LG Electronics — monitor replacement still waiting not received.

Address:

382405

Hello,
From last 1 month i was facing issue of corner burning, as you can see the attached images, so i was worried it was may be because of overheating of panel.

Now after a week pass, it was happening constantly with only 1-2 hour o[censored]se. My work is designing so that's why i had spent so much money on only 27" 4k monitor (27ud68p). Which was costed me around 32000.

So on 24/09/2017 i have registered complain no. Rnp[protected], and explain whole issue. The service person contacted and also verified the issue and then in 2 days he said that ill be getting replacement unit as the display panel is faulty.

Then the next day again i called to know status, he told me that the monitor i have is out of stock, so i have to wait for 1-2 week to arrange a replacement product.

But in just a week i received message that my issue has been resolved, so i thought, i havent received any replacement how it is resolved? So again i called customer service, they gave me new number for their service supervisor.

I called them he, said the model is not available but the replacement is approved so i just have to wait, but now its been 3 weeks, i need my computer daily, and its not even my fault, if company dont have replacement products, why would they even sell costly products.

I got call yesterday from the service team that they can provide free model replacement which is lower in model compared to mine, and they said it is the only piece in stock. So why would i even accept a downgrade model, while i am having 4k uhd model.

I either need replacement for same or higher or please refund me, instead of wasting time, please provide proper solution asap.

I hope this will resolve issue.

Thank you.