[Resolved]  L&t Finance — refund of bank penalty charges due to deduction of emi twice

Address:

560070

My l&t housing finance loan emi of rs. 40, 664 with standing instruction with hdfc savings account to deduct the ecs on 7th of every month,
For the month of november, standing instruction was misused and emi was deducted from my hdfc bank sb account on 12/nov/18, twice instead of once.

This resulted in the insufficient fund for my another bank emi, hence, other bank emi was bounced back. Please see the screen shot of my hdfc bank account statement for your reference.

I talked to your customer care number (With ms. Moutushi), she accepted there was a technical issue which resulted in the deduction of emi twice, hence, agreed to refund the additional amount. Both hdfc bank and pnb housing finance has charged a penalty of rs. 1, 180 due to bounce of the other emi, but it was resulted due l&t housing finance deducting the emi twice.

Please arrange to refund rs. 1, 180 immediately to cover the penalty charges from other banks.