[Resolved] Liberty Videocon General Insurance — complaint not resolved and without resolution complaint closed | |||
Name Ramesh Dube Mob. No. [protected] Cust.ID[protected] I had requested for Temporary suspension of D2h services for 15 days from 04/02/2019 to 19/02/2019 as I was going out of station. On our return Services were available from 20/02/2019. Suddenly on 26/02/2019 services were stopped with the display on my TV that 'Due to insufficient balance in the account services are disconnected Error Code E16-4' whereas sufficient balance was available in the account (this is a misleading message this need to be corrected) Immediately Rs.330 was transferred even then services were not resumed and same message was appearing on my TV. Contacted Videocon d2h customer care and logged a complaint No.[protected] at 11:55 AM on 27/02/2019. Resolution to be don by 3:50PM same day. Problem not resolved by 5:00 PM on 27/02/2019 Again contacted Videocon d2h customer care and one new complaint No.[protected] was logged at 5:09PM. Resolution to be done by 9:08AM of 28/02/2019. Problem not resolved by 1:00 PM on 28/02/2019. Again contacted Videocon d2h customer care again one new complaint No.[protected] was logged at 1:08 PM. Resolution to be done by 3:08PM of 28/02/2019. Problem not resolved by 3:30 PM on 28/02/2019. Again contacted customer care again and explained the case to Supervisor Mr. Ajay Prajapati. He was neither able to give proper reply nor the reason of the delay and further more not able to given the time by which the problem will be resolved. Tried to contact nodal officer Manish Girja Ph.[protected] several times nobody lifted the phone. Tried many a times to talk customer care but no satisfactory answer. Now I am tired I want to escalate the problem thru TRAI for early resolution of the problem. Now today(07/03/2019) received a message on my registered mobile that Complaint No.[protected] and[protected] are resolved whereas the d2h services not available. Take action to solve the problem so that telecast is available to me at the earliest. Ramesh Dube [protected]@gmail.com [protected] Was this information helpful? | |||
Apr 8, 2019 Complaint marked as Resolved Liberty Videocon General Insurance customer support has been notified about the posted complaint. Verified Support Mar 08, 2019 Liberty Videocon General Insurance Customer Care's response From: Care Sent: Friday, March 8, 2019 5:47 PM To: [protected]@gmail.com Subject: Liberty Videocon General Insurance — complaint not resolved and without resolution complaint closed Dear Mr. Dube, We write with reference to your complaint registered at Consumer Complaints Forum. We wish to inform you that you have reached the customer care of Liberty General Insurance Company, hence we request you to get in touch with Videocon Consumer Electronics and Home Appliances customer service team. You may register your complaint with Videocon Consumer Electronics and Home Appliances in the following ways: · Customer Care Number:[protected]Prefix State Capital STD Code) · Email ID: [protected]@vgmail.in · SMS: SVC 53030 · Facebook Page: https://www.facebook.com/VIDEOCON · Visit Videocon Support Page: http://www.videoconworld.com/support/ We trust that this clarifies our position in this matter. For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility. Yours sincerely, Sneha Pardeshi Customer Care Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
27
Pending
2
Resolved
17
+91 79 6190 1313 [Ahmedabad]
+91 14 1236 8845 [Jaipur]
+91 70 8604 3771 [Guwahati]
10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
Post your Comment