Maharashtra Natural Gas [MNGL] Complaints & Reviews

Hi, I had applied for MNGL connection through online portal on 6th June 2023 and received acknowledgement over mail. My application BP no. 50351545 has been now waiting for more than 100 days and no updates are provided to me. Their customer care executives are unable to help except raising an internal ticket.

Please could you help me get my gas connection installed at the earliest.

Thanks,

Swapnil Kadam

Subject: Urgent Action Required: Gas Connection Installation (B.P. No[protected]

I am writing to express my deep disappointment and frustration regarding the installation of my gas connection under Booking Payment (B.P.) No 50351735. Despite making the required payment on June 9, 2023, and receiving assurances from MNGL's customer support about initiating the process, I am disheartened to note that no progress has been made till date. Despite my repeated calls and attempts to escalate the matter through social media platforms like Twitter and Facebook, I have not received any concrete action or even an acknowledgment of my concerns. The lack of communication and prolonged delay is deeply concerning, and I urge you to take immediate action to expedite the installation process that I have been eagerly waiting for. Your prompt attention to this matter and a resolution at the earliest will be greatly appreciated.

Sincerely,
Dr. Ankita Gupta

I have raised a name chnage request on mngl online portal, followed all the steps along with valid proof and paid 250/- as well.My ticket number /application id -NT[protected].

As the name was not changed hence callled the mngl customer care but they were very rude and ill- mannered and even was not able to read the name correctly.

I was shocked to see what kind of staff is Sitting in mngl and what the higher...

Hi,

The company did not install the gas properly due to which my stove got burst and harmed my cook and home.

I had taken connection in January 23. BP NO. 50338788 but connection not done yet.

Respected sir,
MNGL installation and Servies very delay and bad performance in our society . we have full paid amount of 6000/- per member and totally paid amount of Rs. 6, 00000 /- in September 2022 but your service is very delay up to. we shall complaint in consumer court ...

Our society decided to go for MNGL connection. We asked the contractor to start work of laying pipeline. Accordingly work started on 10th June 2023. Till date only pipeline laying is done that too unsatisfactory. Pavement blocks which were removed for installation of pipeline has not been laid properly. Contractor not responding. They left work halfway and started work in adjacent building. Many blocks were damaged during handling and workers were just throwing blocks on the floor.

BP#[protected], allotted on 17/06/2022
Address - Crescent H601, The Woods, Aundh Ravet Road, Wakad, Pune - 411 057

The BP number was alloted last year on Jun. 17, 2022 and we are still waiting for the installation. It is over one year and all followup and complaints have been in vain.

The helpdesk says that there is nothing in there hands except escalation. Each complaint is resolved without any action, the last one being Complaint # 11146276.

I have been following up for more than a year for bill not being generated.

The team says that JMR details are not updated, which is pending from their team itself

Req No[protected]

BP No 50185313

Around March 25, I put my security deposit in. The burner connect service was supposed to be sent to me by the MNGL in April, but I haven't yet received it. Despite the fact that the meter is already installed, I need someone to connect it to my cooker, so I've been pursuing them for the past 75 days, but nothing has changed. I've contacted them many times and written to them on the support maiI ID, but nothing ever changes.

Hi Team,
Raising below list of complains for MY MNGL GAS account

1 . Paid extra amount, so refund the amount (details below)- [only 4 bills generated where i paid 6 times ]

2. Bill is Higher as compare to my neighbors ( who installed at same time- bills attached )

3. Please check the leakage part at my place

4. MNGL Pipe Gas vs HP Cylinder Gas (HP was 1000 rs for 45 Days...

We had applied for piped gas in the month of October 2022, they started the work in November 2022 but till date the final installation is not done.
Our Whole Society Installation is pending.
BP Number[protected]
Clover Mystique Society, Kalyaninagar, Pune 411006

Dear Sir/Madam

My landlord had applied for new gas connection on 02/Jan/2023. Payment done was successful but have not received any update after that

If the payment was successful then why no progress on this issue even after 5 months.

I have raised the complaint thru their email ID but no resolution since 2 months.

Either MNGL should refund money with interest or provide connection asap.

