KyaZoonga.com — amount debited in a failed transaction

I was trying to book tickets of the semi final match o[censored]nder 17 world cup 2017 in kolkata dated 25.10.2017 (Brazil vs england) via kyazoonga website which i tried to pay via my credit card but the payment was not complete and it was a failure but amount of rs 400 (4 tickets of rs 100 each) was debited from my account. Neither the amount was credited back nor the tickets were booked in this transaction.
My transaction no is [protected]
Registered email is [protected]@gmail.com
Time of transaction 23.10.2017 at 10.02 pm
I need my refund as soon as possible,
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I am Subhankar from kolkata, I have purchased 8 ticket for wednesday Brazil vs England semi final match but did not received any confirmation mail and ticket, my transaction ref no is IGACFZ0RT5 and another is transaction ref no is missing .pls help me what I do.
I tried to brought my ticket for u17 world cup semi final 1. During that process they deducted Rs- 400(100*4) but i dont receive my ticket. so i want my money back.
I was robbed by kyazoonga while buying U17 world cup tickets. While i clear my all payment via debit card "error while doing payment was given" I tried again then also same msg was given. But after a while 400Rs was deducted twice from my account . Is this a joke or what. I want my money back

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