La Opala Complaints & Reviews

Jul 02, 2018

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & then arrange for replacmeent –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/022

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

May 23, 2018

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken plate with the design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/016

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

May 15, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear snapshots of the broken plate with the design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/014

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

May 15, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/013

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

May 15, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear snapshots of the broken item with the design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/012

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Apr 23, 2018

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the bowl. This may have happened due to mishandling during transportation.

Kindly share with us the following details and pictures so that we can review this matter justifiably & arrange for a replacement –

1. Size of the bowl, whether serving bowl (biggest bowl), soup bowl (medium size) or veg bowl (smallest)
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/007

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Mar 29, 2018

La Opala Customer Care's response Dear Ma’am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later. It happens in one off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & arrange for replacements –

1. A picture of the broken plate with the design clearly visible
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/126

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Feb 20, 2018

La Opala Customer Care's response Dear Ma’am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plates. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later, either in the microwave or when hot food is put on it. It happens in one off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & arrange for replacements –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/107

We have replied to your mail as well. Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Jan 25, 2018

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may give away in the microwave later.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/101

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Nov 07, 2017

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 30 years to provide our esteemed customers with the very best. However, at times some invisible hairline cracks appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which results in the breakage later. We follow strict quality control practices so you can safely use the rest of the wares as this is not a manufacturing defect. We shall replace your broken plate.

Please send us the following information -

1. Has the Rice Plate broken or one of the 6 Full Plates?
2. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the details along with these pictures to the below mentioned email id -

[protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/067

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Oct 17, 2017

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plates. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. However, at times some invisible hairline cracks appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which results in the breakage later.

Kindly share with us the following details and pictures –

1. A few clear snapshots of the broken plates with design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that our respective area representative can get in touch with further assistance on this matter.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/056

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Oct 13, 2017

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best.

Kindly share with us the following images for better understanding -

1. Clear snapshots of the broken bowl with the design clearly visible. Please also clearly mention if it is a big serving bowl or a soup bowl, as it is not clear from the picture.

2. A clear snapshot of the MRP Sticker that is present on the side of the box.

Please send these images to - [protected]@laopala.in

We shall review the situation once you send us the above and then get back to you with a decision.

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Sep 04, 2017

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to the defective design on the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. This is a one off case where in the design has come off the plate.

Kindly share with us the following details and pictures –

1. No. of pieces that have this defect
2 A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you to help replace the damaged wares.

Please send the images and your contact details to -
[protected]@laopala.in
[protected]@laopala.in

If possible, please handover the damaged items so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/048

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Aug 23, 2017

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

It is very unfortunate that this incident occurred with you and we understand your concern but the picture that you have attached here is NOT of our product. It may be a Dine Smart product. We do not have bowls with plastic covers as part of our product portfolio yet.

We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best since past 3 decades and we will continue to to do so for many more years to come.

We hope that your grievance is addressed and resolved by the concerned organization.

Regards,
Resham Bhura
La Opala RG Ltd.

Jul 18, 2017

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.

Kindly share with us the following details and pictures –

1. A few clear snapshots of the broken plate with the design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you to help replace the product.

Please send the images and your contact details to -
[protected]@laopala.in
[protected]@laopala.in

If possible, please handover the damaged items so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/028

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Apr 27, 2017

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.

We would like to request you to kindly share with us a scanned copy of the bill and your complete address with contact details so that our respective area head can get in touch with you to help replace the product.
If possible, please handover the damaged items so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complaint No. C-C-070

Our representative will get in touch with you shortly. Your kind co-operation and patience will be very much appreciated to serve our valuable customers better.

You can also get in touch with him -
Mr. Rishi Kataria[protected]

Thanks & regards,
Resham Bhura

Mar 09, 2017

La Opala Customer Care's response Dear Ma'am,

Please accept our sincere apologies for the delay in responding to your valuable complaint

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.

Kindly share with us a few snapshots of the broken items with the design clearly visible to ensure the replacement in design required.

We would like to request you to kindly share with us your complete address with contact details so that our respective area head can get in touch with you to help replace the product.
If possible, please handover the damaged items so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complain No. C-C-052.

Kindly send the pictures and your contact details to the following mail ids -
[protected]@laopala.in
[protected]@laopala.in

Your kind co-operation will be very much appreciated to serve our valuable customers better.

Thanks & regards,
Resham Bhura

Feb 06, 2017

La Opala Customer Care's response Ma'am, we have noted your complaint. We will get back to you shortly on this. Apologies for the delay.

Feb 07, 2017

La Opala Customer Care's response Dear Sir / Madam,

Please accept our sincere apologies for a delay reply to your valuable complaint.

We would like to thank you for sharing with us your experience though it is a sad one of breakage.
We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best.

However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.

Kindly share with us a few snapshots of the broken items with the design clearly visible to ensure the replacement in design required.
We would also request you to kindly share with us your complete address with contact details for replacing the damaged items to you. If possible, please handover the damaged items to the executive who will be reporting to you with the fresh pieces so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complain No. C-C-033.

Kindly send the pictures and your contact details to the following mail ids -
[protected]@laopala.in
[protected]@laopala.in

Your kind co-operation will be very much appreciated to serve our valuable customer better.

Thanks & regards,
Resham Bhura