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LivPure Complaints & Reviews

2.3
Last updated Feb 24, 2024
Complaints 778
Resolved
352
Unresolved
426
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LivPure
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LivPure Phone Numbers

Toll free
1800 4199 399
176
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Phone
+91 95 8222 9701
144
89
+91 12 4498 7400
21
29
+91 98 7179 8090
20
23
Fax
+91 12 4498 7499

LivPure Website

LivPure Head Office Address

Plot No. 221, Udyog Vihar, Phase-I
Gurgaon
Gurgaon District
Haryana
India
122016

LivPure reviews & complaints page 25

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G
GR Dhyani
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non-fulfillment of conditions under amc

Address:FRF-1, 9/320, Sector-3, Rajender Nagar, Sahibabad

I purchased a two years smartguard amc plan for my livpure ro series pep plus in august 2019 for rs. 8399/-. As per this amc plan, my ro service is overdue since two months. I have booked service request /complaint three times. Everytime an assurance is given that service engineer will visit soon. But, no one has attended my service request. Now, their customer care also not responding and put me always in queue at number 8 or 10.
br...
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Arpit Madaan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding my amount after so many follow ups.

I ordered livpure ro before lockdown but due to unwanted circumstances they could not install the livpure ro. I understood that due to lockdown the service was hampered so i request to cancel the subscription amd refund my amount. It has been more than 3 week that i have asked for my refund but till date i have received mo refund. Livepure team committed to refund my amount by last saturday but i am still waiting foe my refund. I receive...
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S
saur62
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Full payment done but no response after that from Livpure

Address:Gurgaon, India

I opted for 6 months titanium plan and made the full payment for 6 months. It's been more than 5 days now and haven't heard anything from them. Custumor care no. Doesn't work, raised a ticket #161232 and no updates on that too (I wonder if they even check that). Raised it on their twitter account but all in vain. I dont even know whom to contact now....
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Livpure heka subscription and installation

I have subscribed to titanium plan (Recharge) smart water product, it's been a week no one have called me regarding installation. And no one even responding to my email and calls on this [protected] number. I raised installation request also. Still no response. I don't think still this company is working. I had paid 675 rupees.

I request to return money immediately or install product.

Otherwise i am going to...
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A
apoo12345
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic customer service from livpure

This is regards to the complaint and service request raised on 18th may for mob : [protected].
The customer support has been pathetic from your end.
Reasons why your customer support is pathetic:
1. I call you up and start telling you my problems, you guys are disconnecting the call.
2. One time you guys gave the number of your executive, he blatantly refused the service on the call saying that he won't come.br...
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M
Murali.Rajamani
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

JS-20032610425992-Poor support

My machine is covered with ACMC of 2 years, A Preventive maintenance ticket was opened on 23rd March. I waited for almost for two months, because I know the lock-down situation. Even after things got normal I didn't get proper response or service.
I have raised a re-installation request, an engineer came and mounted the RO machine and charged Rs.500. After install there is a leakage inside purifier and he refused to do further servicing...
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P
Priyanka_Sinha_1492
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product not installed

Ro has been delivered to my home and waiting for installation for more than 5 days.
I got ro on 21st may, then i got a call on 22 nd evening, for installation next day. I did wait for whole day, no one came and no other info (Like installation person number) has been given. Then on 24 th may, i got another call and they ask my availability, i said i will be in home, then the installation person has called me in evening and asked for...
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B
Baskaran08
from Mumbai, Maharashtra
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water leakage on water purfiier

Dear sir/madam,

I have lodged the complaint at liv pure for water leakage of machine on 21st may 2020. This is reference number "js-[protected]". I have been sent many reminder emails to [protected]@livpure.in.. So far no one called me and solved the problem. Even i registered my complaint in escalation matrix n their site, no one taken any action so far.
Due to this, we have been suffering water criris my home...
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A
anuragtomar023
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Performance issues

Address:Suryoday apartment pocket-8, sector 12, Dwarka

On 15 october 2018 i have purchased livpure pep pro. Last year 2019 (Nov.) after 1 year of purchase some issue was raised regarding quantity of cleaning water. I called the engineer who took 3500 rs and changed the candle and membrane. Now from april mid same problem is there again. I just want to know the life of the livpure membrane is only 5-6 months or some other issue is there....
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M
Mohit444632
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Water taste bad

Address:gurgaon

Dear sir,

I have paid rs 4750 to livpure ro engineer name tejram mobile no-[protected] for amc
But he has not made any amc
Please find attached proof of payment.

