Kenstar Complaints & Reviews

Address: SEVATHA STREET BANAGALORE ROAD,KRISHNAGIRI, 635001

Dear sir/madam,

We are the long time customer of our product and satify in kenstar and my kenstar aircooler some problem in button and rotating also

Kenstar air cooler switch not working properly and rotating problem in cooler
Please arrange the service person to us and repair the air cooler contact the given number

Kindly do the needful

Regards
Sathish

Kenstar customer support has been notified about the posted complaint.

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Address: Gurdaspur, Punjab, 143518

Dear sir. I am very in trouble about ur company members. I call them about my geyser tank leaking they came and fix our tank but that was free of cost but they got 1550 rupees from us. Then i call to company they told us that there is no fees in warrantytime and sir our geyser tank is leaking again after they fix and went. They have broken my tap also which i fix from another person with 700 rupees. Thencall them again that leaking again and nowadays they r ignoring my call i don't know what to do. Sir i request you please help me i will be very thankful for you. Thanks

Kenstar customer support has been notified about the posted complaint.

Feb 02, 2019

Updated by Tammy Scotes Dear sir please find solution for my this complaint I will be very thankful for you. I am in full trouble. These days r days of geyser using thanks

Feb 02, 2019

Updated by Tammy Scotes Dear sir. I am very in trouble about Ur company members. I call them about my geyser tank leaking they came and fix our tank but that was free of cost but they got 1550 rupees from us. Then I call to company they told us that there is no fees in warrantytime and sir our geyser tank is leaking again after they fix and went. Then we call them again that leaking again and nowadays they r ignoring my call I don't know what to do. Sir I request you please help me I will be very thankful for you. Thanks

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S

Saikrishnagollapalli

from Jagtial, Telangana

Feb 26, 2019

Dear sir/madam,

My kenstar jet aircooler some problem in blower fan nd it's produces heavy sounds since 20 days so,
please kindly arrange the service person to us and repair the air cooler contact the given number

kindly do the needful

Regards
Saikrishna G
[protected]

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S

Srinath Amula

Mar 20, 2019

Dear kenstar, i bought kenstar ice cool remote cooler.

Ofter 1year warranty remote sensor is not working.

Service person asked 1200 rs.
It so expensive
.
I asked to kenstar how much rate, sensor plate price... [protected]

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Address: 263139

Dear sir/ madam
I have purchased a steam iron of krnstar brand,. Model is comfort. Approx 06 month ago it is informed you that the said steam iron not working last 04 month. I have send sms many time (Svc 53030), but there is no response given from your side. I have also try to voice call to rectify the problem (State capital code[protected]. But i can't sucess to make the call.
You are requested that please replace the above mention item with new one, so that i can use it properly.
Thanks
With regards
Gajendra singh darmwal

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Many times I have sent the message and i have called to Kenstar service center but no answer from them. Tell me what to do now after my warrenty is completed, you were not at all taking care of the complaint given to the service center. Company has to take care of this complaint, this is too worst and shameless behavior of the company. shall i go to the Police station for a complaint

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S

Shyam ashre

Mar 21, 2019

Please cheq

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Shyam ashre's reply, Mar 16, 2019

Sir please cooler checking proublem

B

battishvk

Mar 28, 2019

I have purchased the Kenstar geaser in jul 2018. It has gone faulty. The water is coming out of the exaust pipe. May be the problem od the autocut.

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Address: Coimbatore, Tamil Nadu, 641020

I bought kenstar geyser. It is not working and i submitted a complaint in customer care and my claim falls within the warranty period. The distributor in coimbatore is worst and he is not even picking the call. It is more than 3 months from the date of complaint registration. Worst customer service. No response and i am fed up in using this product. Some spares needs to be changed and no response from distributor nor customer service team. My name - c. Kumar, mobile no - [protected]

Kenstar customer support has been notified about the posted complaint.

Jan 08, 2019

Updated by Kumarcbe06 Product - Kenstar Water Heater
My complaint ID - COI[protected]
Complaint registration - 19.11.2018

Feb 18, 2019

Updated by Kumarcbe06 Still it is not fixed. Worst service.

Feb 18, 2019

Updated by Kumarcbe06 There is a change in service centre and they are asking bill copy but I gave the bill to earlier service centre. They r not working with the complaint registered and customer care also not picking the call.

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Kumarcbe06

from Bengaluru, Karnataka

Feb 18, 2019

Still my request is not fixed. My complaint is still open. Service agent is asking for a bill copy which I gave to earlier service agent and now there is a change in service agent. Could u please provide bill copy and ask the service agent to fix it

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Address: Mumbai City, Maharashtra, 400053

Website: Kenstar

It is with regret that I state here that I was foolish enough to buy a Kenstar product.

