[Resolved]  LG Electronics — ac servicing

Address:

532221

Description_of_the_issue:
We have installed 3 air conditioners 9 years back in our house and we have faced so many problems in the middle and we have paid lot of servicing fee for all of them from the past 9 years, here we are not disturbed with the performance of air conditioners but we are seriously disturbed with the lg servicing agents, they take the money all the time by telling silly reasons to my illiterate father, my only concern is if the repair cannot be done why are you extending the work and telling some stupid reasons to the customers and post poning it getting the money and do nothing, i have two stories to tell you here my first point of contact for the servicing is at my hometown (Place:palasa, pincode:532221) where he started all the nonsense, by not attending the issue properly, taking the money and leaving the ac's as it is for 3 years, we ran behind him for 3 years and we got to know that he is unfit for this job and he told us that he will take the other two ac's to the head office and get it repaired, for which we have agreed but he didn't take them and bought it back and told us that everything got rectified but nothing worked for a single day. My second point of contact is the servicing incharge gopal-[protected] when we talked first he responded very fine but to our surprise he said he will be sending the same suresh-[protected] (First point of contact) on whom we have invested nearly 20, 000-25, 000 of no use, in the whole scenario we didn't force them to repair it but we have asked them whether it can be repaired or not where they have fooled us. He didn't provide us any bill and fooled us again
Solution:
We are not expecting a refund or a repair where we are fed up with suresh from last 3 years from your side but we want you to know that this has happened to us and we need an apology from the above two mentioned people to my father, as we are planning to buy two more airconditioners and a led tv from lg we need a proper statement or a promise from you that this will not be repeated again, we need a good percentage of discount,