Ixigo — Refund of money for failed transaction

Hello sir, I was doing railway reservation on ixigo on 27 Feb 21 twice 5868 rs money deducted from my account but ticket was not booked UPI id[protected] and second UPI id is[protected] I got refund against UPI id[protected] where as I have not got refund against UPI id[protected] I enquired about that on ur app chat but they not accepted that credit of amount 5868 in their account against UPI id[protected] they told that complain at ur bank and raise charge back. I raised complain at bank . Bank reply that they inquired at ixigo bank . Ixigo bank reply money credited in their account on 27 Feb 21. Please resolve my query and refund my money. Two files attachment bank transaction and bank reply.