the trouble faced.

For any other concerns, please feel free to write to us! We will be happy to help you.

Thank You,
Team ixigo

Jan 10, 2020

Updated by Samkit Shah0918 I didn't received any amount and its already 20 days what to do?

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that if the refund is still not credited please share your bank statement in PDF format from the date of deduction till today, so that we can get this checked and update you at the earliest.

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo