Ixigo — ticket refund after cancellation

Address:5300081

I am girija and i have booked a ticket in ixigo on 18 october 2017 from vizag to hyderabad with pnr number bbtdsz but after that i exchanged source and destination and booked another ticket from hyderabad to vizag on same day after cancelling the previous ticket, indigo has already processed the refund but ixigo did not send me further. It was booked on 18 th october and the second ticket was booked after consulting the indigo airlines who actually processed the ticket.
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Dear Girija,

Greetings from ixigo

We'd like to inform you that we are not able to track your booking. Kindly share the Trip Id at [protected]@ixigo.com so that we can assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

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