LivPure Complaints & Reviews

Product was brought from Livpure in June. Had to recharge for 6 months to avail the services. However in the month of october, there were issues with the water quality. It was informed that they would arrange for service and the service tech visited twice failing to resolve the issue. A Request to cancel the services was taken and raised on 4 Nov 2020. The company eventually had to pick up the machine and provide the refund for the dedicated amount that is pending. The pickup happened in December 11, almost 1 and half months after the request was raised and i am still waiting for the refund. The company denies any support and fails to refund the amount which was already promised

Hi,

We are getting very bad service from Liv pure at Nagpur. +[protected] This number is provided to us and a lady speaks to us. She always delays to send an engineer. Last time she said that u received a number plz give that... as I was not aware what it was I have the number . She closed the case and engineer did not visit......

I ordered the product on 17th November 2020 and there was prompt follow up and delivery on the same day. Someone came for installation on 18th November but it couldn't be installed because of landlord issues. The same was communicated to the Livpure team and I was reassured that the product would be collected from my house. It has almost been a month since it has happened, I have been in touch with the customer support team everyday for the past 1.5 weeks but no one has come to collect the product yet. I have sent mails, spoken to support team on chat and called the team. I do not understand why the delivery can be so prompt but the return is not happening on time.

Recently bought this water purifier and last 3months I was not at home, so switched off purifier. Now I am back home and switched on purifier and it switched on and pumping the water inside device through white pipe but water is not filling inside purifier and also wastage water is not coming out through the blue pipe.

I have purchased live pure waterpurifier from aarcee electronic, kharghar, Navimumbai. 5 days ago.
Till today installation is not done by dealer at the time of selling goods dealer tells so many things but, in reality no one rules, please do needful for the same and install machine quickly.

Regular service! Not done even after registering a service request?

Hi,

It's hard to say that I am totally disappointed by the livpure services. As it was clearly mentioned on the company website and confirmed from your Customer Support team also that RO Carbon Filter, sediment filter, DI Cartridges, RO membrane anyhow to be changed after 220 Days.
But your Bareilly Zonal Manager MR. Azeem Kamal Siddique is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for 2 years also but now i felt like it was my biggest mistake to trust on LivePure. Till yet nothing is changed in my RO on a priority basis all the above-mentioned parts should be changed

I have raised above concern on [protected]@livpure and received the ticket id 74378 10 days ago and no response till yet

Thanks & Regards
Ankit Kumar
[protected]

When i bought the livepure RO, it came with 2 free service in a year which a customer can claim within a year anytime. When i tried claiming a free service i received a message that an engineer has been appointed for the service please give an appointment date. I called the engineer and he responded that he will come within 2 days but he didn't came so i called him again but he disconnected my call.
After that due to pandemic the nation was in a lockdown. No chance i could arrange a service appointment.
Later when the lockdown got over i again called the customer service and asked them for the appointment and they told they have confirm my appointment but no message regarding that came to my number. Today i called the customer care and requested them for the service appointment and they have confirmed it. They said the engineer will not charge for his visit but will charge for the parts of RO which need to be changed. I don't get why do company claims it to be free service when they will charge you for the parts. Nice tactics to cheat customers.

So i have already used my first free service on 14 August 2020. But now i can't avail my 2nd free service due to this. Their customer service is even worse they don't anything about their work. They will just tell you to wait and assure you that you'll receive call from the company but their words are also fake as company's claims.

I already mailed the given email address on 14 August and they replied on 18 August that "your problem was addressed". Without even addressing the problem. Then again I mailed them on 2 November and they replied my mail after 1 month on 1 December. Well That's how you cheat customers by using such tactics. Well i will make sure no one in my friend/ family circle uses this pathetic company's RO.

Hi Team,

My warranty period for livpure water purifier installed at my home is completed. Upon frequent calls/requests from Livpure, So I have extended 2 years service by paying 6460 rs amount on 01/22/2020 date (Jan 22nd). Please find the attached invoice for your reference.

In May month I called Livpure customer care and raised service request for issue with filters. But call received from service engineer after 1 month.

When really help is required, I didnt get any call/follow up from Livpure for my issue resolution. So I took third party service to fix my issue and paid for their service.

After paying for 2 years service, but not getting on-time response from Livpure. Even when am approaching Livpure customer care they are suggesting to send an email and not resolving my query.

Customer care guys are very poor and don't have knowledge on what they are dealing with. I am very much disappointed with Livpure customer care.

I have below concerns with you.

1. If customer care (in call) will not work on my concerns and have to send email to you for all my concerns. Why its not conveyed to me while availing/paying 2 years service charges? I feel E-Mail is not the right thing to address concerns. What about not well read persons. How they write an email. They can only approach through call.

