MakeMyTrip India — Horrible Experience Unsafe, No Key, No Support After Full Payment

I had a terrible experience with this booking. I had fully paid in advance for a non-refundable apartment in Vienna for my family of 8. However, upon arrival, we did not receive the key. Instead, a man showed up at the property and started shouting aggressively, which made us feel extremely unsafe, especially with children present.

Despite making multiple calls and follow-ups, we were repeatedly told that the local team would contact us – but no one ever did. We were left stranded outside the apartment with no help, no access, and no responsibility taken by their team.

This level of negligence is unacceptable. They took the full payment and then completely vanished when we needed support the most. I strongly urge others to stay away from this service – it is unreliable, unprofessional, and cannot be trusted.become of which we have to again book hotel on spot which was too expensive