LivPure Complaints & Reviews

My location : hyderabad.
I raised the incident on 10th june 2020 as the tap is broken, no one has attended it till today.. It takes more than 30 mins just to get connected to the customer care number and then it gets disconnected most of the time.
Ticket number : js[protected]
Finally i got number of service center personnel - "narasimlu" who promised twice that he will come next day, but never turned up. The area manager "prashant bunny" is not picking up as well.
I also have an amc that is valid till november 2020.
My wife is pregnant. It is critical for us to have filtered water.
Please have some one attend it.

Hi,

I am getting beep sound in livpure Smart RO.
My subscription is valid till SEPTEMBER 2020
EVEN after raising multiple request and posting on FB page and calling them again on customer support, I am not receiving any response

Kindly assist

I have purchased RO from Livpure through flipkart on June 26, I was assigned a job card for installation JS-[protected] on June 27. It was promised to install in 5 working days. I have been following with customer care since then and after 12 escalations also on none turned from Livpure. Contact number provided donot answer my calls. Customer care says issue will be resolved but never happened. Now my return period is over too! I went a head to raise escaltion on my own at livpure website and no one turned even after that. Not sure what else should I do expect a call from Livpure company.

I have purchased the amc for 2 years (Worth rupees 6800) on 17/12/19 and having the problem that water is not purifying and also taking more consumption to filter. So i have raised a service complaints as mentioned below. As per the customer care representative, they should resolve the service request with in 2 days but no one is responding to my requests. Finally i'm buying water tins outside, even i'm having this water purifier.

If i call customer care, they are treating customers harshly and said "my job is collecting request and send to team" and they given one number but no use "no one is picking the call".

Service complaint 1 (April 5th 2020) : js-[protected]
Service complaint 2 (Middle of may) : i called customer care, they have taken the request but i didn't get any complaint number after the call complete.
Service complaint 3 (June 29th 2020) : js-[protected]

In this pandemic situation, each and every penny will important. From last 2 months i am purchasing water tins outside each one 25/- (Approx 2000 rupees)

Please do needful against these irresponsible and fraud (Why i am saying fraud is they have my money and not responding properly) company.

I have a water filter from livepure rented, i am in a greenzone in bangalore city.

Water tap is broken and i registered my complaint on may 21st 2020

Customer care they do not pick our call, i have called them over 100 times.
I have been emailing them from 1 month 8 days, multiple service requests raised nobody picks or responds, i am simply paying for the service.

Few of my complaint numbers

Js-[protected]
Js-[protected]

I strongly suggest nobody buy this water filter, worst customer care and worst service. Never buy this stupid product, i am paying for nuts.

Regards,
Supreeth
Bangalore

I had requested livpure for paid servicing though the machine was working fine. The service personnel who arrived from livpure has changed the external filters but within next few hours the water was draining from the entire unit all over the place. When contacted again, they said that the ro filter inside the component is damaged and we need to pay for the same where the damage was done entirely by the service personnel.

Hi there
I have purchased live pure water purifier 7 month ago.
Within 5 month it started taking around 5 hours to fill up tank 7 ltr.
I have contacted customer care and after calling n number of times finally they did cleaning of filter but it didn't work.
Now i have tried to contact customer care to replace but they are not responding. I tried to contact with email, portal and customer care number but no response.

I have taken amc for 2 years for my ro water purifier, ending on july 2021, but i am not getting service even after raising service request multiple times. Many times, service request is closed without a call back or engineer visit.

Not sure why there is so much delay in service. Ro is not working for 5 days now and there is no call back. My complaint number is js-[protected] and escalation number is 30046.

If there is any issue, and livpure is not able to provide service, please let me know. I will look for other available options in market.
Not at all happy with the service though the product is good.

I would never refer this product to any one only because of poor service.
Regards,
Ravindra singh
Contact number -[protected]

Complaint number - js[protected]

Date - apr 12, 2020 - i had raised a request for maintenance of liv pure water purifier at my home. The water purifier have been displaying red light to contact livpure customer care.

I kept patience and had wait for more time, as due to recent pandemic situation.

I escalated the request on may 29, 2020, did number of followup.
I asked for the mobile number of representative and they gave me number for two person "shailendra tiwary" and the other one was "manish"
Both's numbers are not reachable.

Now the customer care representative is disconnecting call everytime after taking my complaint number.

Our warranty period for livpure water purifier was till 20th of april 2020 which was the period of lockdown. Free service was due on 18th of march 2020. Which livpure did not provided us. We did not have a call or visit from the engineering department. Also, one service which was provided 6months back, the engineer by fraud filled in the system that filters were changed, but in actual he did not changed any filters and now they are not providing us the service.
We tried contacting customer care but did not receive a response or call back or acknowledgment.
I even have a complaint registered on 28th or march 2020, which was not acknowledged, complain id : bciw34d1019830.
We did not get a rescheduled visit or service id from livpure. Now after we ourself contacting customer care for our due service, we are being
Asked to pay the service and also we are not receiving the free service and benefits the warranty had.
We have contacted [protected]@livpure.com 7 times since march and dropped a mail 6 times now. Still there is no acknowledgment and no service is provided. Our water purifier has stopped working now and being in middle class family this was our first water purifier which is not working within a year.
Worst service providers!!
Livpure is not acknowledging customer complaints.