2. As your service team is not responding on time or not resolving my issues on-time. What about the amount (6460 rs amount) I have paid to you for 2 years service.

Even I sent an email and ticket generated is (69619). But no call is received from Livpure.

Please help me on this.

Thanks & Regards,
Gangasrinivas Devolla
+91-[protected]
Alternative mob: [protected]

Hi,

I have bought Livpure water purifiers on the date of 16 June 2020 and after 3 months, i have facing issue every 3rd day. Till the time we have raised 6-7 times service requests to fix the issue but still its not working.

Your Service engineer Shailendra Kumar Tiwari [2002657] Very rude and very unprofessional. the guy never picked up the phone and never came on schedule date. When we asked when you come fir service, always same reply ‘ BAHUT KAM HAI AAJ NAHI AA PAUNGA’. I dont understand why u guys hired this kind of people. Request you to fired him, that is good for your brand. I have bought liv pure water purifiers thought it is good brand and will not face any problem. I am fed up with your product and service engineer.

I wanted to just resolve the issue or replace the product or just take your product and refund my money back.

Kindly Refund my amount and take your machine back.

Hope you can understand my concern. looking speedy Refund.

Please find the attached bill for your reference.

Shubham Singh
[protected]

Leakage issue - Repeated and have not been resolved by LivPure Staff. Repeated incidemt and have purchased this #### thing 5 months back. Regretting that I did not go with Kent.

Kindly refer trailing email, in Feb 2020, I observed bad taste in water hence registered complaint. Executive visited and advised that membrane and some other filters need to be replaced and he will do the needful within week as at that time he had not the required parts. I did wait about a month but nobody came. Then I again registered complaint on 30/03/2020 for service vide ref no JS[protected]l, but nobody came.i registered complaint through portal on 28/03/2020 and 02/04/2020 via livepure portal and I received confirmation email from livepure with assurance that call will be attended shortly. I also received call that your call will be attented and will resolved with 3-4 days and if could not possible then my call will be attended later when possible. I explained that my AMC validity will expire in last of April, then live pure executive assured me that as I registered complaint within warranty period my issue will be resolved. Since then I am waiting for resolution.i am managing by purchasing water Jug from local supplier . Now i again registered complaint and I got a call from technician that I have to pay the applicable charges as validity of AMC has exhausted. When I registered complaint within valid period then it's company's duty to resolve the issue and fulfill the AMC contract. I purchased Livepure RO with a feeling of faith and with same reason I renewed my AMC but now I am feeling cheated. By this type of behaviour how can you tell your so call valued customer to extend warranty and to purchase new product. I am getting livpure email that sorry for inconvenience, we assure to resolve issue at earliest but nothing is happening.
My registered no is [protected], email bidhan.[protected]@gmail.com

After sales service of the Livpure company is very poor. I have registered the RO service request on 8th October 2020 and till date no one has visited for the service, even after registering the complaint on customer care no further action has been done.
My RO is under 1 year AMC, seems lyk i have wasted my money for AMC.
JS-[protected] .

Dear Sir/Madam,
I am sorry to inform you that on last few days due to your RO livpur system I lost my LED tv, my cctv camera system, investor and my router. Lastly I come to know that your RO system has manufacturing internal wire fault. I lost approximately Rs 50 thousands costing items. Due to your 2.5 SMPS Fault I loose all my items, when your executive check the RO system I am standing there two wire in coupler touching each other. I have photo of fault SMPS as a attachment I am sending in mail. Due to your manufacturing fault RO system I lost my valuable items. I take this RO system on the December 2019 and I want put your focus on your poor quality material and manufacturing processes.
I planning to go consumer count, otherwise resolve my loss.
I am taking you to social media that due to your manufacturing faulty process and third class items no one plan to take you items.

Kindly look at the matter, and give resolution.

Satish Mishra
[protected]

We have bought AMC of Livpure RO. Our RO stopped working two days back and we lodges a complain with the toll free customer care number. However, ther has been no response from the company so far. Really disappointed with the response. Would suggest people to never buy the AMC plan of Livpure. It seems like a fraud to extract more money from customers with sloppy response.

I have bought water purifier model touch 2000 one year back, i am having a service request because my filter is not dispensing water. even manually tap button also not dispensing water also required some parts(touch board, filters) which are not available at my place, please send service person asap.

name: kb Venkatesh,
mobile:[protected], [protected].
mail:[protected]@gmail.com

thank you

I bought my Livpure LIV-PEP-PROPLUS+ 7 L RO + UV + UF Water Purifier with a 1 year manufacturing warranty on[protected]. It was delivered & installed by end of the month.

