Lodha Group — Reversal of all delay interest with GST and reimbursement of my housing loan resanction processing fees of Rs. 9,375.00 + GST

Address:

Apollo Mills Compound, NM Joshi Marg, Mahalakshmi, Mumbai, Maharashtra 400011

Kindly reverse all delay interest with GST as Whole process delayed by lodha team and reimburse resanction of housing processing fees of Rs. 9375.00 + GST
As per email with attachment of interest working received from lodha team on 18th June, 2021, when I checked interest working and shocked that you had charged delay interest from[protected].
1. Here I want indicate that CRN no. 2205802 for RAREGEM unit 815 has been created on 5th February, 2021 after my 9th reminder email.
2. My payments of Rs. 2, 97, 000.00 that is BA1 and BA2 which was done in AMARA CRN, same was transferred on 11th March, 2021 by lodha team after my 2nd reminder email dated 11th March, 2021 So all dues will start from 11th March, 2021 onwards only so I am requesting you kindly change all due dates accordingly.
3. Lodha service support team was confirmed and assured me that “we shall create a new CRN and initiate the fund transfer.” wide email dated 2nd March, 2020. But lodha team failed to do so on its own. Lodha team neither created CRN nor fund transfer initiated by its own. New CRN created and the fund transfer initiated only after my reminder emails. Service support team Email attached for your reference.
4. Also paid Rs. 54, 000 on 16th Dec, 2020, which was paid on telephonic request from your Associate General Manager-Sales Mr. Ambrish Pandey to create RAREGEM CRN. Same was confirmed and assured by lodha team Sr. Executive–Sales Mr. Sumit Hegde wide email dated 10th December, 2020. Email copy attached for your reference.
5. Even after making payment of Rs. 54, 000 lodha team failed to create CRN and fund transfer on time, Same was done on 5th feb, 2021 only after my 9th reminder email dated 4th feb, 2021 for CRN and 2nd reminder email on 11th March, 2021 for fund transfer.
6. As per schedule I have paid total of Rs. 2, 97, 000 towards BA1 and BA2, even some excess amount (Rs. 1, 08, 000 and Rs. 1, 89, 000) and after the payments of BA1 and BA2 next milestone was registration but lodha team failed to create CRN and fund transfer on time and also note that without CRN and unavailability of BA1 and BA2 in new CRN, we can not proceed for registration. hence all process delayed by lodha team only. Lodha service support email dated 5th February, 2021 clearly indicate this mailstone. attached email for your reference.
7. Because of delayed process by lodha team to create CRN and transfer of payments of Rs. 2, 97, 000 from AMARA CRN to RAREGEM CRN, my housing loan sanction dated[protected] with 3 months extension got lapsed in April 2021 so again I have to apply for resanction of housing loan from LICHFL in strict lock down period and have to pay processing fees of Rs. 9375 + GST again. The lodha team is totally responsible for my housing loan sanction lapsed so I am requesting you to kindly reimburse the processing fees of Rs. 9375.00 + GST which I paid for resanction of housing loan. LICHFL housing loan sanction letter attached for your reference.
8. The above points clearly indicates whole process delayed by lodha team only. If I hadn't sent the reminder mail, I don't think CRN no. would have been generated yet, and registration would not have happened till date. And Lodha would not have received the money yet. Lodha team should thanks me for my follow ups and get things done.
9. By Charging delay interest from 7th November, 2020 without my fault, it will clearly indicate lodha team trying to hide own team fault and looting me and it will be injustice with me.