Ixigo — Request a refund for flight booking

Hi Team,

We had booked 24 flight tickets with Ixigo for travel date 26th April 2021, due to the Covid situation of Maharashtra we decided to reschedule our tickets for future date as per Air India Covid Policy.
We had raised this request to IXIGO and Air India (Airlines) both for the revised e-tickets for our travel on which Air India clearly confirmed that we are eligible for one free date change request with no extra cost as per their Covid 19 policy.
Air India clearly specified on the email that they need this request to be raised by the travel agent to them and then only they will proceed with the request and send the revised e-tickets for all those 24 tickets.
On this same email Ixigo team was marked but no one replied back on the email. (Attached screenshot for your reference)

We had chased Ixigo multiple times, but due to their careless approach we didn't received any reply from them.

This is totally Ixigo mistake for not acknowledging the emails nor providing any solution for the same.

Due to this careless service of Ixigo we were left with no other option but to travel on our own money back to Mumbai.

Air India was happily helping to provide revised e-tickets but they had not received any request from Ixigo for the same due to which they were not able to assist us with the revised E-Tickets.

Every time when we were raising this issue to Ixigo they were asking us to check with Airlines for revised E-tickets, but as per the Airlines they were happily ready to provided the revised ticket when they get a request from the travel agent i.e Ixigo, but as usual no one from Ixigo team made an effort to even reply back on the Airlines email.

Pathetic service from Ixigo.

We need full refund for all the 24 tickets which were booked with Ixigo to our original payment mode account.

Booking ID's as below.

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