[Resolved] LG Electronics — demanded more installation charges than specified at the time of purchase

Anurag_Mali

Address:

Mumbai City, Maharashtra, 400042

I bought brand new lg ac in mumbai and 2 days back it was delivered to me.
I was told that rs. 999 will be the installation charges till 1 year from the date of purchase. But now lg is saying that i will need rs, 1800 for installation because i am installing 1 month after date of purchase. I was misinformed at the time of purchase from chroma, mulund dealer. Chroma and lg both are blaming each other about misinformation but its me who is suffering at the end of this.

Its really shamefull from lg side as most of the big brands in ac (Bluestar, lloyd etc) are doing installation free of cost. On the other side lg is looting customer on the name of installation charge because now they know that i have paid 40000rs for ac and i cant return it back.

I kept lot of faith as lg is big brand in india but now i am feeling cheated and disguised after this purchase.

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Apr 19, 2020

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Mar 17, 2020

Updated by Anurag_Mali Kindly help me with this issue. I am ready to return the product as well, I have not opened it yet.

Contact no. [protected]
Anurag Mali
Thanks

Verified Support

Mar 19, 2020

LG Electronics Customer Care's response Dear Customer (Anurag_Mali),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team