I bought a microwave oven 2016 Nov.
The oven stopped functioning in Oct
2018. The model is 20 litres KJ20CSL901
Repeated phone calls to the official service centre Zaib Services was of no use. They eventually came changed the
Capacitor, Diode, Fuse, and lastly the
Magnetron. We paid a total of Rs.1250.
The Magnetron was under warranty so not charged. The oven worked for sometime
And once again malfunctioning. The display is now erratic. Cost of replacement
Rs 2400.

The technicians are not properly trained and can therefore not be expected to do
Proper servicing. Service charged Rs.450.

Please advise where I can purchase a replacement panel and cost.

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Address: 400709

Hi, i bough 2 kenstar fans in march 2017. One of the fans has stopped working from may 2018 onwards and after repeated complaints no one has attended my complaint for last 6 months. I have been chasing the numbers for 6 months now. Complaint no. Tha[protected]. Phone number 39404040, [protected].
Contact person in near by service center ganpat kadam [protected]

Regards,
Aashutosh

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M

mishradeepak1991

from Delhi, Delhi

Jan 30, 2019

I purchased kenstar geyser in jan 2018 and i lost my warranty card and bill for the same even though service center has all the details regarding my geyser they are not ready to do the servicing and replacement for free. 3 months back I got my geyser serviced by paying some 1200 and now again the geyser stopped working.

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Address: Rohtak, Haryana, 124001

Dear sir,

We have purchased a kenstar water heater a year back and it was a defective piece. It has been got dis-function multiple a times and every time we need to followup customer care multiple times and after 1-2 week mechanic came and guaranty every time that it will not stop working again but only 1-2 day after it again got dis-function. I am totally frustrated with the kenstar product and services. Warranty going to expire by end of this month and after that no body will entertain even a call. I would request you to please replace this defective product or i need to take some legal action for the same.
Sr. No - a[protected]
Bill no - 5391
Model - jacuzzi 15 ltr kenstar water heater
Complaint numbers - 44r [protected], [protected],
Thanks
Lokesh
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Registered a complaint for faulty water heater (Model: Kenstar Jacuszzi KGS15W5P) in beginning of September (Complaint no: GHA[protected]). A technician visited and made a report that some part needs to be changed. Until now, there has been no resolution. The technician who came has left the company's service. They have changed service technicians 2 times but no one has resolved my complaint. Called up their Customer care multiple times, they assure me action will be taken soon, but nothing is done. They have given me numbers of superior officials. Nobody picks up these numbers, or they are switched off or not reachable. I am now feeling very helpless as a consumer.

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Address: Chennai, Tamil Nadu, 600056

Brand new kenstar ac very poor quality, just 2 weeks of purchase, ac producing loud noise
Brand new kenstar ac very poor quality, purchased brand new kenstar ac, via amazon on 11th april 2018. Its been just 2 weeks since i bough this ac but from 24th april 2018 morning ac producing loud noise and unable to use it. And i when i call customer care since 25th april, no one is responding and it auto disconnect after 20 mins. Likewise i have been trying many time and spending almost 20 mins each time and everything gone in vain. I have also tried messaging service but none called me back. So now my request is to replace this product and provide me brand new ac. I don't want you guys to service all i need is to have brand new ac again. Because one if we start repairing the sense of new will go away and i need to call you guys for amc for life long. I don't want to get into such worst situation. I demean for a replacement.

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Address: Chennai, Tamil Nadu, 600011

We registered a complaint for faulty water heater 6 months back. A technician visited and made a report that some part needs to be changed. Till now there is no resolution, but our complaint has been closed by kenstar. I tried calling the customer care, most of the time the call is not connected, sometimes the executive listens to my story and says he will transfer the call to his superior, but i keep waiting and no one answers. This been going on since 6 months. Please look onto this and provide a solution. The warranty of the geyser will expire next year.

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W

water@heater

from Rohtak, Haryana

Dec 19, 2018

Continuous water is leaking form Gyser, one staff has visited and checked .
he reported that tank will be changed. But this will be availabe after Diwali.
I called to dealer after Diwali, He is not picking up my phone. But he shared one contact no. for assitance. I called on that no but that fellow also not picking up phone.

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Address: 122015

Website: www.kenstar.in

I bought a jacuzzi geyser which has 2 years warranty and 6 years warranty on tank. Several complaint was registered to the kenstar customer service for last 1 (One) year. Every time they registers a complaint and when i call them to check the status, they says our mechanic have visited your premises and no electricity was there. Whereas no one visits from the kenstar. They makes a false claim and closes the complaint. I could not use the product i paid for. And now they don't accept any more complaint saying we are already working with your complaint. After sales service is completely ignored and cheated. The money and time is wasted and i am cheated by the kenstar company. Feel free to write back on any queries.

