[Resolved]  Kutchina — Return of post paid cheques and money

Address:

Kamrup Metropolitan, Assam

Last December (2015) one of the staffs Mr. Dhiren Kalita (mobile no.[protected]) of Kutchina came many times to our place, Mirza, Guwahati
saying about some offers of EMI system at the product autoclean Chimney (Titan model, cost around 30, 000/-) and took 5 post dated cheques (each of Rs. 5900/-). We said we have not enough funds in account of Dr. Priyanka Borah (Acc. No. [protected], SBI Mirza Branch), but he said, don't worry I will manage to deduct the amount from the month of February 2016 and also we will call you before every deduction. But in practical we found that one cheque was bounced in January 2016 without any information to us. Then while calling he said he was out of station and forgot to inform the matter to their office. So far we haven't taken the product. Then we said we don't want to continue, please return our cheques as we are really going through a very heavy financial crisis. He said let me take take 1/2 days and then I will call you back and see what can be done. But again without any information the second cheque was debited from the said account. While calling him he behaved very very badly to me and my wife.
The we communicated with the customer care of the said company and the all the communications are provided below.

This is not fair. After many of my mails you didn't take care of anything. Again one
cheque is
bounced. Why are you depositing the cheques after many of my request to return
those. who will pay
the amount of cheque bounce, You all are same. Only business minded. Now stop those
things
immediately and return my money and cheques. If we don't receive the same within one
week then I
will take legal action.
D.K.Basnet
Dear, SirÂ
 We understood your concern,  and sorry for the inconvenience, We have already forward your complain to the concern department and waiting for their feedback.         Please be assured that this type of situation will never happened again ________________
With Regards,
Customer Care Department, Bajoria Appliances Pvt. Ltd.Toll free no.[protected].


----- Forwarded Message -----
From: Dr. Dhiren Kumar Basnet
To: Customercare
Sent: Monday, 22 February 2016 11:28 AM
Subject: Re: Fw: Complaint

Dear Sir
    Here is the invoice and details.
Thanks
D.K.Basnet
Dear, Sir  Thank you  for connecting with Kutchina, Sir we need
Purchasing details
(invoice
)copy so it would help us lot to serve you as soon as posible. ________________
With Regards,
Customer Care Department, Bajoria Appliances Pvt. Ltd.Toll free no.[protected].


----- Forwarded Message -----
 From: Dr. Dhiren Kumar Basnet
 To: Customercare
Cc: [protected]@kutchina.com
 Sent: Friday, 19 February 2016 1:31 PM
 Subject: Re: Complaint

Dear Sir
    Sorry for the delayed reply. Actually I was out of station
for last few
days. Here is
the
invoice number of the order : 2161 (Customer Name: Dr. Priyanka Bora). Please do the
needful to return the money and the cheques.
Thanks &Regards
D.K.Basnet
Dear, Sir    ÂÂÂ
 Please accept my sincere apology for inconveniences.we
would like
to request you please provide us your purchase details(Invoice copy) it would
help us lot to
serve
you as soon as possible.  ________________
With Regards,
Customer Care Department, Bajoria Appliances Pvt. Ltd.Toll free no.[protected].


   From: Dr. Dhiren Kumar Basnet
 To: [protected]@kutchina.com
Cc: [protected]@kutchina.com
 Sent: Thursday, 4 February 2016 9:38 AM
 Subject: Complaint

Dear Sir
    We have been using your product since
long. Last
December (2015) one of your
staff Mr.
Dhiren Kalita (mobile no.[protected]) came many times to our place, Mirza,
Guwahati saying
about some offers of EMI system at the product autoclean Chimney (most probably
Titan
model, cost around 30, 000/-) and took 5 post dated cheques (each of Rs. 6000/-
(approx)).
We said we have not enough funds in account of Dr. Priyanka Borah (Acc. No.
[protected],
SBI Mirza Branch), but he said don't worry I will manage to deduct the amount
from the
month of February 2016 and also we will call you before every deduction. But in
practical
we found that one cheque was bounced in January 2016 without any information to
us. Then
while calling he said he was out of station and forgot to inform the matter to
their
office. So far we haven't taken the product. Then we said we don't want to
continue,
please return our cheques as we are really going through a very heavy financial
crisis. He
said let me take take 1/2 days and then I will call you back and see what can be
done. But
again without any information the second cheque was debited from the said
account. While
calling him he behaved very very badly to me and my wife. So this is my
complaint against
him and please return our money and cheques as we don't want to continue a
relation with
such people. Hope you will take necessary action and let us know about that.
Thanks
D.K.Basnet


--
Dr. Dhiren Kumar Basnet
Associate Professor
Department of Mathematical Sciences
Tezpur University, Napaam
Sonitpur-784028
Assam, India
Academic Building - 2, Room No. - 38
Ph.No. +[protected]office), Extn. - 5517
Mobile no. +91 [protected], +91 [protected]


So this is my complaint against the staff Mr. Dhiren Kalita (mobile no.[protected]) of Kutchina and of course against Kutchina. Mr. Dhiren Kalita misbehave with my wife over phone. Hope you will take necessary action.