Kenstar — My cooler swing not working since the day of purchase

Address:Hyderabad, Andhra Pradesh
Website:Indian consumer complaints

I am a doctor and i purchased kenstar cooler last july...i used it once and found out that its swing is not working...after that i was busy woyh my exams and left the issue...now i want to use it again...i still have warranty...what should i do... Will they help me...i heard they dont have a good customer care service and are bad service providers...i dont know that and bought the brand...
Was this information helpful?
No (2)
Yes (0)
Kenstar customer support has been notified about the posted complaint.
Mar 18, 2017
nrathi07's response
Please Reply Nagpur Maharashtra service centre with contact number.
Apr 10, 2017
Sonu83's response
All service centre number are disconnected... where to call don't know
Complaint comments 

Comments

Dear kenstar,

We are using Kenstar food processor and hand mixer but both are not working. We are trying number of time on your toll free number but there is not response, we also not track your service station in Nagpur Location and we have email our problem there is also not response so consider our problem on priority base and solve ASAP.
Dear Sunnuhari,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Online Team
Dear nrathi07,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Online Team
Dear nrathi07,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Online Team
Dear Sunnuhari,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Online Team
Actually i have purchased kenstar double cool air cooler two years back,
now some noices arise inside the air cooler, then the steel rod are totally very weak, can you send your technicians to rectify the problems and do
the needful.

Meenakshisundaram
No.9 Velavan vidhuthi
R.F.Road, OPP; City family shop,
'Palani 624 601
Dear a.meenakshisundaram meenakshisundaram,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Online Team
Videocon Industries Customer Care's response, Apr 21, 2017
Dear a.meenakshisundaram meenakshisundaram,

We are still awaiting information about your complaint number. You can contact us on [email protected]. Please let us know if we can be of any further assistance.

Regards,
Kenstar Online Team
I have purchased air cooler ...I have to change its pad and it's cleaning ...no number is available or connecting ...I am from Nagpur ... please help
Air cooler Did not Working. please send your service engineer as soon as possible.

Regards,
Kakasaheb more
mob. [protected]
am a doctor and i purchased kenstar cooler last july...i used it once and found out that its swing is not working...after that i was busy woyh my exams and left the issue...now i want to use it again...i still have warranty...what should i do... Will they help me...i heard they dont have a good customer care service and are bad service providers...i dont know that and bought the brand...

Contact : [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kenstar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    740
    Pending
    0
    Resolved
    363
    Kenstar Phone
    +91 17 2394 0404
    Kenstar Address
    Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
    View all Kenstar contact information