[Resolved] Ixigo — refund related issue and failed booking

Ravindar singh 121212

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Was booking tickets through (Ixigo train app)
On date 7/11/19 booking got failed but have been debited amount of 570.40 from google pay payment method on failed transaction
I mailed to ([protected]@ixigo.com)
But no response from any through mail.
And even tried calling on this autogenerated number [protected]
In voice call they mention if booking failed amount will be auto refund in 7 day but still no refund

Transaction date : 7/11/19
Upi transaction id :[protected]
Google transaction id :cicagkcwy8nmcg

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Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Ravindar singh 121212 Refund has been done after complaint in 3working days
Great work

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Ravindar,

Greetings from ixigo!

We believe your query has been resolved.

For any other assistance please do let us know.

Regards,
Team ixigo!