Ixigo — Ticket cancelled but it is still showing that the cancellation initiated

I have booked flight ticket for one of my friend name Fool Baboo Md but due to some miss understanding he missed his flight as his flight was supposed to depart from Patna at 12.05 on Tuesday dated 22 September 2020 but due to Covid the timing was changed to 9.30 something and we were not aware of that and he reached the airport by 9 am but the authority did not allowed him to enter and were saying that they are looking what they can do by their side but in the end we were informed that the fight has departed and we have to book new tickets but we were out of money at the moment so we done nothing and we just left for the home and in all this we cancel the ticket when we reached our home. The flight number is Indigo 6E 5374 and the PNR is SGSZMF ticket was booked from Patna to Mumbai.
Atleast return some of the money..as the we have to spent again extra money to travel