[Resolved]  Ixigo — regarding my refund

Address:Lucknow, Uttar Pradesh, 226025
Website:Ixigo.com

Hello

I try to book train ticket on 16-may-2018 from lucknow to dhanbad train no-13308 ganga sutlaj express. Payment amount haa been deducted but booking failed. It said refund will be credit in your account within 5 daya but not get any refund. Please refund my money.
Order id-ixitr[protected]
Email [protected]@gmail.com
Bank statement are given in photo
+1 photos
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Jun 29, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Ixigo Customer Care's response
Hi Shivam,

Greetings from ixigo!

We wish to inform you that refund against the shared id is already been initiated from our end. Request you to please check with your phone banker with the shared ARN.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo
May 24, 2018
Updated by shivamkrpandey
I go bank and check my Bank statement today it dont show Any credit transaction. And banker say no amount has been credited.
Refund my amount of rs 1167 booking Failed on 16 May 2018 and i also provide today transaction receipt. Refund my Money
Order id-ixitr[protected]
Email [protected]@gmail.com

Complaint comments 

Comments

I book my ticket the amount is paid but my ticket is not confirm and my amount is not refund my email id is [protected]@gmail.com so please refund my amount or confirm my ticket I book my ticket on 14 may but it is not confirmed so refund my amount otherwise confirmed it
I had booked a train ticket on 24 april 2018 from belagavi to bengaluru in train no 16590. The fare was rs340. I cancelled it from itheir app itself. But still i have not got my refund
PNR-[protected]
ORDER ID- IXITR[protected]

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