MakeMyTrip India Complaints & Reviews

I made a booking at Hotel Central Inn, Dibrugarh for 22-23 May, 2024 through the Make my trip app. After the stay the app asked for a review about the stay. I didn't know that they were going to publish it on the app. Now I want them to remove/delete the review under the name of Abinash Gogoi from the app ASAP.
Booking Id: NH[protected]

My Complaint is regarding My Booking Id is NF7Y4Q8F3437PUVM5932 which was for Trivandrum to New Delhi on[protected].

Two Tickets were booked, One in the name of Mr. Kiran Shrestha and another in the name of Mrs. Roshni Shrestha. Due to official reasons Mr. Kiran was not able to travel on[protected] so, I contacted MakeMyTrip for the same before the journey and they told me "Open to use" option is available for Mr. Kiran's ticket which means he can travel anytime within 12 months with the same ticket by paying the difference amount which can be done by calling customer care and avail the facility.

On 14 May 2024 Tuesday, I called MakeMyTrip to avail the facility and spoke with Mr. Lilit Punj to book Mr. Kiran's tickets from Trivandrum to New Delhi Air India on[protected] at 06:10 AM. He provided me with information that I have to make the payment of Rs.3550/- for date change and other charges. The link for payment was sent to me on my mail id (Screenshot attached for your reference) and I made the payment of Rs.3550/- for the same.(Screenshot of Payment attached).

Based on that booking, I booked another ticket for myself for Rs. 9235/- from Trivandrum to New Delhi on[protected] at 06:10 AM.

I waited the whole day but I didn't receive the ticket of Mr. Kiran Shrestha even after paying Rs. 3550/- so, I have been calling customer care for the last two days and spoke with Mr. Himanshu. He told me to provide a resolution and he is working on it but I didn't receive any resolution. He told me that the team is going to call back but nobody called. Instead I received an email stating my number was not reachable. I clearly told them to contact me on [protected] still nobody contacted and closed my Service request with providing me the ticket.

Again I called MakeMyTrip and spoke to Mr. Krishna Kant (Floor Supervisor). who asked me to pay more i.e. Rs. 1800/- to get the tickets.

Daily from the past 2-3 days, I have been calling Customer care of MakeMyTrip to get my ticket for like 1.5 hrs but these people are only telling me that they will call back and escalate my issue and then later on they send me mail that My number was not reachable.

It is requested from the team to either provide me the ticket of My Booking Id NF7Y4Q8F3437PUVM5932 for which I had already paid 3550/- or else provide me with the full refund amount of Rs.12, 785/- (Rs.3550/- for Booking Id NF7Y4Q8F3437PUVM5932 + Rs. 9235/- based on above booking I booked another ticket also)

I want the team to do the needful at the earliest.

Dear Sir/Madam,

I am Nitesh Kumar and i booked a online bus ticket from Jhansi to Rewa on dated[protected] by Make My Trip who's, booking ID no is NU[protected].But due to bus is not reaching at Jhansi at my picking point, so i call to bus owner mobile no [protected] and talk to him he said due to election bus is not come at picking point so you cancel the booking and amount will be refund with in 5-6 working days.But payment not received yet. I also mark complain mail to MMT but they don't provide the any support. Now bus owner not co-operating or not refund my payment,

Name Nitesh Kumar
Mobile no. [protected]
Booking ID NU[protected]
booking date[protected]

We would like to bring it your notice and seek resolution for the same,

My father had booked their return ticket (GoAir flight from pune to Bangalore) as the flight was cancelled at the last minute, they (senior citizen couple) had lots of difficulties in terms of making last minute alternate arrangements, both intern additional expenses and mental agony.

Over all these they have been regularly following up for the refund of GoAir tickets. He is not getting any response neither from GoAir nor from MakeMyTrip.

I have tried speaking to one of your call centre executives, to understand the gravity of the situation. The was a bit rude and clear that MMT will only refund flight fare only if they receive refund and disconnect the call.

We had booked flight tickets, considering the genuineness / real-ability of MMT, however the current MMT response is like a local / individual travel agency.

We seek some resolution towards the long pending refund of cancelled flight fare of ~Rs.7, 000/-

PNR: L5VGHF (Travellers – Govind Singh Narasingh & N Sobha Rani)

However, my humble request and suggestion is that you can refund to provide full refund to regular genuine customers, especially like my father who is a retired pensioner with limited resources travelling and use your site to book all his travel needs.

Makemytrip is a NASDAQ listed company with a market cap of 7.89 Bn and one of the leading travel companies in India; can easily provide refunds to a MMT regular / loyal customer and retired veteran with a monthly pension of Rs.36, 000/-.

If not a cash refund, you can provide him with an MMT Coupon, as your net refund amount can be further subsidised for your books (considering your net cost of refund post deducing the subsequent travel trip).

Warm Regards,

Arvind Kumar

I need to remove a review which I accidentally added recently because I don't feel good to review any hotels.

On 2nd May 2024 booked a round trip from Bengaluru to Guwahati and Guwahati to Bengaluru, where Bengaluru to Guwahati is partially confirmed but Guwahati to Bengaluru got Failed by Airline or Make My Trip side and Till toady (6th May 2024) the amount is not refunded by make my trip and customer service is not at all help full and no status.

Booking id -NR[protected]
May 2, thrusday, 8pm, train no. 12595
My booking was shown waiting list-13
So i did not travelled but it is showing that i made the trip and now when i am trying to request for refund they closed it

"I recently encountered a series of issues with a booking through MakeMyTrip, and unfortunately, the experience was incredibly frustrating. Despite the platform's claim of 24/7 customer support, it was nearly impossible to reach anyone via phone calls for assistance. When I did manage to connect with a representative, named Shivani Chatham, the support provided was shockingly unhelpful. She repeated the same information without addressing my specific queries or offering any viable solutions.

