Kenstar Complaints & Reviews

Delay in delivery and high delivery charges

Hi Team,

I have register the complain for Cooler Little 35, where there was the issue of swing.
Below is the complaint number
PUN[protected]

The call center agent gives various number to call for technician help, calling on those numbers says that location is not under my control, some say he is on leave, some don't picks the call, nor callbacks.

I am now very agitated taking various follow ups.

I want my cooler replace with new one as its just 10-15days of purchase & issue occurred.

Nor there is proper feedback with customer care service.

Please look into this issue

Purchased new cooler from sales india on 03 may 2022, there was water leakage, worst after sales service, purchased new cooler waiting for service guy from last 3 days, avoid buying any provide of kenstar

loveena Raisinghani
[protected]

We bought it a month ago and now the water is not poping up from top .

This is totally unfare...

Kindly resolve it immediately as sun is shining and it's very hard for children's to observe it.

[protected] hyderabad

We bought the kenstar Hercules 100 air cooler .on 22 April.. it's just working like a normal fan... Not at all cooling

Aircooler is not functioning properly. Water flow is not available.

We got the Turbo Neo cooler on April 1st and it got a defect. Water is leaking. I created the ticket and its been more than a day. No technician has come yet. We used to think that Kenstar service will be good but now we are regretting. Request to help asap.

Only two days new cooler and broken Patti

Hi,
I purchased Kenstar cooler glam50R last year. Even though the water is filled completely, the cooler has the red empty water sign and makes a beeping noise when cool button is pressed. After a few seconds the cool light goes off and it only throws warm air.
Kindly help to fix this issue or replace the cooler.
Tried calling customer care but to no help.

My stablizer keeps making tak- tak noise continuously and am scared it might affect other appliances connected to it. What do I do?

I had raised a complaint for my Kenstar Toaster on 3rd February. Their technician came to check the toaster, but was not able to open it as he did not have the required tools. He took the toaster with him to the local service center.

After calling him after few days for status of toaster, he asked me to call service center.

The service center did not receive my calls so I had to visit their shop. On visiting the Shop they had no clue what has happened to the toaster or where it is. The owner told me to call the next day to know the status.

On calling the next day, after many calls, he said the toaster cannot be opened here so had to be sent to nagpur.

It has been almost 2 months now but I still don't have any status update. On calling the local service centre now they are not responding.

I visited the local service center again and got a timeline that I will get back the toaster in 4 days. But when i contacted them again they said it is still not returned from Nagpur.

I complained about all this to [protected]@kenstar.in on 24th March. I got an initial reply that they are looking into it but after that got no status for many days. After asking for status update again, did not get any reply.

Local service center does not pickup calls. Does not reply to WhatsApp messages.
Complaint Number: NAG[protected]

It's very bad product I will request u to please exchange another product

Pending gizar parts

I raised the complaint on 23rd March and your technician visited my place on 24th March. He started arguing with me about the final price after I asked for a discount. He angrily spoiled the cooler (see the attached picture) and left it as it was.

Need help to restore my cooler state as it was before the complain or fix immeidately

I bought a Kenstar Warmo C blower in January 2022. After using for 6-7 days, the blower stopped working.
I registered a complaint but none of the employees from the service center paid heed to it. After continuously chasing and calling for 1 week, a employee came to check.
He told me that some part needs to be changed. He told me he will come back next day but he didn't. Another week passed and no response. I called the manager of the service center in Lucknow and even he was very unprofessional. Somehow after chasing them for a whole week they took my blower for repair. And now it's been 3 months that I've not received my product back.
I've been calling daily. The manager - Mr. Gaurav is the most unprofessional and irresponsible employee I've come across. Everyday on call he tells me he will return my product the next day but then again it's all a lie.
I don't know how kenstar works and why do they keep such unprofessional people.
I've had a very bad experience with Kenstar and this experience has really tarnished their reputation as a brand in my eyes.
I would like to speak to a higher authority about this and I still hope that as a big brand that they say they are, they will resolve this issue of mine as soon as possible.

I've again registered a complaint today as the customer care people told me that my request had been cancelled because I didn't show them my bill. But it's all lie. I provided him with the bill the day he came and clicked a photo of it too. This shows how bad this company is. I will strongly recommend others to not buy Kenstar products.

मी मागील 4 वर्षांपासून kenstar cooler चा वापर करतोय. पण या वर्षी cooler च्या बॉडी मधील लोखंडी स्टँड ज्यावर मोटार बसविली असते, ते पाण्याने पूर्णपणे जंगले आहे. तरी मला त्यासाठी नवीन लोखंडी स्टँड घ्यायचे आहे. कृपया यासाठी मदत करा.

Electronic gizar likege and shok problem

Kenstar iron box came fire from wire within warranty period so solve it as soon as possible

Fan motor is off

I got my complain register using the toll free number [protected]. I got reply that it would be attended within 72 hours. I waited for 5-6 days. Then I called the same number, then I got response that your complain has been cancelled. They again registered the complaint then technician visited for continuously for two days but the geyser is still not resolved by visiting two consecutive days.

I request Kenstar to send the skilled technicians. They seems untrained to resolve the issue quickly.

Cancelled Complaint : DEL[protected], Registered Date: 12 Jan 2022
New Complaint No : DEL[protected], Registered Date: 17 Jan 2022