LivPure Complaints & Reviews

Hi,

I have prepaid ro service taken from livpure for which i have to do monthly recharge. For last 45 days or more my ro is not working and i did my recharges for last 2 months though.

I havr called their customer care and sent mail to customer care also but no service provided yet.

This is violation of service commitment by the company. Looking for earliest resolution or money back for last two...

Since the time we installed the water purifier, we have ensure that the device runs on AMC as their technician strongly recommended that we apply for it as the parts can be very expensive. Had been getting good service from the technicians though its very difficult to get through to a call center representative to book an appt. I booked a complaint in march 2020, I have been waiting for a technician to service our RO since then. We found out that Balram Kori the technician who used to regularly visit my place for service stopped serving that area. The water doesnt get filtered and the machine runs the whole day draining water through its outlet i dont know how. Have been a struggle to get through to call center and everytime i get through to them as a new customer in the IVR options, they send me the same old message (March20-Balram Kori) until today. When asked, they gave me another number Manish Sharma whose mobile number is no more valid. I paid 5000 last year and renewed my AMC but the kind of service once money is taken has been this. They say its due to lockdown but the complaints was booked much before the lockdown and now its lifted too. no answer from anyone. Not a single call from call center but teh IVR keeps telling me someone will call back.can someone urgently look into this as im tired of this machine now and even ready to discard it . Holding on it only because i have paid the AMC. Companies can be shameless and choose not to respond at all. Ill see what Livepure chooses to do. Even their website complaint forms dont work.

No service person attended till now. Request pending since three months... Sent more than 10 mails to customer care for the service still no response. I took 4 yrs amc... Water taste got changed now, i want to change the filter but the service person is not coming and not response if you call the service person... Worst service ever since purchased.

Very much frustrated with livpure... I paid 14000 as amc for 4 years still they are not bothered to do the service.. Can anyone help this issue please?

Complaint no js[protected]

Either do the service or return my money back

Thanks
Sujitha
[protected]

I have recharged my water purifier but still, it is not working. I do a recharge of every month and now due to lockdown i was at my home town and do not recharge my water purifier as it is on a rent basis. Now i do a recharge of all last 2 months but still, it is not working because i forgot to recharge of september 2019. But somehow they do not stop my service as they have fewer customers may be at that time. I have referred much live pure water purifier to my friend at that time maybe this the reason they did not stop the ro. But now live pure is demanding from me last 4-month rent and disconnect my ro from backend. No body is giving the right solution to me.
Now i have mailed them but no one replying. On customer care number nobody responding.

I have taken livpure smart - the rental one and paid for the entire year. 3 months back the water stopped coming from the machine and i contacted the customer care and they told the service guy can't come because of lockdown. Now that the lockdown is relaxed and people are going to servicing livpure normal machines and not livpure smart ones, i don't understand why is that happening. I am spending triple the amount of buying cans and other water sources now. I want either the money i had to spend in these days to be reimbursed or i want the repair to happen immediately or i want the machine to be taken off and give me back the amount i paid extra

Case date: 29-12-19 complaint id js-[protected]

I had registered a complaint on 29-12-19, the water filter was not working, within a couple of days their service engineer did contact me and attend the fault, and informed me that the water filter was jammed/damaged and it required 1200/- for replacement. I also agreed to replace it. He replaced the filter in my presence and then he changed a transformer inside the filter and ran the filter perfectly.

At the same time, i raised a query, why were you replacing the electrical parts for filter replacement, he responded illogically, then i demanded the same condition to re-install my old filters and prove it was damaged.

He failed to do the same, and confronted his mistakes. After that he restored the old one and left my home.

The reason was the fault in the electrical part which is still under warranty. Your service operator has to repair the filter without any cost implication to the customer. However, he had commercialized the matter and demanded money in the case i opt for new electrical parts.

At the same time i had surfaced out the real cause of the malfunctioning/leakage of the filter, without paying heed to my concern, he left with no positive solutions.

Case date: 27-03-20 complaint id js - [protected]

Now again the same leakage was started, and i registered a complaint in march, now 3 month are over and nobody has contacted me for repair/service. Hence. I request to solve my issue immediately and take necessary steps to extend my warranty for your no service period.

I have rented a ro through there livpure smart service. Its a payable water service. I have replaced all my old water services like water can etc. As i opted a rented ro. Now i have made a recharge to refill the water. Its not showing in the app the updated litres also i am with no water from past two days. They dont even reply and pick call on customer care. I havent felt this helpless in my entire life. I live alone and i am without drinking water from past two days. I had to drink tap water, whats the point to have an ro. I wonder what if it happens to old person or a pergnant women. I have made the recharged two time.

I bought liv pure pep pro + from flipkart on march 17th and after a long wait and so many calls to technician it was installed on 22nd of march.