I ordered the product on 7th of june worth 9499 inr with no cost emi and got it delivered on 8th june. Installation was scheduled on 10th june and still not done. Every time i tried to contact flipkart or livpure they are saying that it will be done shortly but no resolution has been provided till date. On 15th two people came for installation but they were unable to do the same due to lack of technical knowledge. Flipkart is not giving resolution for installation or any refund for price depletion of this product. I want a demurrage charge for the false promise. Livpre area manager/cce not responding to the calls.

R/s

It is brought to your kind notice that i have purchase amc from 21/04/2017 to 20/04/2020 of my live pure ro from your company. Due to some technical issues my ro is not working from 18/04/2020 and i have registered the same on your portal and received the massage that dear customer, your service request no. Js-[protected] & call closure code is 22834 allocated for[protected]to mahesh ji[protected] faridabad, [protected]. Please call [protected] for any query. But due to lockdown from march to may 2020 my ro was not repaired.

So that i have requested the company by emails and voice calls to extended my amc due to lockdown direct the concerned to repair it under acmc warranty but they are refusing to repair that ro under acmc

I have also received a call that labour charges are free but i have to pay the parts cost but in acmc contracts all expense bear by the company.

Thanks and regards

Arun sharma
[protected]

I had purchased livpure ro water purifier on 2019 january from the beginning their service was very bad installation was done after 6 months,
I had registered a service request on march 2020 but till now nobody attended and i escalated the complaint in their website but i i didn’t get any responses.
Problem with my water purifier is taking too much time and now hearing long beep sound from the purifier
Complaint id is js-[protected].

I have subscribed to livpure in march. Had paid the amount to start the gold service that covers 188 liters of water. To this day june 18 the ro has not been delivered. I have called them several times and have not been getting proper response

Hi Team,

My RO machine is not working since more than 20 days, I have raised complaint on 28th May 2020. Calling to customer care since then, no one came to repair it.

I can understand we have limited resources due to COIVD19, but waiting for more than 20 days is a bit too much.

Please take action immediately.

FYI. Complaint details.
“Dear Customer, Thank you for registering your Service complaint.Your Call ID is JS-[protected] . Please call [protected] for any query.”

Regards
Narsaiah S

Every 2 months ro has some or the other problems, sometimes no water flow (Not because of water pressure but because of filter issues), filter issues etc.. Technician never bother to visit for a week at least, then they come with there manu card stored in their mind with charges of filter, bla, bla, bla... Make you charge heavy and leave, again after 2 months find something else, call them and they will say other part need to be replaced, i mean is this a brand?? We pay so much, you do not deserve it, imagine my neighbours using local aquaguard and i happen to bother them for filtered water for my kids at least and i'm using brand.
Customer service we know how it works in india, you are lucky of you get representative on call as a existing customer for new customers they have different options all together and connects very quickly since they can cancel or return the product

My machine is continuously beeping.

Complaint REF NO: JS-[protected] RAISED MAY 21 ESCALATED MAY 25 ALLOTTED TECHNICIAN HAS NOT RESPONDED TO MY CALLS LIVPURE HEAD OFFICE has closed THIS COMPLAINT abruptly CALL CENTER LIVPURE - CALLED 22 TIMES FOR CONNECTION they have raised a new COMPLAINT NO: JS-[protected] ON MAY 28 AGAIN The ALLOTTED technician are not at all responding to my calls. NOW LIVPURE CUSTOMER CARE NUMBER ALSO NOT AVAILABLE AND DISCONNECTING ABRUPTLY. MORE THAN 3 WEEKS SINCE PROBLEM WITH OUR FILTER AND NO SERVICE. Regards, Sujeet Product Serial No: A2GW24D1012746 Maintenance contract 8/9/2018 to 8/9/2020 Book No. 7375 Receipt No. 184356

I have been facing water leakage issue from ro purifier from saturday night, even though if am keeping it shut down from main switch the leakage is there, i have registered the following complaint thrice from sunday morning but i have not received any confirmation call on the same..,

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.

Below is the trail mail sent on monday including two attachments of call list screenshots:-

Special police officer sv ramesh
Attachments
Mon, jun 15, 2:22 pm (22 hours ago)
To customercare

Dear livepure team,

Referring to the trailing mail, this is for your kind information that i haven't received any call regarding the complant ticket or request raised.

I have also been calling customer care since morning, sometimes nobody responds, sometimes its get disconnected automatically and sometimes its on hold for 14-15 mins and then disconnect (Screenshot of call attached).

If your team can go with the previous mails hope you can understand that from day one i purchased livepure, i have faced been facing tremendous bad & filthy experience and now again the same..

Why is it your team unable to provide satisfaction job to clients, why this delay and negligence in your service.
What is your expectation for future sevice..?

Waiting for your suitable action and reply on at the earliest please.

Orelse i have take action on my behalf seriously this time.

After these many mails and calling customer care also there have been no response.

If any technician is solving the issue by today evening then its ok, orelse i am going share all this issue from the date of purchase alongwith call records list and mails in social media.

I've ordered livpure bolt copper ro purifier from www.livpure.com on june 5th

Order no - lv2040481675711591358553

Once i placed the order, i received a confirmation. After that, i called customer care number multiple times and also sent multiple mails. Still, i didn't get a single response from livpure. Now i want to cancel the order, even i can't do that because no one is responding