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LivPure Complaints & Reviews

www.livpure.in
2.2
Updated: Dec 13, 2024
Complaints 823
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469
Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍
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Mental harassment post dismantle request for more than a year
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Changed Registered Mobile number for Ro Water filter
28
machine is making beep sound

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LivPure reviews & complaints page 25

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R
Ritikatr
Jul 10, 2020
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Beep sound in livpure Smart ro

Hi,

I am getting beep sound in livpure Smart RO.
My subscription is valid till SEPTEMBER 2020
EVEN after raising multiple request and posting on FB page and calling them again on customer support, I am not receiving any response

Kindly assist...
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M
Mohan Addanki
from Hyderabad, Telangana
Jul 8, 2020
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RO Installation and bad customer experience

Address: Hyderabad

I have purchased RO from Livpure through flipkart on June 26, I was assigned a job card for installation JS-[protected] on June 27. It was promised to install in 5 working days. I have been following with customer care since then and after 12 escalations also on none turned from Livpure. Contact number provided donot answer my calls. Customer care says issue will be resolved but never happened. Now my return period is over too! I went...
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S
sivakrishnac
from Nellore, Andhra Pradesh
Jul 7, 2020
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not responding to service request and after taking amc no service.

I have purchased the amc for 2 years (Worth rupees 6800) on 17/12/19 and having the problem that water is not purifying and also taking more consumption to filter. So i have raised a service complaints as mentioned below. As per the customer care representative, they should resolve the service request with in 2 days but no one is responding to my requests. Finally i'm buying water tins outside, even i'm having this water purifier.
br...
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Supreeth Hegde
Jun 30, 2020
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rented water filter, no service from 1 month 8 days

Address: https://www.livpure.com/livpure-management

I have a water filter from livepure rented, i am in a greenzone in bangalore city.

Water tap is broken and i registered my complaint on may 21st 2020

Customer care they do not pick our call, i have called them over 100 times.
I have been emailing them from 1 month 8 days, multiple service requests raised nobody picks or responds, i am simply paying for the service.

Few of my complaint numbersbr...
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Abhijitcse414
Jun 28, 2020
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regarding the product is damaged while paid servicing and the company is not paying for the damage done by their service personnel.

Address: Plot No - 221, Udyog Vihar, Phase-I Gurgaon- 122016 0124-4987400

I had requested livpure for paid servicing though the machine was working fine. The service personnel who arrived from livpure has changed the external filters but within next few hours the water was draining from the entire unit all over the place. When contacted again, they said that the ro filter inside the component is damaged and we need to pay for the same where the damage was done entirely by the service personnel....
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D
Dshukla49@gmail.com
Jun 27, 2020
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Ro water purifier

Hi there
I have purchased live pure water purifier 7 month ago.
Within 5 month it started taking around 5 hours to fill up tank 7 ltr.
I have contacted customer care and after calling n number of times finally they did cleaning of filter but it didn't work.
Now i have tried to contact customer care to replace but they are not responding. I tried to contact with email, portal and customer care number but no response....
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R
ravindsi
Jun 27, 2020
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service not provided under amc contract.

Address: Bangalore

I have taken amc for 2 years for my ro water purifier, ending on july 2021, but i am not getting service even after raising service request multiple times. Many times, service request is closed without a call back or engineer visit.

Not sure why there is so much delay in service. Ro is not working for 5 days now and there is no call back. My complaint number is js-[protected] and escalation number is 30046.

If...
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Pankaj Dhapola
Jun 26, 2020
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no response from livpure representative

Complaint number - js[protected]

Date - apr 12, 2020 - i had raised a request for maintenance of liv pure water purifier at my home. The water purifier have been displaying red light to contact livpure customer care.

I kept patience and had wait for more time, as due to recent pandemic situation.

I escalated the request on may 29, 2020, did number of followup.
I asked for the mobile number...
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R
Rejin Babu George
Jun 22, 2020
Jul 24, 2023
This thread was updated on Jul 24, 2023
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I want my subscription cancelled and money refunded

I had subscribed for Livpure smart RO from their website https://www.livpuresmart.com/ on May 19. Since then there was no contact from them regarding delivery and installation. I tried calling their support number and no one responded. No reply to me emails as well. znow they have charged me for 2nd month on June 19 with no water purifier installed or even contacted about. I want my subscription cancelled and money refunded.