Since January the machine regularly stopped working. After the 3rd time i was in perpetual panic about when i am going to run out of water. i explained this in a detailed note to LivPure. But they showed no care or regard. Finally in March the float in my RO was removed with a promise that it would be replaced shortly. In the next few days lockdown happened. I received a mail stating my open request was going to be closed due to the lockdown. I understand not getting service due to lockdown but why close my open request? But to no avail. Now its 6 months and i have to spend considerable time everyday standing in front of my RO to ensure it does not overflow and flood the kitchen or cause an electrical short circuit. I wish this was US i would have sued them for mental agony & torture.

Now the worst thing is, my SR is closed & i cannot raise a new SR. The phone request refuses to accept my service request stating that there is already an open request.

Every other consumer company has restarted service except Livpure. I cannot imagine people like Tendulkar endorsing this brand. Its a shame what a customer has to go through after shelling out 8K.

Now the one year period is also coming to an end. I have spent 9 months out of this one year with a defective product. I have bought bottled water multiple times in the past one year due to the malfunctioning of this RO

I have started sharing my experience with all my friends, neighbours & colleagues. It appears a few have also had similar experiences. So we have pledged to spread the message to as many people as possible. The nightmare of paying to buy safe water for your family & ending up with misery.

I bought new livpure ac through store and it's being 2 months I am having issue from the starting when ac installed. Every time engineer is coming and doing some troubleshoot after that it works for 1 day and after same issue occour. Engineer which are coming all are unprofessional and senseless who climb on bed with shoes . Such unhygienic service which I am getting from livepure. I asked multiple times to change my ac as it's only 2 months I bought it and from the 10day it is showing problem.

Hi Livpure,

I have bought Livpure RO from Flipkart and using it from past sometime. but i have faced very worst service experience, unprofessional & rude behavior of service executive (Pravesh Mishra). I am also attaching the proof of misbehave and unethical practices performed by service executives to take OTP message remotely without performing any task and when i denied to do so then (Pravesh MIshra) on his visit disturbed my RO machine, creating problems for us and when we raised complain then this guy( Pravesh Mishra) is asking others also not do the service properly. I live with my family and this person has misbehaved with me as i have not incorporated in unethical practices of sharing fake service OTPs.

The whole incidence in brief below:

Incidence 1:
During the lockdown time in march, i went to my home town and RO was not in use but the service executive keeps on approaching to do the service around July 2020. When i said that i m not there at my place and will let him know when i will be there for service. Then the executive named (Pravesh Mishra) keeps on calling me again & again and sending personal messages to send the OTP for confirming fake service when he has not done anything. When i refused he said "I m the only one who will come for RO service, then i will see it". I refused to provide fake confirmation of service through OTP.

Service Request 1 :
When i came back to my place after 15 day of proper functioning of RO (PH level 70) then i raised a service request on the customer service as it was mandated for the service. Pravesh Mishra came for the service and done something with machine and disturbed the whole PH control system. When we asked that PH level is above 150 then he responded rudely that it will automatically correct after sometime as he was trying to ruin the RO as we have not provided him with the asked fake service OTPs for the confirming serivce.

Service Request 2 :
When PH level not came to normal after a week then we raised concern again with customer service then someone from third party came and changed the sediment filter and called Pravesh again that what he has done with machine as the phone call was on speaker i have listen Pravesh rudely replied " Thok thak k chale aao tum, bol do sahi nhi ho raha hai" After changing the sediment filter & service by third party the PH level comes around 15-20.

Service Request 3:
After sometime o[censored]sual working when we checked that PH level is too low then we raised complain again for this, then Pravesh Mishra came again and without checking machine, he started saying all the filters and machine are not disturbed required to be changed. When we asked him to check the machine first and then give his views. He started misbehaving with me and talking loudly, creating nuisance at my place when my family was there.

This is been the worst service received by any company to us for not cooperating with unethical and unprofessional activities of service executives. People like Pravesh Mishra are such an harm for your system that company will not able to gain customer confidence again like i have suffered. It is just because there is no verification after service or rating of service from company ends employees are making fools to customer.

I will raise this concern in consumer forum to do the justice for us as after several complains concern is not resolved & executives are making fools to customers on behalf of company.

I m also attaching proofs of the same in attachment

Akhilesh Singh

Livpure is the worst purifier in the market.

I've bought it on august 16th. And it's not working now.

I raised a complaint on 4th october and today is 7th. Nobody lifts the call.

Even if i call the costumer care, they disconnect the call saying you'll get a call back. The service engineers do not lift the call.

I called the area in-charge and he says that repair will be done tomorrow. Everyday it's the same story.

I recommend not buy andy filter from livpure. Pathetic service.

My job sheet id is js-[protected]