[Resolved] Livpure — cheating in the name of amc.

M k dash

from Rourkela, Odisha

Address:

769914

I have a envy+ro, after first yr. They assured 2 free candle replacement service a year. For which i opted for a 3 yr amc contact, which expired on 2nd aug 18. During these period, i found very poor service with unskilled technicians in the name of company service engineer. Twice i noticed, replacing filter candles with opened old used parts. The last service which was due on aug 18 was not attend, after repeated mail/telephonic reminder, felt helpless with false assurance
Now, started claiming money saying contract expired. Now i am realizing it was a blunder going for livpure water purifier. I will now taking it as a challenge to get my due by putting it in a legal forum

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Dec 29, 2018

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

LivPure Customer Care's response Dear M k dash, we are sorry for the inconvenience. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Nov 23, 2018

Updated by M k dash As required, my contact add is: D/332, Koel Nagar, Rourkela - 769014, Odisha. Mob no.
[protected], mail id. [protected]@gmail.com

Verified Support

Nov 26, 2018

LivPure Customer Care's response Dear M k dash, we would request you to you share your contact details again as we're unable to retrieve any details from the same.

Regards,
Team Livpure

Nov 28, 2018

Updated by M k dash Manoj Kumar Dash, D/332, Koel Nagar, Rourkela 769014, Odisha
Customer code.CU[protected]
UNIT SL no. A4EW19C1000222
Payment made for 3 yr AMC on 28/4/16.
Vide chq no 831286 of Oriental Bank of commerce. Rourkela. Service is still in force
Up to dt.27/04/19.so service still awaiting.

Verified Support

Nov 28, 2018

LivPure Customer Care's response Dear M k dash, we have forwarded the details to our team and they shall get back to you shortly.

Regards,
Team Livpure

Dec 15, 2018

Updated by M k dash After all our good effort, Livpure doesn't shows any interest in resolving the problem for which I have all rights to claim service as I have paid for it in advance. Meanwhile I have realized that they are only joking by sending a mail that sorry, representative will get you in touch, which will be one more time fooling.

Verified Support

Jan 03, 2019

LivPure Customer Care's response Dear M k dash, you can call us on our customer care number or reach us at [protected]@livpure.in in case you are willing to pay the charges for the filters. Do let us know if you need any further assistance.

Regards,
Team Livpure