What's more, despite there being a window of opportunity to change flight dates, Shivani was not proactive in assisting me. This lack of assistance meant that I had to resort to rebooking another flight entirely, further exacerbating the situation.

It's disappointing to see MakeMyTrip excel in facilitating bookings but falter so greatly in providing adequate support for queries, cancellations, and refunds. There's a clear need for improvement in customer service standards, including greater availability, effective communication, and proactive assistance.

MakeMyTrip should strive to be more helpful, communicate properly, and provide alternative options when issues arise, even when they fall outside of the typical time constraints for changes. Customers should feel supported throughout their journey, not left to navigate complex issues alone."

I was doing a flight booking payment which is credited to makemytrip, but my booking is not confirmed and the amount is deducted from my account.

I had booked a connecting flight from guwahati to bombay, which was connecting, had a stop at Bangalore through make my trip, the flight was vistara. Vistara cancelled the flight after it was delayed for more than 12 hours. According to the mail sent to me by vistara, I am eligible for a full refund.
Make my trip called me today, dated, 25/04/24 and has stated that i will receive only 700rs for this cancellation as it was a connecting flight. And the airlines had paid them only 1000 rs but according to the mail by the airlines, they have sent the full amount.

After waiting in the airport for nearly 12 hours and then facing cancellation, had to book a new flight again. Make my trip is harrasing me by paying only 1/4th of what i paid

I want to delete 1 review as my wife has already posted the review of our stay. My Booking ID - NH[protected].

Please do the needful asap.

Thanks

I had booked 4 tickets on 30th March 2024 for Delhi to Sitamarhi whose PNR No. [protected] (AC 3 Tier), out of which 3 tickets came in RAC and one ticket remained waiting due to which I had to face a lot of problems. I have filed TDR but I have not received the refund amount yet.

Please provide me my due amount as soon as possible and transaction details as follows:
Account No. [protected]
Transaction Date: 30.03.2024
Withdrawal Amount: 5, 735.40
Particulars: MPAY/UPI/TPTR/[protected]/HDFC/[protected]@hdfc/P

There is no provision to update email address, physical address, or photograph. Also, there is no customer support email address.
In addition, the website is not showing information. It just goes blank

Sir,

Kashmir trip sold with wrong information

3rd class hotels given in the name of 3 to 4 star property

gandola trip charges taken but not given not informed on time as well before trip
tulip garden visit not given as promised in pkg nor infomed on time

hotel given were even gen set is not availble we spent entire night without electricity

I hope this message finds you well. I am writing to bring to your immediate attention a distressing matter regarding a recent booking I made on MakeMyTrip.com (MMT). I have booked 6 tickets under the Trip Guarantee Scheme, which promised confirmed tickets upon payment of an additional 360 rupees per ticket.

Regrettably, despite the assurances provided by the Trip Guarantee Scheme, my tickets have not been confirmed. Consequently,...

I am writing to express my dissatisfaction with the handling of my recent flight ticket refund request. On [[protected]], I booked a flight with your airline for [IndiGo 6E-7135], with the booking reference number [MakeMyTrip ID: NF1OPVDQXDGIUK8L5238].Travel DATE[protected] Rajapalayam TO Chennai & Return Date[protected]chennai to Rajapalayam)

The above indigo itinerary flight has been canceled Email received on[protected], and for Refund amount of Rs 4, 191 not received so far. And Another itinerary flight has been canceled, email received on[protected] and refund amount of Rs 5, 793 so far not received. Total amount of refund Rs 9, 984 so far not credited in my account kindly do the needful at the earliest

contact no [protected]
mail id [protected]@gmail.com

I am not going that bus travel today and I need refund fully because I am unable to edit the details and they are not help so please make a callback soon and refund my money due to app issue

Please delete the review I made on the hotel on 16/05/2022
Booking ID (NH[protected]).
Would be very helpful if you could please delete this review. Its very important for me to delete that review I made

I am extremely unhappy at the poor service of MMT and plan to sue this company causing me mental harassment and inconvenience while travelling with my family and ruining our overseas trip to India.

I twice made booking recently for stay at hotel Radisson Blu Greater Noida
and both time it failed due to a technical glitch at their end initiating an automatic refund which I never requested. Not only this the deficiency in service by MMT caused me extreme harassment and inconvenience. They charged me both the time on my international credit card in full thus blocking the funds which I needed to use on my trip. I am now told that the refund can take up to 12 business days to show on my account . I will be contacting appropriate authorities in India to initiate an action against this company. They have zero customer support. PLEASE STAY AWAY USING THEM.

I recently booked a stay at what I thought was a nice hotel called Hotel Himalaya View through MMT for my parents' anniversary. But when they got there, it turned out to be more like a simple lodge than a proper hotel. Even though it was advertised as a 3-star place and cost around 3.2K for a night, it wasn't up to scratch.

I trusted MMT and didn't check the reviews beforehand. But my parents had a really bad time there. There was no backup power, the room heater didn't work properly, and the room wasn't warm enough even though they wore jackets inside. They tried talking to the staff, but they were rude and didn't care. It got so bad that they had to find another hotel at 6 in the evening just to have a decent night's sleep.

When I told MMT about all this, they offered a voucher for just 800 rupees. That's not enough to make up for what my parents went through on their anniversary.

The problem is that MMT advertised the place as something it wasn't. I think we deserve a full refund because of all the trouble we went through.