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[Resolved]  Lodha Group — Lodha group not returning my booking amount

I booked 2 bhk apartment in lodha palava project on 01st feb 2020.
Lodha sales executive suraj dubey gave false information about the project and did not inform me the terms, conditions and lodha refund policy until i went for cancellation. Lodha sales executive did not give any document to refer terms, conditions and refund policy.

Booking details are as follows:
Crn - 1298767
Unit details - codename smart buy fresca k 0208

I paid booking amount of 99, 000 inr by icici debit card on the 1st feb 2020. I wanted to book this flat on my sister's name as she does not have her own house. Banks do not allow joint home loan on brother-sister relation so we thought of buying flat on my name as my sister can not take loan on her name alone.

I have cancelled the booking on 12th feb 2020 due to medical issues of my sister. Lodha sales executive suraj dubey refused to refund amount saying we do not refund booking amount. Later lodha asked me to submit medical reports of my sister. I shared medical reports of my sister but still they refused to return my booking amount. Lodha builders coercive marketing strategy did not give us time to think and sales executive suraj dubey did not let us read the documents on the booking day, he did not inform me and my sister on the booking day that they do not refund booking amount in any circumstance. I have have asked lodha customer care to refund the entire money.

Lodha builder called me number of times to think over my decision and requesting for me to go for 1 bhk flat. But due to the ongoing pandemic and the repercussions of the same on economic and corporate aspects, causing a job uncertainty it would be difficult for me to process further and buy flat. I have informed this to lodha builder but they are not ready to listen.

I have called lodha builder number of times for refund. But they bluntly informed me lodha would not refund my booking amount.

Please help.

Thanks & regards,

Tushar halarnkar
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Complaint marked as Resolved Sep 24, 2020
My complaint is not resolved. I just do not wish to keep my case open here. Since there is no other way to close this case, I have to mark it as resolved. Thank you for your help.

Complaint Status


[Jul 01, 2020] Lodha Group customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Lodha person called me yesterday saying we are looking into your refund issue and give me one day to get back to you. He called me just few mins back and informed sorry we would not be able to refund your money.
I am not understanding what to do. Please guide and help me.

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    Lodha Group
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    Lodha Excelus, N.M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra, India - 400011
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