[Resolved]  Livpure — Livpure warranty extension fraudulent

This is regarding the warranty extension for my water purifier ( Livpure pep pro ++, serial number: D9HW44D1015980).

On 2nd March 2020, I requested for the warranty extension and to change the filters for my RO and post that technician (Pandu Salivahan) visited my home and changed the filter. After paying the amount in cash when I asked him to provide the bill copy he made an excuse that he forget to bring the bill book and will send the bill over whatsapp once he reached office. Just to be on the safe side I asked him to give me the same in writing with his signature which I have attached for your reference.

Now I am facing the beep sound issue coming continusly from RO so I raised a service request with customer care upon then I came to know that my warrenty was not extended by the technician. And now I will have to pay for the technian visit for this issue. Luckily I have the old technician number and when I confronted him he said he no more works for the Livpure organization and can't do anything about it. I am really disappointed with this kind of services. Even after paying the amount for warranty extension I am not able to use the services.

This is very unprofessional and I am really feeling cheated. Can you please look into this matter at the utmost priority and help me with the same otherwise I will be filing a complaint in consumer court.

Attaching the written assurance from technician with his signature at the time of service for your reference.