Jio — recharge not done but money deducted by [protected]@icici

Address:

Udham Singh Nagar, Uttarakhand, 263160

I have done the recharge of 498 via my jio app through paytm upi. My recharge amount is deducted twice first 489 was deducted via [protected]@icici and second via [protected]@citibank when i called to jio they told me to wait for 3 to 10 day money will be credit back to your acount. I did the recharge on 21 june 2019 at 1:57am and today is29 june 4:12 i did not get my money back. I call the paytm also to verify my paytm upi they told me that from there side money is deducted via upi they told me to verify this issue with your merchant it merchant deny that take the written statement from them and transfer it to paytm back.