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M

mohd faseehuddin

from Ghugus, Maharashtra

Dec 10, 2018

Dear sir. my kenstar washing machine is not working.

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G

GURUSAMY Y SHETTY

from Bengaluru, Karnataka

Dec 11, 2018

Pethatic service, I recommend not to buy products.They will not respond to mails and even corporate numbers not working. I felt like company closed. I raised ticket 2 months back and still no response from them. One time they gave an manager number blr syed and ispoke to him once, after that he is not picking mybcalls.BAN[protected].

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P

Pregnant7563

from Mohali, Punjab

Dec 21, 2018

My complaint not resolved even after 45days of waiting and folloup.
Please help ...

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Address: 121003

I have complaint 6.11.2018 for the geyser which is not working properly and getting shook at the tap, so not using now. I have called customer care 12-15 times and everytime they say that wait for 48 hours.
How much i have to wait it's already one month. Today is 9.12.2108.
Should i use in summer 2019.
Its really a very bad service from kenstar.

Kenstar customer support has been notified about the posted complaint.

Dec 15, 2018

Updated by Pregnant7563 Still no one attended this complaint, what should I do??
I haven't received any response from service team..

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Address: 711204

I have purchased a geyser from a. K. Chamaria, bangur avenue, block a kolkata - 700055, phone no [protected] vide invoice no. Lil/uae/11/14 dated 28.11.2018. The geyser is under warranty period. The product found leakage from the date of installation. I have called several occasion to the dealer but they do not give any response of my call. I have also informed kenstar customer care vide complaint no 0006 on 28.11.2018 but did not get proper response from them. They also denied to give any support. Now i have no other option but lodge complaint to your forum to resolve the issue at the earliest.

Thanks and regards
Niraj banka
[protected]

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Address: Nizamabad, Andhra Pradesh, 503114

I made a complaint to Kenstar Customer Care . They said that my problem will be resolved in 48 hrs but it has been one week and my problem has yet not been resolved. Whenever I call them they say that it will be resolved by end of the day but nothing has been done. The phone number of local service center which they have provided is invalid due to which I am ot able to contact them.

I had very poor experience with your services

my complaint number hyd[protected]

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Mar 03, 2019

Updated by Thurpu Sindoor please..kindley...resolve ...my problem...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Poor company, bad products and services, worst employees.

I believe they are maintaining world class poor service and are leading in bad products.

Their employees don't pick calls. Commit fake promises.

From mechanic to branch manager and ceo to difector, all are rubbish persons don't even dare to their repo on public platforms.

Hats off to you damn hell guys.

Kenstar customer support has been notified about the posted complaint.

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T

Tulasiram Atmuri

Jun 14, 2023

Ken star company cooler i have bad experience because i purchased machilipatnam sonovosion kenstar tallde 105 cooler[protected] heat air is coming i am raising customer care complaint & sent mail also problem not solved & not responding.

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Address: Jaipur, Rajasthan, 302017

Hi team.

I purchased 6 litre kenstar gyser. I registered complaint on 2nd october and till date its not resolved. Touchbased with rajasthan head mr. Kishan and supervisor mr. Arjun saini. They told me that tank and assembly will get replace. But its still pending and might warranty will get pass on because the complaint is pending from last 1.5 month.
Tried to call mr. Azar the no rcvd frm customer care. Everyone is just making fun of customer service and having fun. My complaint no which was closed without visit which i reopened by me again is JAI[protected]. Team this is an puthetic experience which i am rcvng till date. Please let me know if you or your team can do anything. Or if there is any responsible person available who understands the meaning and pain of customer.
Else i have to knock door of consumer court with all recordings which was happened from 2nd october.
Hope to see positive response from so called branded company.

Regards.
Ankush

Kenstar customer support has been notified about the posted complaint.

Nov 21, 2018

Updated by Ankushbinny Mere dwara jaipur customer service kenstar head ko call kiya and service point supervisor arjun kumar saini sei bhi baat ki magar yeh sab 1 mahine sei time pas kar rahe hai... Inko mssg kar kar call kar kar thsk gaya aur kenstar customer centre[protected] par call kartein hai yoh waha boltein hai ki inse baat kato... Seriosuly pithetic customer service from an brand which i beleive needs to be out of the india market if these sort things happening to customers...

Please let me know how to get route from consumer court and louge and case for all and on company who are least bothered to solve the comolaint.

Nov 23, 2018

Updated by Ankushbinny consumer complaints logo
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Water Heaters & GeysersKenstar very bad service geyser complaint given on 2nd october till date mot resolved in warranty period
Kenstar — very bad service geyser complaint given on 2nd october till date mot resolved in warranty period

2 Reviews
An Ankushbinny on Nov 21, 2018
Mark as Resolved

Hi team.

