MakeMyTrip India Complaints & Reviews

Hello Team,
I was promised of discount of around Rs 34, 000 over email.
They have recalled the email.
And not reverting to emails being send.

I’ve to fly post wedding in almost a month’s time. This is unfair and arduous....

Could you please provide us with a copy of below Invoice Nos. at your earliest convenience? We appreciate your assistance in this matter.
Invoice number Invoice Date
M06AI24I08261699 14/08/2023
M06AI24I18244220 18/01/2024
M06AI24I16183584 14/12/2023...

I have booked using makemytrip, booking ID [protected] and successfully paid, but i provided wrong email address and didn't receive the confirmation and the E-tickets. please resolve the issue ASAP

the correct email is [protected]@gmail.com

I am writing to formally lodge a complaint against MakeMyTrip (MMT) for refusing to refund my booking amount despite the booking being affected by a natural disaster. I had booked a stay at the Hosteller in Almora, Uttarakhand, through MMT, but due to heavy landslides in Almora highway, all highways leading to Almora were blocked, making it impossible for me to reach the destination. It's even mentioned in all the news channels that all the highway connecting Almora is blocked on 14th September (i.e. 1 day prior to my Hostel Booking Date)..

Despite informing MakeMyTrip of the situation and requesting a cancellation and refund, they refused to honor my request, citing the absence of travel insurance. I would like to highlight that this situation falls under force majeure, as it was caused by a natural disaster beyond my control. As a responsible travel service provider, MakeMyTrip should take such circumstances into account and issue refunds accordingly.

Additionally, I would like to bring to your attention a similar case involving a friend of mine. They had booked a holiday package to Ukraine without travel insurance. However, due to the Russia-Ukraine war and flight cancellations, their travel agent refunded the entire amount, despite the lack of insurance. This highlights that exceptional circumstances like wars and natural disasters should be considered while processing refunds.

I believe that MakeMyTrip's refusal to refund in this case is not only unfair but also sets a concerning precedent for how customers are treated in cases of natural disasters. I kindly request your assistance in resolving this matter and ensuring that I receive the refund for my booking.

I am attaching all relevant booking details for your reference. You can also search on google "Uttarakhand highway blocked on 14th September" and you can validate what I have mentioned above...

Booking Details:

Booking ID: NH[protected]
Hotel Name: The Hosteller, Almora
Travel Date: 15th September
Amount Paid: Rs. 5171

Booked the ticket thro Make my trip website.Yolo bus i used to travel from dindigul to bangalore today .The bus breakdown took place at krishnagiri at 6:15 pm .We had asked by the bus staff to wait for alternate bus arangements (that too very late )which was coming from chennai but the arrangements not done as assured
After 1 1/2 hrs we walked 1 km and took other bus in our own source and reached bangalore
Time and money wasted due to the poor service and maintenance by the bus operator.Really our safety is a question mark here.Make my trip and Yolo should take the responsibility and refund the ticket amount alongwith the extra charges 106 rs total 526 rs refund should be issued to me
Ticket attached
Total 30 plus passengers got stuck up at highway with baggages and missed our connectivity trains and buses at bangalore
Take immediate action and refund

I refer to Booking ID NN2A9L3L[protected].

On 22 Aug, I paid Rs. 5, 17, 864 via Netbanking for return tickets between Mumbai and London. The money was immediately deducted from my account, however the booking failed a few moments later and no flight ticket or PNR was generated.

The failed booking has been acknowledged by MMT, and I was assured by their customer service reps that my refund had been auto-initiated and would be paid into my account in 24-48 hours. This estimate of course kept increasing, and a full week later I find myself with neither a ticket nor a refund.

Similar to the experiences of other MMT customers on this site, the reps keep telling me to wait for my refund, and then to wait some more. They constantly claim on email that they were trying to call me--a claim I'm beginning to doubt as not even a missed call from them has ever registered on my phone.

In response I've asked them to simply email me with their update, only to be met with utter silence from them. If they had no update, why were they allegedly trying to call me?

Their behaviour has become very worrying and I'm panicking that my money has disappeared with no ticket in sight.

