Kotak Mahindra Bank — Undue charges levied

Address:

New Delhi, Delhi, 110017

This is to bring to your notice that I had taken loan of INR 1 lakh from Kotak Mahindra Bank. Loan has been paid off completely last month however they have charged me for keeping insufficient funds in my bank account due to which ecs had failed two years back. I had already intimated back on time that i need to change the ECS from HSBC bank to HDFC bank as HSBC account does not exist anymore. All the formalities and forms were completed on time. However, they took more than 40 days to open ECS in my HDFC bank account because their official, Ms. Anshu Chopra did not know the process. I had to do several rounds of visits at Kotak Mahindra's branch because of their slow process. I had written several mails to them but noone ever responded. After two years when the loan is paid, they are calling up for the extra charges and forcing me to pay. I am attaching the mails that will give you a glimpse of the matter. Please help. I demand compensation for the rounds of visits i have made in the process to the bank, the time i had wasted, the money spent on travel and mental torture i. My email ID is [protected]@gmail.com