[Resolved]  Lenskart — Wrong assurance regarding delivery and asking me to work with 3rd party to get my order

Address:	560035
Website:	www.lenskart.com

This is regarding my latest order, order no. [protected]. I took the order from shop for my mother and they told it can't be given before 15th sept, i asked them to cancel since mother won't be staying till 15th to which they told we can deliver order in hometown also which is in patna. I told she will be reaching patna on 10th, they told yeah anyway delivery will be after 10th. Still after one day i called customer care and told them not to deliver before 10th, they assured me there is no chance of it being delivered before 10th. Today i got a message that it's out for delivery when nobody is in hometown since today is only 06th. When i called customer service they are telling speak with blue dart, did i ask lenskart to take money from my neighbour? I only paid right, why it's my duty to speak to bluedart, am i working with bluedart or you. Why lenskart customer service and shop guys giving wrong info about delivery. I[censored] can't deliver the product cancel it and return my money.

I also did call bluedart which should be none of my business since that is not seller it's lenskart who i paid money, they told me they will work with team and cancel today's delivery and do it in 10th, they did not do anything and delivery guy called me, i told no one is at home till 10th, he has updated it as home address is not locatable which is nonsense since he was already near my house, i told him to deliver on 10th, he just cut the call.

Either deliver the product on or after 10th or cancel it and return my money, lost interest in buying products from lenskart which only cares for customer till money is paid to them, if it was flipkart or amazon they would have assured i get my product with no hassles and with full ownership.