LivPure Complaints & Reviews

Livpure smart was installed on 3rd june. Still it’s not working. Not able to connect to customer care. Already raised a ticket. Didn’t get any response from their side. Subscription has been started, even though i am not able to use it

I have purchased 1 year amc for my livpure water purifier and registered a request for servicing on 28 april.
The request is opened since then and there is no response from livpure even after multiple escalations and chasers.
Please take necessary action.

I have purchased an amc and i am not getting service

No service person attended till now. Request pending since three months... Sent more than 3 mails to customer care for the service still no response. I took 4 yrs amc... Water taste got changed now, i want to change the filter but the service person is not coming and not response if you call the service person... Worst service ever since purchased.

Very much frustrated with livpure... I paid 14000 as amc for 4 years still they are not bothered to do the service.. Can anyone help this issue please?

Complaint no js[protected]

I did my full payment for titanium 12 months subscription plan on may 25th i. E. More than 10 days now. They enever respond to emails or phone calls. After calling into their customer care [protected] for about 50 times, i was lucky to get hold of the agent on june 2nd who promised me that water purifier would get installed on june 4th without fail. I asked her what is the guarantee and she hung up on me.

I kept calling them again on june 3rd & today for another 50 times but i am in a queue every time i call into their customer care number and the ivr says - all the customer care executives are busy at the moment, please leve a message and we will get back to you at the earliest.

They never returned my call nor did they respond to my emails. They generate auto-ticket and provide the url of it. I checked the status and there is no update on the ticket# 169933.

I started to believe that this they are scammers. I've patient at my home and i cannot afford any delays in getting myself this ro.

We opt this subscription based water purifier because we cannot afford to buy one. I also chose this because they are using schin tendulkar as their brand partner.

They are spoiling & cheating everyone. Below are the details of my invoice of titanium 12 months subscription plan.

Livpure private limited gstin: 27aaccl0231b1za
Tax is payable on reverse charges: no
Invoice no : 18-19/302936
Invoice date : 25 may 2020
Sales order : sd1088
Registered mobile no. [protected]

Is anyone listening here to our genuine complaints and acknowledging anything?

I have subscribed to titanium plan smart ro water machine not working, and there is no water coming i have raised a service request no (Js[protected]) it's been a week no one have called me regarding the issue. And no one even responding to my email and calls on this [protected] number. I raised escalation reques also. Still no responce.

I paid the subscription amount and uploaded the kyc details too, its been 48 hours already but no notification/call from livpure team side. Instead, i am trying to contact them through customer care, mails service, requests but still no replies from their end. I am now worried is that i did right or not by investing in livpure....

I have been strughling with my ro for last 3 weeks, i am continously chasing the support team through email. But till today except email reply none of the executive came and resolvedthe issue. I am currently running short of water. Please help me in this.
Ph - [protected]

Water purifier was serviced in the month Feb-20, it got into same problem in month of March, due to Covid19 I couldn't raise the call. After multiple attempts I managed to raise the call on 18th may 2020 Ticket JS-[protected], Customer service promised it will get handled in 2 days but its been 15 days no response from them I called them almost 7 times and service engineer more than 10 times no response from both of them
Following are issues with Livpure
1. Customer care calls lands to only Hindi language irrespective of language selection
2. Executives cut the call if we try to speak in English
3. Wait time to get customer care is more than 15 minutes
4. Customer care executive promised they will assign different engineer but never did.
5. Finally my calls are not getting connected to customer care even if i wait for 30 minutes

I took a livpure subscription on 22nd may, till now i am waiting for the product delivery and its installation but its not happening. I am tired of calling customer care but no one receives the call. I also wrote mails but yet no response there also. Now i am really fed up i want my money back this is too much or get the product delivered and get it installed. The mail which i gave its ticket no is 23285

Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response on email that some one will call . no update. i have recharged for the product, on my app the recharge is not showing, no water coming out, machine is constantly beeping. called local tech number who can to intall he is not answering, he said call help line, called help line no help still. can some one help...

