[Resolved] Lg Electronics — lg inverter ac pathetic customer service

 
2 Reviews
Kovilambakkam, Tambaram, Tamilnadu, India
 Saravana Rajesh on May 12, 2019
Bought lg inverter ac before two years and its started giving trouble now.ac is not working and i have logged complaint after a long struggle as the customer care says invalid number, i tired the number which they provided in lg website. [protected], [protected] which is not working and finally registered complaint through lg app. Ticket no. Ccn-[protected].
Complaint registered on 8th may. From next day the service engineer came to home checking for the problem. They are not sure of whats the actual issue. They spend one hour every day and say some issue and leave the place. Today it's 12 may, till now the issue is not resolved. Ak engineering is dragging the service like anything. Pathetic service.
I felt very bad of buying lg inverter ac. Previously used onida, videocon but never faced issue within two years and service is very fast than lg. I don't know until we buy there product they respond good and good marketing strategy, but after we buy the product they respond like they have given ac for free of cost.
Everyday morning i am calling service engineer to fix the problem. Even today i called the engineer and he said to contact his office since he is not available. When i reach out to office, they said they will check with service engineer and let us know the status. Four days struggling with lg customer service with my two months old baby which she is suffering in this hot climate.
Even when i send mail to management, there is no response. What's a superb customer service. It's good lesson for me to choose lg ac.

lg inverter ac pathetic customer service
Complaint marked as Resolved Jun 14, 2019

Complaint Status


[May 13, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, May 14, 2019
Dear Customer (Saravana Rajesh),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Updated by Saravana Rajesh, May 14, 2019
[protected]
Updated by Saravana Rajesh, Jun 26, 2019
This complaint had not been resolved
Updated by Saravana Rajesh, Jun 26, 2019
How this issue is closed as resolved. The AC which they to company for service is not working after they fit in my home. So again they took the AC to service center saying it's compressor problem. Last time also they said it's compressor problem.

lg inverter ac pathetic customer service
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

This complaint is not resolved till now. I am seeing it marked as resolved. Could you please reopen

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    Lg Electronics - lg inverter ac pathetic customer service