[Resolved]  Ixigo — Unable to get refund even I have full refund copy with me from Vistara

Hi,

It’s been 14 days from Oct 5, 2020 wherein Vistara flight got cancelled and airport have given me a hard copy on the same date for the full refund in 18th line. However, I m fed up of following with Ixigo and Vistara.

Ixigo : They said, they cancelled the booking and request has been raised, after two days if I follow up, they say you have to cancel the booking since it’s in confirmed status. Plus they are telling the request is placed already but Vistara is cancelling.

Vistara : customer care says that they have an open status and in line 18, full refund statement is written to return the amount but ixigo have not claimed yet and no request is made from ixigo.

Can anyone help with full refund to my account?

Contact : [protected]