If an MMT rep is reading this, please kindly get in touch with me. This is a sizeable sum and a full week later there has been no progress on the refund situation--a refund that is rightfully mine as the attempted booking failed at your end.

I made a payment with net banking to book a flight. The booking was unsuccessful but money got deducted. I have received no email or any kind of response from Makemytrip
Date 27/08/2024
Amount 6973
I want refund
This is the account i made payment to [protected]...

I have used 3 make my trip gift vouchers to book flight ticket on ai631 from mumbai to ahmedabad on 05.08.2024 and made balance payment of rs.2847/- however, i got a message which is reproduced for reference “flight booking has failed due to temporary technical error. However, we have received the payment and initiated full refund”.
Make my trip booking id is : nf2a99s[protected].

Now i am unable to use the 3 vouchers of rs.2000/- each again to book my travel ticket on the same flight. The screen indicates "avaiable gift card balance is zero"

Please arrange to recredit my 3 gift vouchers amount immediately so that i can book my tickets accordingly.

Please arrange to resolve my query at the earliest.

We had booked leh Ladakh trip for 4 persons by ID No.NL[protected] .Due to health issues 2 people had to cancel. Even after requesting multiple times Make My Trip didn't not accept to cancel or postpone the remaining 2 persons trip. With lot of reluctance we went ahead for the trip, but we had many issues like..
1.The hotel at leh was supposed to be Hotel Himalaya, but on reaching we were allotted Hotel Antelope, which didn't even provide the basic 2 bottles of drinking water.
2.We had arranged Innova Car for the whole trip, but the first two days they gave us a Xylo car. After many requests they gave us an Innova for Nubra Valley trip but the condition of the car was such that the back seat didn't have any seat belt. Travelling in hilly terrain without seat belt is very risky. We were expecting a pleasurable experience, but had to sit in fear.
3.Due to my health condition we decided to cancel the Pangong trip extended our stay at Nubra valley., for which i was charged extra which i was willing to pay and paid also. But the least expected from make my trip was that they refund at least half of the hotel accommodation of Pangong to me.i was disappointed again.
4.Even after asking for the contact numbers of main person in charge i did not get any numbers. Communication was a big issue. I am a senior citizen and i wanted to enjoy this trip, but very sorry to say that even after spending 145152/-there was no peace of mind.

Makemytrip I am writing because of a problem with a recent ticket booking. I booked a ticket for 7th August, but it was issued for 4th August at 4:30 PM instead. This mistake has caused a lot of trouble.

When I asked for a refund, makemytrip refused. I paid ₹900 for this ticket, and I believe this is unfair.

I am asking MakeMyTrip to please look into this and refund my money as soon as possible.

Hote Booking No: NH[protected]
It was a short trip to hotel Srinika Inn, Gachibowli, Hyderabad with my son. I must say that the stay was very disappointing, very pathetic, we stayed in room no 108.
The booking was made via MakeMyTrip.com. The website displayed false and misguiding information about breakfast at the hotel. The website said that Complementary breakfast was available. Whereas the hotel management said that they...

I had Rs.3500 in my MakeMyTrip "my cash" wallet. They allowed only Rs.1400 to be credited back into my account. Even after the cash got debited from the "my cash" wallet, it DID NOT get credited back into my account. When I try to get the remaining Rs.2100 into my account, something goes wrong everytime. They don't have any option to raise a ticket for this purpose and there is absolutely no option to make a complaint. This is an act of fraud.

I had cancelled my flight on 8th May and today is 12th June I haven't received the refund yet.
Airline had confirmed me that they have refunded back to MMT on 3rd of June however after multiple follow ups MMT agreed that they have received the amount from Airlines and will process my refund. However I haven't received the refund yet....

I have hired taxi no ka01ae0658 for three days from bangalore to chikmagalur wef 29th june 2024 to 01 july 2024. Through make my trip.
The invoice provided is not correct and of a less amount. I contacted concern many times always same reply that we will revert soon ia a day or two but till date matter not resolved. I have to claim amount from my company but unable to do so only because of your poor service to provide correct invoice for which amount already paid by me.

