[Resolved] Livpure — no refund after subscription order cancellation | |
I had opted for the subscription plan from livpure (On 12th july '20) and made the payment online + submitted the kyc documents. On 16th july '20, i requested over email to cancel the installation request & refund me the amount, back to the payment source. I had also mentioned the payment details which i had used to make the online payment, so it is easy for them to track & process it. The ticket number given to me was #224119 & the status (As well as my original email) is available here: https://heka.freshdesk.com/public/tickets/d821c19aa3f70514d53bfd4962937d44ae2d49...⇄ On the same day in the evening, i got a response that the request would be cancelled & they would send me the refund. However, after that, there has been no response or refund from them, even though i have tried contacting multiple times. Please assist in the refund. It may not be a big amount for them, but every rupee is important! Mentioning the payment details once again here: Razorpay payment id: Pay_fdrqhc41fufbrp Paid on: 12th july 2020 (Paid via amazon pay, details below): Amazon pay transaction id: p[protected] Livpure id: fdrqhc41fufbrp Transaction amount: rs.275.00 Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved LivPure customer support has been notified about the posted complaint. Verified Support Aug 13, 2020 LivPure Customer Care's response Hi Kiran, we apologise for the we apologise for the late response. Please share your registered contact number/Email Id and we will reach out to you.Regards, Team Livpure Verified Support Aug 14, 2020 LivPure Customer Care's response Hi Kiran, thanks for sharing your contact details with us. Our team will get in touch with you at the earliest.Regards, Team Livpure Verified Support Aug 14, 2020 LivPure Customer Care's response Hi Kiran, we have addressed your concern, Refund has been initiated from our end request to please wait for 7-10 days for your bank to process it into your account.Regards, Team Livpure | |
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