I placed an order for livpure smart water purifier on 27th may, made full payment and also completed the kyc. Since then i have received no update from the livpure team, they are not responding to my calls to emails. I tried calling in their customer support, office phone numbers and all the available contact numbers that i could find but to no avail. It has been a week and i don't know whether they will install the unit or this is a scam

Never buy livpure product. Poorest service of all times.
Its a sheer waste of money.

I have taken a subscription of livpure for ro services. Inspite of having informed them more than a month in advance they are still not uninstalling their unit from my old flat so that i can get it installed in my new flat. My old owner is charging me a rent of 800/ day due to this delay from livpure. The executive allotted to this request either doesn't receive my calls or gives some lame reason, today it was that his vehicle broke down. I will soon have no option left but to uninstall your unit on my own.
Dear customer, your service request no. Js-[protected]. It has been more than 15 days that i have been following up with this guy.

I purchased Livpure Pep Pro ++ RO AMC for Rs. 5000/- in Jan 2020, which on the first instance was due to repeated request from the service engineer whom i called when my RO adapter stopped working. They told me that my Service is due and it is good to purchase the AMC if I want to save a few bucks. I believed them and purchased the AMC vide Sr. No - CIF3AAA1035195. In Jan 2020 they replaced the pre filter and one cartridge and told me that they wont replace the memebrane and the same will be done in May 2020.
Now, from past 3 weeks I am trying to register the service request but all in waste. The customer care number puts my call on hold for nearly 15min and then gets disconnected. I mailed theim too a lot of time but of no use. I tried to contact the service team who visited last time but they don't attend my calls.
I live in Bangalore and here all the services have resumed from May 3rd itself.

Please suggest what to do now because Rs.5000/- is at stake.. otherwise i would have purchased the service kit and do it myself. I am planning to forward the complaint to consumer court forum too.

I purchased a two years smartguard amc plan for my livpure ro series pep plus in august 2019 for rs. 8399/-. As per this amc plan, my ro service is overdue since two months. I have booked service request /complaint three times. Everytime an assurance is given that service engineer will visit soon. But, no one has attended my service request. Now, their customer care also not responding and put me always in queue at number 8 or 10.

Now, bad smell is emanating from water of this ro. It is now causing a serious health hazard. My ro needs service without any delay.

I ordered livpure ro before lockdown but due to unwanted circumstances they could not install the livpure ro. I understood that due to lockdown the service was hampered so i request to cancel the subscription amd refund my amount. It has been more than 3 week that i have asked for my refund but till date i have received mo refund. Livepure team committed to refund my amount by last saturday but i am still waiting foe my refund. I receive no reply on my mail as well. Also i am trying to contact on their customer support but no response there as well.
I want my refund immediately so that i can utilise that amount.

Arpit madaan
[protected]

I opted for 6 months titanium plan and made the full payment for 6 months. It's been more than 5 days now and haven't heard anything from them. Custumor care no. Doesn't work, raised a ticket #161232 and no updates on that too (I wonder if they even check that). Raised it on their twitter account but all in vain. I dont even know whom to contact now.

I have subscribed to titanium plan (Recharge) smart water product, it's been a week no one have called me regarding installation. And no one even responding to my email and calls on this [protected] number. I raised installation request also. Still no response. I don't think still this company is working. I had paid 675 rupees.

I request to return money immediately or install product.

Otherwise i am going to raise it in social media not to buy any of livepure products. Cheating.

This is regards to the complaint and service request raised on 18th may for mob : [protected].
The customer support has been pathetic from your end.
Reasons why your customer support is pathetic:
1. I call you up and start telling you my problems, you guys are disconnecting the call.
2. One time you guys gave the number of your executive, he blatantly refused the service on the call saying that he won't come.
3. Nobody picks up the call on your customer support number.
4. No intimation for the last two weeks regarding when the service request will be acted upon