[Resolved]  LG Electronics — Lg tv-breach of amc contract by lg

Address:	Kolkata, West Bengal, 700040
Website:	Indian consumer complaints forum.

This is to bring to the notice the extremely unethical and monopolistic & unfair trade practices adopted by lg. I have noticed many complaints in this website similar to my case described below.

I had purchased a 3d cinema tv model no. On 8/4/2012. Model : no.42lw5700atr. On 13/08/2016, i have observed that the tv was not working and only “ white vertical lines” were seen. I have raised complaint through their call centre.

Complaint nos: rna[protected] and rna[protected] were registered.

Lg's technician mr. Surajit halder has visited and informed that the part concerned ie “ panel” has to be replaced.

Please note that i have an amc for no: 14065946 for the period 31/3/2016 to 30/03/2018.

After about a week, mr. Surajit has informed that the part is not available and the tv would be bought back under depreciation policy of the company and i would be paid around rs 28, 000/- for the same.

Please note that this is a gross injustice. I have paid rs 82, 000/- for the tv which is hardly 4 years old and apart from that i have taken amc twice paying rs.16, 949/- for the period 8/4/2013 to 7/4/2016 and then again paid rs.9363/- for amc for the period 31/3/2016 to 30/3/2017. Totally i have paid rs.1, 08, 312/- for the tv.

Please tell me in what way it is justified for paying back around rs 28, 000/-?

I will not get a tv of the same specifications with rs 28, 000/- i will have to spend additionally rs 40, 000/0 atleast if i have to purchase a similar tv (3d cinema). The equivalent model is 42lf6500 at a cost of rs.69, 900/-. This entire offer is subject to buying another tv from lg only and that too at exobirant cost and not with snapdeal/flipkart etc,

I wish to being to your notice that this “depreciation policy” and buyback is not part of lg's amc.

It is clearly said in the amc that clause 8.

“ all defective components shall be replaced with compatible working parts and defective parts shall be company’s property”

Lg has been dodging the issue so long despite numerous complaints. Their service centre refuse to give anything in writing regarding the depreciation policy/ buyback scheme (As it is obviously illegal).

Anyway, lg is thinking the customer will eventually get frustrated and will give up, which i do not intend to do. I will be sending this complaint in all media including social media unless it is resolved satisfactorily. The process for advocate notice and court case in consumer forum has also commenced. This complaint is also sent in this forum to bring into the notice of lg. Iam sure with the complaint nos, my personal details can be accessed.