Livpure — Livpure-Received a legal notice to return the device which I already returned

Address:

Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016

I rented livepure RO purifier on subscription basis and used it for about 16 months. On 2020 August i had to moveout of Bangalore hence placed a dismantle and return request to them over a Mail. They created a ticket and sent someone for collecting the device.

The device was collected and ticket got closed on 7th of August 2020. Despite returning the device they were keep calling from multiple numbers and asking to return the device though i told them every time that i have already returned the device.

Now after one full year, they sent a legal notice through WhatsApp to return the device with the demand to pay Rs.15, 000 for the device and Rs.9975 as a arrear amount of subscription charges.

Ticket id created for returning the device: JS-[protected]