Kotak Mahindra Bank — TBMS charges

Address: Pune, Maharashtra
Website: kotak.com

TBMS charges are applied in my account without prior information, even after changing account type and talking to branch manager, I was still charged. The branch manager assured me in July when I changed my account type, that I will not be charged any further and In oct again I was charged 969 and 969 Rs twice for month of july and august. Such a big fraud from Kotak mahindra bank. Kotak is deducting Rs969 from my bank account every month in name of low balance. At the time of opening they informed that its a salary account hence zero balance. Now they say you have to maintain a minimum balance of 50, 000 every month. In last 6 months (from feb to Aug) 5000 Rs has being deducted from my account in name of low balance charges. The most surprising thing is that I was never informed about this low balance. No email, no phone call no text message. Such a great customer service. Not just this, I changed my account from salary account to current account in July, still am being charged every month. After spending hours of discussion with customer care am still charged. Kotak bank is a fraud, is doing clear unjustice with the customers. We the customers are depositing our hard earned money in banks to keep it safe and bank itself is eating away our money. There should be strict laws against private banks in India. Banks like kotak are forcing customers to keep their white money not in banks but at home at our own risk. Hats off to banks like Kotak in India, poor Indian laws and poor common man of india.
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Jun 17, 2018
Updated by ShwetaBJ
This complaint is not resolved by Kotak Mahindra bank till date. The Bank has taken away Rs 4718.70 jfor not maintaining minimum balance, which at the time of opening the account was said that it is a zero balance account.

India needs strict laws for banks cheating on customers.

The customer is cheated by private banks and is left helpless against such fraud.
 
59 Comments

Comments

Hi Kotak,

I am also facing this problem, there are TBMS charges, CW charges, Decl charges, Non Kotak ATM Charges.

what are all these?without information how you are doing this unnecessary transaction.I am loosing 2000 rupees every month.pls resolve and credit amount which you have debit, I am very unhappy in this bank for this kind o[censored]nneccessary deduction.

I will Close account in Kotak go with other and I will proceed with legal option also if you do not resolve this.No other banks are doing such thing, I am facing only with this.

CRN:37573084
Account No:[protected]
Account Holder Name:Silvary Premlatesh raj
Contact:[protected]@gmail.com

Please provide solution for this.
--
Thank You.

Regards,
Vasantha M.
Please provide toll free customers care number and my account balance many time debit TBMS ₹5.7 5Why?
Hi Kotak,

This is informing you that in my account charging like TBMS on without prior information, and i have attached screenshot also (Charges panel should be highlighted).
I try to Call on[protected] but still waiting more than 1 hours no call from bank side.
I wanted to know reason of below charges. Please resolve and credit amount which you have debit,
I am very unhappy in this bank for this kind o[censored]nnecessary deduction.

Email :- [protected]@gmail.com
Contact No :- [protected]
CRN No[protected]
Account No. [protected]
Hi Kotak,

This is informing you that in my account charging like TBMS on without prior information, and i have attached screenshot also (Charges panel should be highlated).
I try to Call on[protected] but still waiting more than 1 hours no call from bank side.
I wanted to know reason of below charges. Please resolve and credit amount which you have debit,
I am very unhappy in this bank for this kind o[censored]nneccessary deduction.

Email :- [protected]@gmail.com
Contact No :- [protected]
CRN No[protected]
Account No. [protected]

TBMS charges - Comment #2653598 - Image #0
Hi,

Kotak has applied TBMS charges in my account without prior information for the month of Dec and Jan.Rs 1100 has been deducted from my account. I need my amount to be credited ASAP.
This in not a trustworthy bank customers should be informed before if they are going to take any actions.

TBMS charges - Comment #2682850 - Image #0
these are biggest idiots, i was trying to call the Kotak customer care toll free number[protected] and don't know for what reason i was unable to reach them and then called hyderabad # 6600 6022, have picked my call only once and after then it was ringing and everyone is busy. I create account, i put my money in here and i have to beg these guys to explain me the TBMS charges and the lien added on my account. useless CUSTOMER SERVICES and no importance given to the CUSTOMER. if there are any charges atleast a single SMS stating that you did not maintain minimum balance or we needed some money for our use, so we have deducted your account. buggers just go ahead and add lien's on the accounts. WHAT THE HELL IS WRONG WITH THESE GUYS. CS sucks and email response awesome... they are the best... drop a email for a simple thing and they will respond that you will get an answer in 5-7 working days. Mobile banking my FOOT... no lien charges or any charges are shown in there and they want me to use mobile app. Cant even think of rating these guys... UTTERLY USELESS

