Livpure — Harassment and Legal notice

Website: www.livpuresmart.com

Before Covid, we flatmates had subscribed to the livpure smart RO plan in March 2020 in our rented flat in Bangalore. We used the plan for a month or two before leaving for hometown in May. We came back once to Bangalore to clear out the house during which time, we raised a ticket to return the RO. The RO got dismantled and picked up soon afterwards and the ticket got closed. (Dear Customer, your call ID. JS-[protected] has been closed. Hope your issue is resolved. Call[protected] for any further query Regards/Livpure Team). After this, we left back to our hometown but I who had booked this service, continued receiving calls form the team asking when it can be picked up. These calls came every week and I responded same always that pickup has been done and to update the same in records. Last year July, I received a message from the team that there is no response from our end and a threaten for a demand notice. I responded on the same as well mentioning device has been picked up already. This month, we received a legal notice from Livpure to pay the equipment fees plus legal charges...which is 15k + 10k... the notice says that the item has not been returned when there is already a ticket resolved for the same. And that I have not responded to their calls and messages which again is false if someone wants to check their company records. I also have the screenshot of message that I got and my reply...this is blatant harrssment of customer due to ignorance at best and malvolence at worst...and should be punished. What action do I need to take for best resolution of the same?