Hi team, i have written dozen email and trying to get my wallet amount on their app into my account. They are holding my 15532 inr from past 6 months i am trying to get my amount back. Its showing in my wallet account on my id with email [protected]@gmail.com. i have placed couple of emails they have given me reference no.[protected] created recently on 3jul where they acknowledged to refund my amount from wallet to my account....

I am unable to find a delete account option in the makemytrip website. Also I have been trying to delete my account from the app . but for some reason the otp is not even coming to my registered number. This is very frustrating because i have been trying to delete it for hours but you guys dont even have a customer support number to handle these account related situations. Please urgently delete my account registered in the mail id [protected]@gmail.com

I have booked a ticket for San Frasisco to Mexico on 4 th Dec, 2023 unfortunately I could not travel on that day, so after writing to United Airlines and make my trip, I got a credit note that I can make an International Travel within a year thru United Airlines. I have to book a ticket from India to Canada thru United Airlines as I have to reach to my daughter for medical emergency by 25th July.
I am a professor, I really can not...

You sent Amount Paid ₹ 165157 (₹ 139549 + ₹ 25608)
for onward journey 25th May Delhi to Vienna
and return was on 4th July but i paid exctra for return Journey and changed the return flight on 8th JUne Vienna to Delhi for Two one adult and one child. Please resolve the issue on urgent
Mb No - [protected]

I made a booking at Hotel Central Inn, Dibrugarh for 22-23 May, 2024 through the Make my trip app. After the stay the app asked for a review about the stay. I didn't know that they were going to publish it on the app. Now I want them to remove/delete the review under the name of Abinash Gogoi from the app ASAP.
Booking Id: NH[protected]

My Complaint is regarding My Booking Id is NF7Y4Q8F3437PUVM5932 which was for Trivandrum to New Delhi on[protected].

Two Tickets were booked, One in the name of Mr. Kiran Shrestha and another in the name of Mrs. Roshni Shrestha. Due to official reasons Mr. Kiran was not able to travel on[protected] so, I contacted MakeMyTrip for the same before the journey and they told me "Open to use" option is available for Mr. Kiran's ticket which means he can travel anytime within 12 months with the same ticket by paying the difference amount which can be done by calling customer care and avail the facility.

On 14 May 2024 Tuesday, I called MakeMyTrip to avail the facility and spoke with Mr. Lilit Punj to book Mr. Kiran's tickets from Trivandrum to New Delhi Air India on[protected] at 06:10 AM. He provided me with information that I have to make the payment of Rs.3550/- for date change and other charges. The link for payment was sent to me on my mail id (Screenshot attached for your reference) and I made the payment of Rs.3550/- for the same.(Screenshot of Payment attached).

Based on that booking, I booked another ticket for myself for Rs. 9235/- from Trivandrum to New Delhi on[protected] at 06:10 AM.

I waited the whole day but I didn't receive the ticket of Mr. Kiran Shrestha even after paying Rs. 3550/- so, I have been calling customer care for the last two days and spoke with Mr. Himanshu. He told me to provide a resolution and he is working on it but I didn't receive any resolution. He told me that the team is going to call back but nobody called. Instead I received an email stating my number was not reachable. I clearly told them to contact me on [protected] still nobody contacted and closed my Service request with providing me the ticket.

Again I called MakeMyTrip and spoke to Mr. Krishna Kant (Floor Supervisor). who asked me to pay more i.e. Rs. 1800/- to get the tickets.

Daily from the past 2-3 days, I have been calling Customer care of MakeMyTrip to get my ticket for like 1.5 hrs but these people are only telling me that they will call back and escalate my issue and then later on they send me mail that My number was not reachable.

It is requested from the team to either provide me the ticket of My Booking Id NF7Y4Q8F3437PUVM5932 for which I had already paid 3550/- or else provide me with the full refund amount of Rs.12, 785/- (Rs.3550/- for Booking Id NF7Y4Q8F3437PUVM5932 + Rs. 9235/- based on above booking I booked another ticket also)

I want the team to do the needful at the earliest.