Rejin...
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J
julee Paul
Jun 22, 2020
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livpure not providing service even after contacting 7 times

Address: KHOPOLI POWER HOUSE, KHOPOLI, NR POWER HOUSE

Our warranty period for livpure water purifier was till 20th of april 2020 which was the period of lockdown. Free service was due on 18th of march 2020. Which livpure did not provided us. We did not have a call or visit from the engineering department. Also, one service which was provided 6months back, the engineer by fraud filled in the system that filters were changed, but in actual he did not changed any filters and now they are not providing...
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A
Ammy_123
Jun 20, 2020
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water purifier installation

Address: AF220/1,JUGAL TOWER,KESHTOPUR

I ordered the product on 7th of june worth 9499 inr with no cost emi and got it delivered on 8th june. Installation was scheduled on 10th june and still not done. Every time i tried to contact flipkart or livpure they are saying that it will be done shortly but no resolution has been provided till date. On 15th two people came for installation but they were unable to do the same due to lack of technical knowledge. Flipkart is not giving resolution...
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A
arun0885
Jun 20, 2020
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RO

Address: HO at Gurugram

R/s

It is brought to your kind notice that i have purchase amc from 21/04/2017 to 20/04/2020 of my live pure ro from your company. Due to some technical issues my ro is not working from 18/04/2020 and i have registered the same on your portal and received the massage that dear customer, your service request no. Js-[protected] & call closure code is 22834 allocated for[protected]to mahesh ji[protected] faridabad, [protected]....
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U
ulsah
Jun 20, 2020
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Not attending the complaint

I had purchased livpure ro water purifier on 2019 january from the beginning their service was very bad installation was done after 6 months,
I had registered a service request on march 2020 but till now nobody attended and i escalated the complaint in their website but i i didn’t get any responses.
Problem with my water purifier is taking too much time and now hearing long beep sound from the purifier
Complaint id...
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S
Saurabh kh
Jun 18, 2020
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livpure smart ro not delivered

I have subscribed to livpure in march. Had paid the amount to start the gold service that covers 188 liters of water. To this day june 18 the ro has not been delivered. I have called them several times and have not been getting proper response...
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N
Narsaiah S
Jun 18, 2020
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LivPure RO GLO is not working since 20 days

Hi Team,

My RO machine is not working since more than 20 days, I have raised complaint on 28th May 2020. Calling to customer care since then, no one came to repair it.

I can understand we have limited resources due to COIVD19, but waiting for more than 20 days is a bit too much.

Please take action immediately.

FYI. Complaint details.
“Dear Customer, Thank you for registering...
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Ashish Matta
Jun 18, 2020
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livpure ro pep star, frequent issues

Every 2 months ro has some or the other problems, sometimes no water flow (Not because of water pressure but because of filter issues), filter issues etc.. Technician never bother to visit for a week at least, then they come with there manu card stored in their mind with charges of filter, bla, bla, bla... Make you charge heavy and leave, again after 2 months find something else, call them and they will say other part need to be replaced,...
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K
Kanika Bhatnagar
from Lucknow, Uttar Pradesh
Jun 17, 2020
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Machine making beep sound

My machine is continuously beeping....
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S
snc
from Pune, Maharashtra
Jun 16, 2020
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Livpure touch 2000 plus water purifier

Address: Gurgaon
Website: www.livpure.in

Complaint REF NO: JS-[protected] RAISED MAY 21 ESCALATED MAY 25 ALLOTTED TECHNICIAN HAS NOT RESPONDED TO MY CALLS LIVPURE HEAD OFFICE has closed THIS COMPLAINT abruptly CALL CENTER LIVPURE - CALLED 22 TIMES FOR CONNECTION they have raised a new COMPLAINT NO: JS-[protected] ON MAY 28 AGAIN The ALLOTTED technician are not at all responding to my calls. NOW LIVPURE CUSTOMER CARE NUMBER ALSO NOT AVAILABLE AND DISCONNECTING ABRUPTLY. MORE...
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S
Special Police Officer SV Ramesh
Jun 16, 2020
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Livpure water purifier not working

Address: Esther's Mansion, Plot No-8, Veda Street, Sai Krishna Enclave, Yapral
Website: www.livepuresmart.com

I have been facing water leakage issue from ro purifier from saturday night, even though if am keeping it shut down from main switch the leakage is there, i have registered the following complaint thrice from sunday morning but i have not received any confirmation call on the same..,

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.br...
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V
VijayAnand Bandaru
Jun 16, 2020
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order not delivered

I've ordered livpure bolt copper ro purifier from www.livpure.com on june 5th

Order no - lv2040481675711591358553

Once i placed the order, i received a confirmation. After that, i called customer care number multiple times and also sent multiple mails. Still, i didn't get a single response from livpure. Now i want to cancel the order, even i can't do that because no one is responding...
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