Kotak Mahindra Bank — inr 8000 = atm decline charges, ecs return charges, daily balance alerts charges & imps transaction status

Address:

560029

Myself Abhilash R and started using Kotak 3 years before. This year beginning, I have lost my job and had to relocate to Kochi. Post this incident I have not used the salary account and multiple times I have updated this in customer care. Meanwhile I have an existing loan with Kotak, running loan with capital first and credit in card. due to some financial issue I couldn’t' pay the credit card payment and proactively called customer care for a settled and got approval for 7500 x 4 months which dated 7th of month and 1st month EMI paid.

For loan also, somehow, I’m managing and paying on each month. Kotak Bank is not allowing an individual to get out of the financial services period and making it worse day by day by charging extra.

Issue:

On 6th July i have borrowed some money from my friend to my Paytm Bank account for my medical expense as I have diagnosed a bump on my forehead for surgical removal. “Snap attached” By mistake I have transferred the amount to kotak Salary account instead of Axis so that I can swipe in hospital, immediately my complete amount “12000” got blocked in my account by credit card & banking account. And I called support -credit card and requested to unblock the amount on 6th eve after having a conversation of more than an hour. Then after checking my balance the available was 4100 change. For clarifications again, I called support – banking department and they have informed everything are bounced charges and at present authorised officials are not available to release the amount and that executive tried maximum to release the amount due to my emergency and situation and raised a ticket for Monday. On Monday he has called me and informed nothing can be done and please visit the branch.

Today 9th I have visited the branch and checked the details as all the charges are related to ECS return and still more than 5000 is pending other than the 8000 with the bank. After collecting the details from bank,

Multiple times I have contacted CC and informed, at present I’m out of station and I’m not using this account anymore as I’m unemployed. “You can check the call recordings”

Multiple times I have contacted CC and informed to cancel the daily SMS balance alert from years which is not stopped and I’m being charged regularly.

After getting to know that I’m being charged for ECS return from capital first which I was paying offline through their app, your cc executive guided me to give request for ECS cancellation and he have raised request for the same. Further details not communicated at that time and informed me issue will be resolved. Today when I checked at Bank, my communication is recorded but I’m being charged for ECS, SMS.

Now I’m struggling for my medical expense and to repay my friend. What Kotak is doing is making me to stand on suicide corner and making my finical state worse by worse.

Now I don’t have any option in front of me. When I missed the payment of Kotak loan, again I have been charged for bounce which I received a mail. And couldn’t make my credit card payment on time.

C-[protected]

Reply From Kotak
Dear Abhilash,

Thank you for banking with Kotak Mahindra Bank.

We sincerely apologize you for the inconvenience caused to you.

We would like to inform you that, as per our checks the lien amount accumulated in your account is for the below mentioned charges levied towards your account:

1. ATM decline charges.

2. ECS return charges.

3. Daily balance alerts charges.

4. IMPS transaction status.

We would be unable to reverse the aforementioned charges as these are applicable as per your account type.

Please refer the below link for more clarification which explains the General Schedule of Features and Charges applicable for your account type.

https://www.kotak.com/en/personal-banking/accounts/corporate-salary-account/Edge-Salary-Account/f...⇄

Assuring you of our best services at all times.

Warm Regards,

Shoeb

-----Original Message-----

From : [protected]@gmail.com([protected]@gmail.com);
Date : 7/9/2019 4:07:51 PM
To: "webform.[protected]@kotak.com"(webform.[protected]@kotak.com);
Subject :Customer Service Center (Kotak Mahindra Bank)

Details are as follows :
Name: ABHILASH R
Email: [protected]@gmail.com
Mobile number: [protected]
Type of customer: Existing Customer
Complaint: Please check my attached document. I have lost 8k from my unused bank account.
I authorised Kotak Mahindra Bank to call on the above mentioned number and this consent will override in case of a registry with DNC/NDNC.