Details are as follows:

ADDRESS
SHASHANK TIWARI
A1-2, Aditya Breeze Park
Balewadi, Pune
411045

Regards
Swapnil
M: [protected]

Applied for connection last year June 2022 and Installation still Pending. Third party contractor hired by MNGL unwilling and not interested to do the installation .
BP No.[protected]

Name Gajendra Sharma,
A3-503, Camelot, Viman Nagar, pune-14

BP N.o 50312233
Name Roopal Singh
A3-403

BP No[protected]

I have paid the application fees of Rs. 6550 on 13th November 2022. It's been close to seven months but I have not been provided a connection to my appartment when actually my society already has an MNGL connection to other apartments in the same building. An 'engineer' as they call it visited the site after thousands of begging calls and mails from my side. He asked for additional money in addition to what I paid in application fees to get the installation done. I wasn't convinced earlier but eventually had to kneel down infront of these corrupt officers to get my life going. But ever since then they have ghosted us with no response whatsoever. I am now willing to pay these people any amount of money that they ask for to atleast secure my application fees which they have already looted.
I have called the customer care thousands of times but to no avail. They are pretty useless and shameless to the highest order. I have an active mail chain going on with these people for over three months now where I have been trying to ask them for the date of installation or even the contact number of the person who is going to visit our site for installation but they just give out a message that its being looked into. I have also them to refund my money which they haven't responded to. I am literally begging them on the mails every single day to give me a deadline by when this will be done but they don't respond. I have lost all hopes with these gas mafias looting common people of their hard earned money sitting there enjoying their lives on our tax payers money laughing at us with zero accountability.

I have paid the application fees of Rs. 6550 on 13th November 2022. It's been close to seven months but I have not been provided a connection to my appartment when actually my society already has an MNGL connection to other apartments in the same building. An 'engineer' as they call it visited the site after thousands of begging calls and mails from my side. He asked for additional money in addition to what I paid in application fees to get the installation done. I wasn't convinced earlier but eventually had to kneel down infront of these corrupt officers to get my life going. But ever since then they have ghosted us with no response whatsoever. I am now willing to pay these people any amount of money that they ask for to atleast secure my application fees which they have already looted.
I have called the customer care thousands of times but to no avail. They are pretty useless and shameless to the highest order. I have an active mail chain going on with these people for over three months now where I have been trying to ask them for the date of installation or even the contact number of the person who is going to visit our site for installation but they just give out a message that its being looked into. I have also them to refund my money which they haven't responded to. I am literally begging them on the mails every single day to give me a deadline by when this will be done but they don't respond. I have lost all hopes with these gas mafias looting common people of their hard earned money sitting there enjoying their lives on our tax payers money laughing at us with zero accountability.

I have applied for new connection on 20th February 2023 they came in April 1st week but I was not available so they told me call us whenever you are available I called them on 26th April 2023 the guy name chandrakant told me he'll come tomorrow but he didn't came I called him he told he's on different route he'll come tomorrow again he gave me the same reason next day so I asked him to give me his supervisor number name Prasad I called him he also told I'll arrange for tomorrow but since then he's not answering my calls and neither he has sent anyone please help me.

Dear Sir/Madam:

I made a request for cancellation of BP 50067896 on Apr. 3 by filling out Disconnection form, cancelled cheque and cover ltr. Since then I have followed up several times reg cancellation without +ve response. I even raised a complaint referenced above, still no +ve revert. I wish to escalate my request for cancellation of the connection and refund of my deposit. Kindly assist.

Since covid started, I am not residing at my flat in Pune and that is closed, still I am getting average bill which has gone to RS.9325. I have several time informed and raised complaint in their portal but no one is able to help. I can provide the email communication which I had with MNGL where no response from department, every time only asking for meter reading picture, which I have shared as well still nothing happens. Now MNGL is threatening me of Gas line disconnection. Please help

BP Number 50085684
My copper is damaged since one month and complaint has already been registered in emergency helpline number however the issue is not yet resolved and my bill is high even though not using due leakage. Every day I am calling to emergency number however no one has come to replace the copper pipe. Every day they are saying we are looking into it. And today they told me to wait again for 20th March. What kind of emergency service is that. What is the meaning of emergency help.
This is the worst service I have ever received from such a big organisation.