[Resolved] Kotak Mahindara Bank — Fraud transaction from my credit card | |||||
I am purushottam I am holding Kotak Bank account and credit card: I have get call from bank side on 9th of March 2017 from +91-[protected], He is asking our OTP, He has already hold the all card details, But I have not share any Information I have raised a dispute on 9th of march #[protected].I have call to customer care same time for fraud transaction after that blocked the card. Kotak C C told me Lodge FIR and sent me copy in branch.I have provide FIR copy on 20th of March.I have get mail two times your dispute closed also I have called to customer care last 20 day in 10 times but not get proper response and satisfy answer. Today customer care person called you can communicate to merchant. Also I have call to payzapp customer care :He is told me if any request from bank side we are lible to provide full details and support ASAP, Payzapp C C support me and he saying regarding your card transaction I have full proof details as details of transaction and if this question ask to me as Kotak Bank or police department or merchant then we will provide the details, He has told me your are not a merchant nor police department and not a bank side.Because bank have legal team for taking action to fraud person and police have authority to know the against your dispute and FIR. Why closed the request against my dispute bethout providing solution. Bank why not take necessary legal action against this transaction Why bank told me go to police and cyber crime police ans communicate to merchant. Kindly provide details of below points and provide solution. 1 If I have told to C C and provide dispute form and FIR copy of Kotak this is fraud transaction why not take action after blocking the card. 2 If same time dispute raised why not communicate merchant for this transaction for getting details and take necessary action after provide FIR copy. 3 merchant have hold the transaction two to three day. 4 Bank have reserve privilege for asking transaction details and take and charge criminal case. 5 Bank always told me go to police station and crime cell Both are saying we are taking action on lots of amount in laks. 6 I have called to payzzap customer care he told me they have full details about this transaction. I am too foretasted and disappoint of bank behavior. Kindly suggest what we should and please refund my amount ASAP. I had raise a compliant in 9th April about my fraud transaction still I did not received my amount bank account. Lot of time I had spoken with yes bank team they guys are not responded to complaint properly. I need my money created yo my bank account as soon as possible. Kindly I am requesting you to help me on the same to resolve my complaint. Thanks & Regards Purushottam Gupta [protected] -- Was this information helpful? | |||||
Jul 1, 2017 Complaint marked as Resolved Kotak Mahindra Bank customer support has been notified about the posted complaint. Verified Support May 30, 2017 Kotak Mahindra Bank Customer Care's response Hi! Trust you are in receipt of an email communication. ^Pradeep
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 2 Comments | |||||
Comments
Hi Team,
Kindly provide one question's answer!
Kotak bank support saying that the online transaction is secured by VBV and customer is liable to pay the amount and communicate to merchant!
If this is online transaction is secured by VBV so which behave PayZZap refund INR 10 K on 14th April 2017. means after more than a month
Please give me one answer!!!
Thanks & Regards,
Purushottam Gupta
Kindly provide one question's answer!
Kotak bank support saying that the online transaction is secured by VBV and customer is liable to pay the amount and communicate to merchant!
If this is online transaction is secured by VBV so which behave PayZZap refund INR 10 K on 14th April 2017. means after more than a month
Please give me one answer!!!
Thanks & Regards,
Purushottam Gupta
Kotak Mahindra Bank Customer Care's response, Jun 16, 2017
Verified Support
Hi, Our Grievance Redressal team is wokring into your issue and will get in touch with you.^Pradeep
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Mr Pradeep writing mail to me totally blindly!!!...
I have request to you kindly give me one question's answer.
1> Transaction happened Rs.20K on 9th of March 2017 and PayZapp refund Rs10K on 14th of Apr 2017 on the basis of fraud transaction
Please read below comment from your side. This is pradeep comment
["As per our records, there is transaction done on 10th March, 2017 INR. 20, 000.00 done at PayZapp and the same is debited from your card account and the same is billed to you. We wish to inform you that the online transaction is secured by VBV and also the Kotak bank will never call card holders to reveal their confidential card details, OTP, VBV for no promo/limit.We are also reiterating the same in our regular customer awareness SMS and E-mails."]
2> PayZapp refunded 10K on the behalf of fraud transaction and you guys are saying it is secure transaction and contact with merchant.
I have no relation and account with payzapp and Payzapp is denied to sharing any information how to communicate with merchant.
Kindly return my amount Rs.10K ASAP its 100 % fraud transaction If this is not fraud transaction give me proof: after 1 month 4 days why refund 10 k Payzzap.