| Address: | 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai 400002, Maharashtra, India |
On 29th june 2023, i placed an order (Order number:[protected]a) for the apex by savya home apollo black high back office chair. However, when i received the order on 04th july 2023, i noticed that the item was missing the height adjustment feature. Immediately, i requested a return for the product due to this issue. The return request was accepted on the same day, but unfortunately, they were unable to provide the scheduled pickup service. To resolve the matter, i contacted their customer care numerous times at the provided contact number[protected]. Despite their assurances that the product would be picked up soon, i was disappointed to discover that the return request was rejected on 12th july 2023. Seeking clarification, i reached out to customer care once again, and the representative assured me that the return request is reopened now, and that the product would be returned promptly. However, in my order history, the status remains as "return rejected." repeatedly contacting them for a solution has become exhausting, leading me to seek your assistance in resolving this matter.
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