[Resolved] Jabong.com — Exchange required: pick up service not available
Gandhinagar, Gujarat, India
I ordered a kurta of size 34 from jabong but since its size is small i wanted to exchange it for a bigger size. When i tried to request for exchange i got a message that pick up service is not available from my address. I asked customer care executive too but of no use.
My concern is that firstly if a person can come everyday to my hostel to deliver jabong products then why can't he take the return/exchange products.
Secondly, if jabong cannot provide return/exchange service at specific places then it should be mentioned on their site while we are placing order. This is a simple case of misguiding the customers because they always say that return policies are user friendly.
Being in hostel it really becomes very difficult for us to find a place from where we can return the parcel.
This makes me very upset with jabong's service that it claims of providing to its customers.
Order id: [protected]
Placed on: 20 mar 17, received on: 23 march 2017
Complaint marked as Resolved Apr 30, 2017
[Mar 24, 2017] Jabong.com customer support has been notified about the posted complaint.
Verified SupportJabong.com Customer Care's response, Mar 24, 2017
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you soon.
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