The next day itself it stopped working. And when i raised a service request they said its lockdown and we can't provide service. I thought oh its okay. And after almost a one and half month in 17th june i raised a service request again then they said the same thing that they'll operate from 1st june.

Now again its been 7 daya since i'm calling the customer care everyday. I always get same response that our technican will get back to you. But yet i never heard back from the technician.

They gave me some numbers which the technicians would never bother to lift the calls.

I tried calling giribabu, ashok, abul, sathyam. All sorts of numbers customer care gave me none of them gave answer.

Livpure smart was installed on 3rd june. Still it’s not working. Not able to connect to customer care. Already raised a ticket. Didn’t get any response from their side. Subscription has been started, even though i am not able to use it

I have purchased 1 year amc for my livpure water purifier and registered a request for servicing on 28 april.
The request is opened since then and there is no response from livpure even after multiple escalations and chasers.
Please take necessary action.

I have purchased an amc and i am not getting service

No service person attended till now. Request pending since three months... Sent more than 3 mails to customer care for the service still no response. I took 4 yrs amc... Water taste got changed now, i want to change the filter but the service person is not coming and not response if you call the service person... Worst service ever since purchased.

Very much frustrated with livpure... I paid 14000 as amc for 4 years still they are not bothered to do the service.. Can anyone help this issue please?

Complaint no js[protected]

I did my full payment for titanium 12 months subscription plan on may 25th i. E. More than 10 days now. They enever respond to emails or phone calls. After calling into their customer care [protected] for about 50 times, i was lucky to get hold of the agent on june 2nd who promised me that water purifier would get installed on june 4th without fail. I asked her what is the guarantee and she hung up on me.

I kept calling them again on june 3rd & today for another 50 times but i am in a queue every time i call into their customer care number and the ivr says - all the customer care executives are busy at the moment, please leve a message and we will get back to you at the earliest.

They never returned my call nor did they respond to my emails. They generate auto-ticket and provide the url of it. I checked the status and there is no update on the ticket# 169933.

I started to believe that this they are scammers. I've patient at my home and i cannot afford any delays in getting myself this ro.

We opt this subscription based water purifier because we cannot afford to buy one. I also chose this because they are using schin tendulkar as their brand partner.

They are spoiling & cheating everyone. Below are the details of my invoice of titanium 12 months subscription plan.

Livpure private limited gstin: 27aaccl0231b1za
Tax is payable on reverse charges: no
Invoice no : 18-19/302936
Invoice date : 25 may 2020
Sales order : sd1088
Registered mobile no. [protected]

Is anyone listening here to our genuine complaints and acknowledging anything?

I have subscribed to titanium plan smart ro water machine not working, and there is no water coming i have raised a service request no (Js[protected]) it's been a week no one have called me regarding the issue. And no one even responding to my email and calls on this [protected] number. I raised escalation reques also. Still no responce.

I paid the subscription amount and uploaded the kyc details too, its been 48 hours already but no notification/call from livpure team side. Instead, i am trying to contact them through customer care, mails service, requests but still no replies from their end. I am now worried is that i did right or not by investing in livpure....

I have been strughling with my ro for last 3 weeks, i am continously chasing the support team through email. But till today except email reply none of the executive came and resolvedthe issue. I am currently running short of water. Please help me in this.
Ph - [protected]

Water purifier was serviced in the month Feb-20, it got into same problem in month of March, due to Covid19 I couldn't raise the call. After multiple attempts I managed to raise the call on 18th may 2020 Ticket JS-[protected], Customer service promised it will get handled in 2 days but its been 15 days no response from them I called them almost 7 times and service engineer more than 10 times no response from both of them
Following are issues with Livpure
1. Customer care calls lands to only Hindi language irrespective of language selection
2. Executives cut the call if we try to speak in English
3. Wait time to get customer care is more than 15 minutes
4. Customer care executive promised they will assign different engineer but never did.
5. Finally my calls are not getting connected to customer care even if i wait for 30 minutes

I took a livpure subscription on 22nd may, till now i am waiting for the product delivery and its installation but its not happening. I am tired of calling customer care but no one receives the call. I also wrote mails but yet no response there also. Now i am really fed up i want my money back this is too much or get the product delivered and get it installed. The mail which i gave its ticket no is 23285

Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response on email that some one will call . no update. i have recharged for the product, on my app the recharge is not showing, no water coming out, machine is constantly beeping. called local tech number who can to intall he is not answering, he said call help line, called help line no help still. can some one help...

I placed an order for livpure smart water purifier on 27th may, made full payment and also completed the kyc. Since then i have received no update from the livpure team, they are not responding to my calls to emails. I tried calling in their customer support, office phone numbers and all the available contact numbers that i could find but to no avail. It has been a week and i don't know whether they will install the unit or this is a scam