Kenstar Complaints & Reviews

My cooler was under warranty period when I raised 2 primary complaints.
1. Cooler fan does not run most of the time.
2. Water level indicator was not working at all.

Both the requests were serviced separately, but to re-occur again within a span of 20 days. On raising a complaint again, the service guy after repeated calls and reminders, came after 15 days. However, the issues still persists. The service code...

Unfortunate to have purchased a Ken star geyser on 3 Oct 2016. Post installation by Ken star on 16 Oct, I have realized that I have been cheated completely by Ken star. The product sold to me is a defective piece and in the past 6 months since installation the geyser has been non functional 4 times and unusable for 4 months.The tank has been replaced within a month o[censored]sage, Followed by the coil and another part in Jan. Now in Feb, I am facing...

We last a water outlet bush last 8days. We complaint to our buyer the sun electronics palani dindigul district tamilnadu. Last few days no more reply to him. Last day one message came to my mobile. We come to your home tomorrow morning 11am. We waiting to him. He name was mr. Krishnamoorthy he number was [protected]. Till today 3.30pm he not come to my home. We contact him he very insalt and irritated me. We are a buyer he treat a 4th class...

I have bought kenstar geyser kgs25w6p, within 3 months time water started leaking from geyser bottom.

Till date i have registered 4 complaints and did not get any proper response from the service center "gk electronics".

Service technician has visited twice and informed that will bring new geyser as replacement. Repeated followup with service center i get only one response that "new machine yet to be allotted...

This is disgusting!!!
It has been more than half a month we are suffering because of this waste product!!!.
We have been following up with the local customer care center for last 6 days. We call them daily. They say we will come today. We will come in afternoon. We will definitely come tomorrow. All kind lies!!!

The leakage is making cooler of no use in summer.

The entire purpose of purchasing the...

This is regarding the kenstar air cooler we bought on 19 the april... From a dealer in sadar bazaar delhi cantt... Since then we r facing a problem... The water from the sides is falling on the fan causing not only the damage to fan but also increase noise... I asked the customer care to send for service engineer to do the needful... But all in vain...
It is requested to kindly acknowledge my complaint n send a service engineer before...

My cooler is not working fine and its giving heavy noise like a generator. Raised complaint wit kenstar 1 and half months back, no response.
1 week back 1 technician from videocon came and checked, he said he will come with the parts tomorrow. Till now no response.
Today when i contacted kenstar customer support team, when i raised my issue with angry tone, agent passed the call to her manager and he said "helloooo hellooo......

We bought kenstar water heater from girias who stated that this is new model and fast moving. Later this month on 10/4 2017 we found that water heater is started to leak. When we made complaint to kenstar customer care, a person from kenstar came and verified and stated that this is a out dated model and we will frequently face problem on this. Also stated that he need to place order for the tank which will take 10 days. I gave him the bill...

I have purchase iron from flip cart and made of kenstar model knc12b3p-dbh steam iron on dated 6th july, 2016. Its order id is od[protected] and invoice no is #del_ggn_[protected] 30/06/2016.
I had complained about water leakage problem on dated 09/03/2017, complain no was agr[protected] and i handed over the iron to the service center on dated 10/03/2017 but til now i didn't get it. I have call many times to the service...

After repeated called lodge. My call was not attained by service pwrsonnel. My motor was not working and needs replament 'its 25 days over after my call they only assure me that when motor will come they will inform me &no stock available. Its hammpers your name that u gained in past years. I am taking lots if tension to be repaired my cooler as my place experience 40 degree in all times through out day and night. Please solve by problem...

I bought kenstar ice tower 20 ltr cooler on 12-4-17 but its not working properly. only fan is working it doesn't cools the room. As it is summer i thought of a cooler, but this product was a worst choice. it service's just as a fan, i think it has got some complaint with its coolling compressor. it would be better if some service staff could come and check what the falt is....

I bought a Kenstar Geyser 15L KGS15WSP on 25/07/2016.From past few days it is not working properly and making noise while switching it on. So on 07/04/2017 I made a complaint to Kenstar Customer Care . They said that my problem will be resolved in 48 hrs but it has been one week and my problem has yet not been resolved. Whenever I call them they say that it will be resolved by end of the day but nothing has been done. The phone number of...

Hi,

I have purchased a Kenstar Slimline Super on 14/03/2107 from Retailer and on 08/04/2017 it has stopped working i called customer care and informed the same and technician came to my house and after checking he said there is a motor fault and need to replace the motor, so i want to know how is it possible to a fault in motor in brand new cooler. And now I won't allow to change the motor as it's a brand new cooler and i...

I purchased a Kenstar Air Cooler on April 01, 2017 and it stopped working on April 7, 2017. I have raised a complaint calling the Customer Service about it on April 7, 2017 evening, but till today, April, 10, 2017, there is no one who is visiting to check the problem with the Air Cooler. I have called the technician multiple times and he says he will come and is not showing up. It very painful as a customer to keep on calling the Technician...

I am a doctor and i purchased kenstar cooler last july...i used it once and found out that its swing is not working...after that i was busy woyh my exams and left the issue...now i want to use it again...i still have warranty...what should i do... Will they help me...i heard they dont have a good customer care service and are bad service providers...i dont know that and bought the brand......

Hi,

customer complaint: Initial problem 1) Cooler is not taking power and 2) after technician came, power was on but Fan was not running

I purchased this Kenstar ICE cooler with remote in Bajaj electronics(Maddenaguda-Hyderabad) on 3rd March with 10, 200/-. I opened the product on 18th March and it was not working due to Manufacturing defects of the product. I raised a complaint (HYD[protected]) and technician...

It its to bring in your notice that the professionalism lacks in your staff that has led me to bear total disruption of working of my microwave oven. I am a resident of House no.518, sector 7 kurukshetra. I made a complaint around year back through your customer care. A representative named Ram kumar came on your behalf to repair my microwave. He gave his no. and said you can directly call us i am the sole service repair provider of kenstar...

I purchase Kenstar GLAM 50 R cooler 19.3.2016, With in one week water leakage proble, unable to sleep it is spreading water entire room, i informed to kenstar customer care and i raised complients and send their electrician to test, that electricain do some adjustmen's in water pipe .It's working few days again same probem is repeating after some days key board functionality also not working .I again booked complaint with kenstar customer...

Y Reference No. is CHE[protected]. Required servicing, change of candle and the tube connecting the purifier to the tap. All these details were given when speaking to customer care staff over phone. A man [Mr. Antony [protected]] came the next day Friday 3rd March] did not even look at the purifier properly, said they do not do servicing, just took the service charge Rs.225/- +vat25/- and left without giving the receipt, saying he would come...

Complaint was raised on 09/01/2017 and reference number is BAN[protected].
No call back received from any service centers / technicians. Finally i called up the service technician number that i received along with the complaint number. He has no idea about this and all he said was, he will call back and that never happened. Finally after 2 days of waiting, i called up customer care and requested nearby service center so that i can take...