Mahanagar Telephone Nigam [MTNL] — Not Reflecting Advance Bill Payment Of Landline Number 23898616 Through RTGS Amount INR 15,000/-

Address:

MTNL, Gamdevi Mumbai - 400007,

Good Day,

Self has made NEFT payment for amount of INR 15000/- on 13th July 2020 for landline telephone number 23898616. Same was updated on Self Portal with tracking number 4968. Same is yet not reflected in the system.

Please find below details of NEFT payment,

Bank Name: INDUSIND BANK LTD
Destination Account Number:[protected]
Beneficiary Name: MTNL MUMBAI
UTR Reference Number: KKBKH[protected].

Please note sir I have been sending emails (see attached) on email id since July2020 on ids available on MTNL website but it keeps getting bounce back stating wrong email id or no reply. After updating on portal I have tried calling mobile number +91-[protected] but there was no response. Email ids and mobile number were taken from MTNL RTGS portal.

I have personally visited MTNL office twice and was assured it will be done but yet it reflects in my bill outstanding amounts. Plus every month since July 2020 I am being penalized for late payment.

Please sir I am senior citizen and cannot keep running from office to office. I have to take help for visit or oblige someone to do my job.

After writing repetitive mails and visit to office I am writing to you. Please help me and sort out this issue.

Thanking you in anticipation,
A. B. Kayomerzi.