Jabong.com — order no.[protected] 3857801 and return request no.[protected]

Pritha Mitra

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122015
Website:	jabong.com

The above is my order no and return request no. as instructed i self-sent the product to sec 18, jabong returns, gurugram, haryana. the product was delivered on 27th aug 18 and i couriered it to jabong on 29th which reached gurugram on 1 sept 2018. it was delivered to jabong on 4th due to public holidays in between . but jabong without inspecting declined to take it from the courier. now the product is lying with the courier. I was my money to be refunded as promised by jabong.

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Jabong.com customer support has been notified about the posted complaint.

Sep 05, 2018

Updated by Pritha Mitra I want my money to be refunded as promised by jabong.

Sep 19, 2018

Updated by Pritha Mitra As per my telephonic conversation with your customer executive Ms. Nidhi, I was informed that as per your policy I will get my courier expenses reimbursed i.e. if courier weight is beyond 500 gms than I will get Rs. 100 and if it is less than 500 gms I will get Rs. 80. In that case I should get my courier expenses which I incurred Rs. 100 reimbursed.

Due to size issue I had returned products to Flipkart, Amazon but they never charged me. If you can send the product through your sister concern Myntra, then you could have picked up from me via Myntra instead of telling me to self-courier it and then not paying up. You took two-way courier charges (Rs. 149) from me and now you are not refunding my money. This s a clear case of cheating. I want my courier expenses to be reimbursed.