I purchased 6 litre kenstar gyser. I registered complaint on 2nd october and till date its not resolved. Touchbased with rajasthan head mr. Kishan and supervisor mr. Arjun saini. They told me that tank and assembly will get replace. But its still pending and might warranty will get pass on because the complaint is pending from last 1.5 month.
Tried to call mr. Azar the no rcvd frm customer care. Everyone is just making fun of customer service and having fun. My complaint no which was closed without visit which i reopened by me again is JAI[protected]. Team this is an puthetic experience which i am rcvng till date. Please let me know if you or your team can do anything. Or if there is any responsible person available who understands the meaning and pain of customer.
Else i have to knock door of consumer court with all recordings which was happened from 2nd october.
Hope to see positive response from so called branded company.

Regards.
Ankush

Complaint Status
[Nov 22, 2018]
Kenstar customer support has been notified about the posted complaint.
Updated by Ankushbinny, Nov 21, 2018

Mere dwara jaipur customer service kenstar head ko call kiya and service point supervisor arjun kumar saini sei bhi baat ki magar yeh sab 1 mahine sei time pas kar rahe hai... Inko mssg kar kar call kar kar thsk gaya aur kenstar customer centre[protected] par call kartein hai yoh waha boltein hai ki inse baat kato... Seriosuly pithetic customer service from an brand which i beleive needs to be out of the india market if these sort things happening to customers...

Please let me know how to get route from consumer court and louge and case for all and on company who are least bothered to solve the comolaint.

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Comments
An Ankushbinny
0 minutes ago

Its solved now... Thanks for the help. But just to share that the product quality of gyser body is very poor.

Abhi 1 saal bhi nahi hua aut kitchen kei gyser body ki paint ki papdiya nikal rahi hai... So bad quality of product.

Kenstar gyser this time is very bad quality... And isko solve karne ka koi bhi dhani dhori nahi hai.

Ankush

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A

Ankushbinny

from Anta, Rajasthan

Nov 23, 2018

Its solved now... Thanks for the help. But just to share that the product quality of gyser body is very poor.

Abhi 1 saal bhi nahi hua aut kitchen kei gyser body ki paint ki papdiya nikal rahi hai... So bad quality of product.

Kenstar gyser this time is very bad quality...

Ankush

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Address: 140124

I had purchased kenstar geyser on 5th nov, 2018. My geyser stopped working. I had logged a complaint on 13th nov, 2018
Complaint number : cha[protected]
Eta was : 48-72 hours
I called customer care several times but they are not ready to share the status of mu complaint. Dont know what they are doing. They had a very big team also, but no one is ready to work for their customers. I called branch manager (Mr manoj) also, he told he will send someone to get this geyser repaired. But that day didnt came and he stopped picking up the calls.
I need product replacement only as the product stopped working within 15 days from the date of purchase.

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Address: 122001

We have purchased Kenstar Aquajoy geyser 25 ltr on 13-Nov-2016. This Geyser is not working from last 2 months as it is leaking. The complaint has been raised 2 months back, Executive came and told that it will be replaced as Tank is leaking. Thereafter Multiple Followup has been done with customer care number and no response has been received form then.

This seem to be the only option for me now, Kindly take care of my request and help in resolving this issue or replacing the geyser asap. As this seems to be a torture if no complaints are entertained even in warranty.

Kindly help in resolving asap and i am attaching the bill invoice on the same.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Worst service centre i interacted so far. My gyser is leaking. Rasied complain, did mail., contacted mr amit but all effort goes in vain. No body from ur side even take pain to respond. From 30 th oct my complain is pending. Ur customer service no is also pathetic. They either disconnect d call from their end or else d no comes switch off. The same complaint i raised in april n ur technician says we don't require gyser in this weather n he closed d valve. N issue still remains pending. Horrible way of kenstar dealing wid customer

Nov 14, 2018

Complaint marked as Resolved

Nobody called me from company...I trying to reach them.some of them r not picking d call.nor they respond to my mail

Kenstar customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by sonia jaiswal No update on mail.nor at this platform.no body receive call

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V

Venus379

from Delhi, Delhi

Jul 1, 2019

I purchased Kenstar geyser. It's not working from past 7 days...I tried to reach customer care[protected]..but seems it's not functioning.(same number showing in Kenstar portal...not sure why it's not updated...ideally the number which displayed on portal should be working)..I am unable to reach authorised service centre number also. Already I have sent the mail to customer care...but didn't receive any reply. Please send service person details near nizampet, Kukatpally, Hyderabad or provide me the service centre details near me.

I am planning to complaint to consumer forum if I don't get any updates in 24 hrs..

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