Kenstar Complaints & Reviews

Sir/mam,
I raised an RTI against the kenstar india for the gyeser i bought (invoice attached). There is a leakage in geyser from very first day. I raised several complaints regarding the same but no resolution from kenstar end as of now.

My RTI No:- DOCAF/R/2017/50355

I am feeling like kenstar is just a fraud company who sold the product with 1 year gauarntee but not attending the issues within warranty periods.

Complaint numbers with kenstar are
LUD[protected]
LUD[protected]

We purchase one kenstar swift steam iron in last year at the time of Dipawali. Steam iron bottom surface is catching cloth and donot work properly. We complaint dealer, but solution is not provided . Please replace this product.

Address: Little lamb enlish school, Road no 5 east, Shankosai. Dimna road, Mango Jamshedpur 831012
Contact no[protected]
pr sr no. A[protected]
MODEL NO KNF12W2P-DBM
1200WATT

I had purchased a 15 ltr geyser model KGS15WSP from Kenstar thru flipcart on 11/07/16. Within three months, its tank started leaking and a complaint was lodged vide no. THA[protected] to the customer care of Kenstar. It took 21 days to replace the tank by Kenstar as on 31/10/2016 and that too after repeatedly following with them. However the same leakage problem cropped up again within a fewmonths and complaint was lodged vide no. THA[protected] . HOWEVER, there was no response till 16/03/17 . When I enquired about, I was informed later that complaint has been cancelled as on 30/04/17 as the house was foundlocked. A fresh complaint no. THA[protected] WAS GIVEN. However, even after 5 days, there is no response. Further, I suspect it as a manufacturing deffect, as it seems tank is unable to withstand the weight of 15 ltr water and starts leaking with in few months of installation.

I have purchased ac from kenstar through amazon. They stated that free installation worth 1500, but the technician said it not free service its paid only... On time of installation they charged me..

For that am contacting service team. They not provide any response, not giving any invoice also, treating like rude...

Need invoice for installation.

My contact number [protected], alt no [protected]

I have purchase on air conditioning machine.My AC, 1.5 ton not working, pl check it immediately. Kindly send trained technician who can fix the out door unit at top floor, wall. It must suitable, safe should affect maintains. Please solve it immediately.response immediately in my cell. Take care of your valuable customer immediately to maintain your good reputation.

Location bangalore
Product : kenstar air cooler
Manager : pradeep

The company claims that th customer service is 24/7, however after 9 pm they just hang up and you will only receive the time that all representatives are busy. The customer service is not 24/7 as claimed.
The faulty product is not repaired even after 4 days of registering complaint
The technician com s after 4 days and says that the new motor has to be ordered and may take 3 more days
Poor response from kenstar service team in bangalore
Very poor response from the dealer - pai international hrbr layout

My cooler was under warranty period when I raised 2 primary complaints.
1. Cooler fan does not run most of the time.
2. Water level indicator was not working at all.

Both the requests were serviced separately, but to re-occur again within a span of 20 days. On raising a complaint again, the service guy after repeated calls and reminders, came after 15 days. However, the issues still persists. The service code has not been shared, but seems the ticket is closed.

And now, the product is no more under warranty. Is this warranty support the company provides?

Unfortunate to have purchased a Ken star geyser on 3 Oct 2016. Post installation by Ken star on 16 Oct, I have realized that I have been cheated completely by Ken star. The product sold to me is a defective piece and in the past 6 months since installation the geyser has been non functional 4 times and unusable for 4 months.The tank has been replaced within a month o[censored]sage, Followed by the coil and another part in Jan. Now in Feb, I am facing the same leakage issue. Despite informing and speaking to Mr. Ramesh, Mr. Satya, Mr. Deva, Mr Rajiv and your customer care there has been no action taken to replace the product. The technician form Ken star has spoken to all the three in my presence informing them of the high degradation and defect of the product. However based on the response it seems that Ken star seems to be more interested in frauding the customer.

In the past 3 month, I have spoken to Mr Rajiv who has been only committing to a replacement however there is no update. I spoke to you last week and today you behave as if you are speaking to me for the first time. You do not even have the decency to reply to the phone calls and messages even after you commit to get back to me.

Do I need to go to the consumer court to get what is needed to be done ?

Below are the Service tickets raised
BAN[protected] – 16 Dec 2016 – Tank replaced
BAN[protected] – 4 Jan 2017 – Parts replaced
BAN[protected] – 19 feb – No resolution yet

Produce purchased – 3 Oct 2016
Product installed- 16 Oct 2016

We last a water outlet bush last 8days. We complaint to our buyer the sun electronics palani dindigul district tamilnadu. Last few days no more reply to him. Last day one message came to my mobile. We come to your home tomorrow morning 11am. We waiting to him. He name was mr. Krishnamoorthy he number was [protected]. Till today 3.30pm he not come to my home. We contact him he very insalt and irritated me. We are a buyer he treat a 4th class modulation. We buy a cooler in bajaj emi. But i buy a intex 32inch tv another dealer. That company was more response to me. Your company customer care or compliant division was irresponsibility to customer. My kid just 3years old last 8 days lot of problem to sleep. We think kenstar cooler was a best brand of air cooler. But we a...
Thank you

I have bought kenstar geyser kgs25w6p, within 3 months time water started leaking from geyser bottom.

Till date i have registered 4 complaints and did not get any proper response from the service center "gk electronics".

Service technician has visited twice and informed that will bring new geyser as replacement. Repeated followup with service center i get only one response that "new machine yet to be allotted and will be delivered soon". Its been 4 months now.

