The District Consumer Disputes Redressal Commission
[Your District Name], Tamil Nadu
Subject: Complaint Against Livepure RO Machine Service – Request for Cancellation and Refund
Respected Sir/Madam,
I am writing to lodge a formal complaint against Livepure, from whom I hired a RO water purifier machine. Despite raising a service request on 17th June 2025, the issue remains unresolved. The machine is powered on, but no water is coming through the tap, rendering it completely non-functional.
Details of the Complaint:
Product: RO Water Purifier Machine (Hired from Livepure)
Issue: No water output despite machine being powered on
Date of Complaint to Livepure: 17th June 2025
Current Status: No resolution provided as of 25th June 2025
Reference Number: Job Sheet ID : JS-[protected] and TS-[protected]
Location of Installation: Nanganallur, Chennai
Despite multiple follow-ups, Livepure has failed to provide any service or resolution. Given the essential nature of drinking water and the prolonged delay, I no longer wish to continue with their service.
Relief Sought:
I request the Commission to kindly take cognizance of this issue and direct Livepure to:
Cancel my subscription for the RO machine immediately.
Refund the amount paid for the service/hiring of the machine.
Compensate for the inconvenience caused due to lack of service and support.
I am enclosing copies of relevant documents including:
I hope for a swift resolution through your esteemed office.
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