CRN[protected]
acount # [protected]
Kotak is debeuting my balances with out understanding why they are making like this a normal people cannot maintain kotak account recently my balances lien, and next TBMS charges or they are playing with people today and they are providing free toll free no for that also they are making high charges It is very big Fraud. As they only provide my salary account and making like this...Too, bad...Please provide my balances...
Kotak is debeuting my balances with out understanding why they are making like this a normal people cannot maintain kotak account recently my balances lien, and next TBMS charges or they are playing with people today and they are providing free toll free no for that also they are making high charges It is very big Fraud. As they only provide my salary account and making like this...Too, bad...Please provide my balances...
Satyanellimarla's reply, Apr 11, 2017
CRN 79289379
Ac.no 9311483014
Hello All,

I have experience worst services from Kotak Bank. Kotak bank data is not secured. Anyone can call and tell me what is my available balance of my credit card. How many rewards points I have in my account. I lost Rs.9000 from a credit card. I have raised 'Fraud transaction dispute claim'. I didn't get any solution to my problem from KOTAK BANK. After seeing this when I want to close my credit card. They are charging annual charge of Rs.500.
Initial days they said its free card for a lifetime.

Its really worst experience with banking with KOTAK.

Regards,
Kotak bank customer
This is informing you that in my account charging like TBMS.

Last month i change my account salary to personal saving and also confirm from customer care.
Please find the attached screenshot also. pls resolve and credit amount which you have debit,
I am very unhappy in this bank for this kind o[censored]nnecessary deduction. For ur kind information.

Avijit Mondal
CRN no. 34335829
Account no.[protected]
Contact no. [protected]
Email id: avzt.[protected]@gmail.com

TBMS charges - Comment #2815768 - Image #0
TBMS charges are applied in my account without prior information and 13, 146 has been debited . They never informed me about low minimum balance during opening of account they informed me that its zero balance saving account . I m highly disappointed with this . Kotak bank is a fraud, is doing clear injustice with the customers. We the customers are depositing our hard earned money in banks to keep it safe and bank itself is eating away our money. There should be strict laws against private banks in India. Banks like kotak are forcing customers to keep their white money not in banks but at home at our own risk. Hats off to banks like Kotak in India, poor Indian laws and poor common man of India.
Kotak Mahindra is a fraud bank. He will deduct money without any notification.
Really it is fraud fraud fraud
I'm also facing this problem on of the worst bank
Kotak is debeuting my balances with out understanding why they are making like this a normal people cannot maintain kotak account recently my balances lien, and next TBMS charges or they are playing with people today and they are providing free toll free no for that also they are making high charges It is very big Fraud. As they only provide my salary account and making like this...Too, bad...Please provide my balances...

Mukesh Kumar
CRN XXXXX578
Ac.no[protected]
email id - [protected]@gmail.com

TBMS charges - Comment #2960537 - Image #0
Hi Kotak,

This is informing you that, TBMS charges are applied in my account(it's is salaried account) without prior information,

and i have attached screenshot also. I wanted to know reason of below charges. Please resolve and credit amount which you have debit,

TBMS charges - Comment #2971674 - Image #0
Hi,

Kotat bank charged me on 13th Feb 2018. I wanted to know reason of below charges.

Chrg: ATM DECL FEE/xx7844/[protected]/[protected].50
Chrg: ATM DECL FEE/xx7844/[protected]/[protected].50
Chrg: ATM DECL FEE/xx7844/[protected]/[protected].50
Chrg: ATM DECL FEE/xx7844/[protected]/[protected].50
Thanks
Utkarsh Arun Avalekar

TBMS charges - Comment #3013216 - Image #0
Very bad

TBMS charges - Comment #3029635 - Image #0
Every month i am continuously facing unnecessary charges, anyone would please check now in one day 4 times i am charged for TBMS (23 INR each time ) CRN no[protected]

TBMS charges - Comment #3050834 - Image #0
In many occasions, we too faced same TBMS deductions problem with Kotak Mahindra bank.
No doubt its a fraud bank. No communication on such deductions even during opening account or during deductions.
Further most of the Staffs behaves unprofessionally and did not feel responsible towards customers in addressing their issues or quires.
We decided to close our accounts with Kotak. Planning to open with Axis/ SBI.
Be case full with fraud banks. They are looting our money which we may not notice it.

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