[Resolved]  Livpure — no refund after subscription order cancellation

I had opted for the subscription plan from livpure (On 12th july '20) and made the payment online + submitted the kyc documents.

On 16th july '20, i requested over email to cancel the installation request & refund me the amount, back to the payment source. I had also mentioned the payment details which i had used to make the online payment, so it is easy for them to track & process it.

The ticket number given to me was #224119 & the status (As well as my original email) is available here: https://heka.freshdesk.com/public/tickets/d821c19aa3f70514d53bfd4962937d44ae2d49...⇄

On the same day in the evening, i got a response that the request would be cancelled & they would send me the refund.

However, after that, there has been no response or refund from them, even though i have tried contacting multiple times.

Please assist in the refund. It may not be a big amount for them, but every rupee is important!

Mentioning the payment details once again here:
Razorpay payment id:
Pay_fdrqhc41fufbrp
Paid on: 12th july 2020

(Paid via amazon pay, details below):
Amazon pay transaction id: p[protected]
Livpure id: fdrqhc41fufbrp
Transaction amount: rs.275.00