[Resolved]  LG Electronics — defective lg refrigerator

Address:

Mumbai City, Maharashtra

We have purchased double door refrigerator from Vijay sales Ghatkopar on 29th May 2019( which has Model No GL – N292DDSY). Our complaint No. is RNP[protected].
Within very few days we came to know that it’s not in good working condition because of which vegetables are getting spoiled and it contains water (over cooling) on it .
Customer care executive insisted us to wipe out the refrigerator and set the temperature but still problem was remains same.
After raising same complaint 2nd time, technician visited and he set the temp . and according to him it was happened due to humidity.
But still the same problem we found, so on 3rd time again technician visited and set the temperature and promised that if same problem persist we will send our Sr. Technician for visit and again he advised to wait for result for 5-6 days.

Still problem was remains same, so again we called up to Customer Executive for Sr. technician visit, who visited on 13th July and checked from inside and clicked some video of refrigerator … according to him there was gap in duck…. Because of that outer part (main door of refrigerator ) is getting water contain.

Now we are fed up with all this …. Either you replace the refrigerator (Hope which should not be faulty, or any technical problem contain) or refund our money back…

Today when we called up to senior level manager we said that we will replace that duck from refrigerator…which is not acceptable at all ..
As per our knowledge at the time of delivery of new product technical team test all the part of refrigerator, which was not done in our case…
I am not ready to change any part of fridge because it is not a second-hand refrigerator .. I am paying installment for that 20000/-