And now my livpure ro is not working fine from last 45 days i am facing bad taste of water
Continously i am lodging complaint to customer care but till now my problem has not been solved.
When i asked to area manager mr...
+1 photos
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M
miss himanshi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

executive complaint

Address:1041/68 deva ram park trinagar new delhi 110035

Your executive came for livpure ro repaire... He had check ro nd i make payment by cash... After go ur executive leakage start agian so i was call ur executive pic my call nd he's said come for checking so that day nd today he's not come for ro service... My payment is waste for ro repaire...

Executive name-
Dear customer, your service request no. Js-[protected] & call closure code is 82125 allocated for[protected]to...
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C
chass65
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No service provided

Address:Vinayak Nagar, Konena Agrahara, Murgesh Pallya, Bengaluru, Karnataka 560017

A complaint regarding the livpure purifier not working was lodged on 14/05/2020. I was told that an engineer would come to my apartment to fix it by 16/05/2020. I was also given a number of a person who would assist me. This person is not picking up my call and no engineer has come till now neither did i receive anything over my phone for the confirmation....
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M
Mario 2019
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My Livpure RO water purifier is not working

Address:Plot No - 221, Udyog Vihar, Phase-I Gurgaon- 122016 0124-4987400
Website:www.livpure.com

My name is niranjan, my mail id is [protected]@gmail.com. My livpure ro water purifier is not working properly. It wastes alot of water and filters only little water. I am always unable to reach someone through the livoure helpline. I regret buying this. The board does not work and i am unable to click buttons ro filter. I need this resolved or i am going to throw this away....
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My ro is not working from last 4 days ie. 12may 2020. One engineer came tomm and check, but still my ro is not yet fixed. Its under warranty. I already called area manager and inform him about my problem. But my mr. Khan is not picking up my call, i tried around 25 30 times to him and mr uday singh is the distributor. He is also not picking up call from today. I want you to fix my ro within 24 hours....
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L
L Sivaraman
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response for service request for more than 1 month

Works customer service. No proper response. My water purifier is not working for more than 1 month. Even after raised a service complaint no response. Escalated thrice. Customer executives are disconnecting the call without proper response.

Please find the below details.

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query....
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S
Siraj G
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

livpure glo not working

My livpure water purifier is not working from 7th may 2020 after registering a service complaint, i have received sms containing complaint number and engineer contact details. I have contacted engineer and there is no response and again i called cust care and informed they have given me the contact details of area dealer. I tried calling the area dealer and he is not attending the call, tried atleast 25 times and no response....
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V
vaibhav poddar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no installation even after payment

Hi.
I saw the add that livpure smart heka water purifier rent water purifiers on monthly basis. Before payment the customer care representative was attending the call but now after payment being done no one is picking up the call neither i got any product delivered to my address nor installation. On saturday i got a email from one of the representative asking for some additional kyc documents which was submitted to him that day itself....
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R
Rakesh Poreddy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non attending of service request in contradiction of amc norms

Address:Sahara 2nd lane, Mansoorabad, Hyderabad-500060

Sir,
I'm using livpure hero plus water purifier for the past 02 years. I've taken 3 years amc on 07/03/2020 by paying rs.9500/- & my purifier gave trouble on 12/03/2020.. I've placed service request no: js-[protected] on 13/03/2020. But even after 10 days of wait, no one responded & my call cancelled due to lock down on 23.03.2020. As per amc norms my request should be attempted within 24 hours. But even after 10 days also it's...
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U
Udesha
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

neither delivery nor installation have been made for the livpure smart heka

Hi.
I heard about this livpure smart heka water purifier that they rent water purifiers on monthly basis. Before payment the customer care representative was attending the call even few times they called me back. But now after payment no one is picking up the call neither i got any product delivered to my address nor installation. I have seen lot of people complaining the same thing about this product. I have tried all possible ways...
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M
Mtis2252
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not initiated from the company's end

I paid this fraud and third class company in the month of march 2020 around 675 rs for the installation of new subscription. After that due to their pathetic they were not able collate my address and all. Around 6 to 7 seven people used send me emails everyday for the same reason that they need my documents. I have sent my documents many times but they were very care less. I asked them to refund my money it's more then 2 months now. No response...
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