There is no proper response on status of complaint either from the gk electronics or customer care number 39404040.

Every time i followup with customer care number 39404040, i get response that the service provider has closed the complaint and new complaint number is allotted for same product. Without providing service how come service center is closing the complain and without informing customer.

Complaint number details

Che[protected] dated 28th dec 2016
Che[protected] dated 13th jan 2017
Che[protected] dated 1st feb 2017
Che[protected] dated 22nd april 2017

All complaint numbers has been canceled by the service provider without taking any action. So far the geyser is not working.

Selva

This is disgusting!!!
It has been more than half a month we are suffering because of this waste product!!!.
We have been following up with the local customer care center for last 6 days. We call them daily. They say we will come today. We will come in afternoon. We will definitely come tomorrow. All kind lies!!!

The leakage is making cooler of no use in summer.

The entire purpose of purchasing the cooler has gone waste.

I want the cooler be replaced immediately or refund my money back. If this does not happen i will make sure that on every social media and snapdeal.com and kenstar.in website get worst reviews of all time. Along with these pictures which tell all the truth. And will also approach consumer court!!!

This is regarding the kenstar air cooler we bought on 19 the april... From a dealer in sadar bazaar delhi cantt... Since then we r facing a problem... The water from the sides is falling on the fan causing not only the damage to fan but also increase noise... I asked the customer care to send for service engineer to do the needful... But all in vain...
It is requested to kindly acknowledge my complaint n send a service engineer before the cooler packs up...

My cooler is not working fine and its giving heavy noise like a generator. Raised complaint wit kenstar 1 and half months back, no response.
1 week back 1 technician from videocon came and checked, he said he will come with the parts tomorrow. Till now no response.
Today when i contacted kenstar customer support team, when i raised my issue with angry tone, agent passed the call to her manager and he said "helloooo hellooo... No response from your end and we are disconnecting, thankyou for calling kenstar"

Its the most poor service from any customer support manager in india. Typically unprofessional kenstar support. No responsibility if kenstar cooler having trouble. Poor cooler is kenstar, no doubt.

We bought kenstar water heater from girias who stated that this is new model and fast moving. Later this month on 10/4 2017 we found that water heater is started to leak. When we made complaint to kenstar customer care, a person from kenstar came and verified and stated that this is a out dated model and we will frequently face problem on this. Also stated that he need to place order for the tank which will take 10 days. I gave him the bill xerox and warranty card xerox. As of today's date no one responded. Why do u guys lie and sell a out dated model. Customer service is poor.

My registered mobile # [protected]
Model # kgs10w5 10 lyrics plastic 5 star jacuzzi.

Please confirm is this a outdated model as mentioned by your representative.

One more important thing is customer care are keeping long hold time.

Complaint date is 10/4/2017
Tat is maximum 10 days
As of today's date no resolution or response.

I have purchase iron from flip cart and made of kenstar model knc12b3p-dbh steam iron on dated 6th july, 2016. Its order id is od[protected] and invoice no is #del_ggn_[protected] 30/06/2016.
I had complained about water leakage problem on dated 09/03/2017, complain no was agr[protected] and i handed over the iron to the service center on dated 10/03/2017 but til now i didn't get it. I have call many times to the service center but i didn't get any positive response from their end.
O i request you to kindly take necessary action against kenstar. I will be thankful to you.

After repeated called lodge. My call was not attained by service pwrsonnel. My motor was not working and needs replament 'its 25 days over after my call they only assure me that when motor will come they will inform me &no stock available. Its hammpers your name that u gained in past years. I am taking lots if tension to be repaired my cooler as my place experience 40 degree in all times through out day and night. Please solve by problem at the earliest otherwise you will loose your valuable customers.

I bought kenstar ice tower 20 ltr cooler on 12-4-17 but its not working properly. only fan is working it doesn't cools the room. As it is summer i thought of a cooler, but this product was a worst choice. it service's just as a fan, i think it has got some complaint with its coolling compressor. it would be better if some service staff could come and check what the falt is.

I bought a Kenstar Geyser 15L KGS15WSP on 25/07/2016.From past few days it is not working properly and making noise while switching it on. So on 07/04/2017 I made a complaint to Kenstar Customer Care . They said that my problem will be resolved in 48 hrs but it has been one week and my problem has yet not been resolved. Whenever I call them they say that it will be resolved by end of the day but nothing has been done. The phone number of local service center which they have provided is invalid due to which I am ot able to contact them.
I had very poor experience with your services.
Please look into this matter.

Kenstar Complaint No.- GHA[protected]

Hi,

I have purchased a Kenstar Slimline Super on 14/03/2107 from Retailer and on 08/04/2017 it has stopped working i called customer care and informed the same and technician came to my house and after checking he said there is a motor fault and need to replace the motor, so i want to know how is it possible to a fault in motor in brand new cooler. And now I won't allow to change the motor as it's a brand new cooler and i want a replacement as a new cooler orelse i will carry the cooler and will keep at the shop from where I purchased it and will publish it on a social network and will also complaint at Consumer Forum as my brother is an Advocate in Consumer Forum, so let me know about this.

I purchased a Kenstar Air Cooler on April 01, 2017 and it stopped working on April 7, 2017. I have raised a complaint calling the Customer Service about it on April 7, 2017 evening, but till today, April, 10, 2017, there is no one who is visiting to check the problem with the Air Cooler. I have called the technician multiple times and he says he will come and is not showing up. It very painful as a customer to keep on calling the Technician and waiting for him to turn up even taking a leave from work, but no response. This is a very poor response from the customer service point.

I hope you would take proper action to resolve the issue as soon as possible.