[Resolved] Ixigo — refund of cancel ticket issue

Shajin Shajahan

Address:

Pooram,Attingal Road,Venjaramoodu P.O,Thiruvananthapuram,Kerala-695607, Thiruvananthapuram, Kerala, 695607

I had booked air india ticket on 18th march 2020. (Pnr hxdqfg). Due to covid outbreak i had cancelled my ticket from kochi to trivandrum which costs 1173 rs. When i had called customer service they are not attending. The flight was on 20 the march 2020. Still the app is showing cancellation initiated. I want my refund amount as soon as possible. As govt has order that no cancellation fee will be borned from customer. So consider my complaint and refund it immediately.

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May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that there is no such advisory from the Air India towards full refund upon cancellation. Hence, request you to please reach out to the airline concern. Do share any refund confirmation received from airline.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo