MakeMyTrip India Complaints & Reviews

I had booked 2 seats froms delhi NCR to khatushyam ji . pay using google pay. at time of boarding they cancell the bus trip due to their reasons only.

they told me over call different reason, we dont get money. some times they said your money will be come abcak after 15 days .

they never refunded my money or never respond over mail or call...

Dear Consumer complaint Team,

I am writing to formally lodge a complaint against MakeMyTrip India for the undue delay in processing my refund for a canceled booking. My booking details are as follows:

Booking/Cancellation ID: NH[protected]

PNR: [protected]

Date of Booking: 30 November 2024
Date of Cancellation: 02 December 2024

Amount to be Refunded: Rs 16061/-...

I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.

As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where...

I am writing to report an issue with my bus booking through MakeMyTrip on 24th November 2024, with Orange Travels for a journey from Gooty to Vijayawada. The bus broke down within 45 kilometers of departure, and no alternative arrangement was provided by Orange Travels.

Details of the booking:

Booking ID: NU[protected]
PNR: c9GTRVBK
Travel Date: 24/11/2024
Route: Gooty to Vijayawadabr...

On Dec 1, 2024, I made BUS reservation to travel from Aurangabad to Mumbai through SK SAHARA TRAVELS Bus. I authorized Rs. 3, 843 payment for 4 seats. My ICICI Account was charged twice for Rs. 3, 843. It is duplicate charges by Make My Trip. ICICI sent me messages below for two payments of Rs. 3, 843 each from Make My Trip. Please refund me Rs. 3, 843 duplicate charges from Make My Trip and investigate why this happened. Please ensure it...

Unable to change email ID in MMT Profile

Existing - [protected]@gmail.com
New - [protected]@outlook.com...

Seriously one think i want to say . ifu want to book ticket book only through airlines. don't book any third party apps
from indigo
Consequently, your seat under PNR Y2YQVM went vacant and the reservation was closed as ‘’No Show”. In accordance with policy, a refund of INR 1803 against the applicable “No Show” taxes has been initiated towards the original source of payment used at the time of booking.

FROM MAKE MY TRIP
Total Paid ₹ 13, 153
Airline Fare ₹ 12, 603
MMT Convenience Fee ₹ 550
Deductions ₹ 13, 153
Airline Cancellation Fee - ₹ 11, 932
MMT Cancellation Fee - ₹ 671
MMT Convenience Fee - ₹ 550
Refund Amount ₹0.0

Hello Team,
I was promised of discount of around Rs 34, 000 over email.
They have recalled the email.
And not reverting to emails being send.

I’ve to fly post wedding in almost a month’s time. This is unfair and arduous....

Could you please provide us with a copy of below Invoice Nos. at your earliest convenience? We appreciate your assistance in this matter.
Invoice number Invoice Date
M06AI24I08261699 14/08/2023
M06AI24I18244220 18/01/2024
M06AI24I16183584 14/12/2023...

Dear Sir/Madam,
I booked a ticket (PNR: A4U9PW) for travel from Jeddah to Hyderabad on October 3, 2024, with payment successfully completed on September 22, 2024.
However, when I checked the booking status on September 28, 2024, via the MakeMyTrip portal, I encountered a pop-up indicating "Unsuccessful Flight Booking." Due to this, I rebooked the same flight, resulting in a new PNR: F9HN5H, for which I successfully completed...

I have booked using makemytrip, booking ID [protected] and successfully paid, but i provided wrong email address and didn't receive the confirmation and the E-tickets. please resolve the issue ASAP

the correct email is [protected]@gmail.com

I am writing to formally lodge a complaint against MakeMyTrip (MMT) for refusing to refund my booking amount despite the booking being affected by a natural disaster. I had booked a stay at the Hosteller in Almora, Uttarakhand, through MMT, but due to heavy landslides in Almora highway, all highways leading to Almora were blocked, making it impossible for me to reach the destination. It's even mentioned in all the news channels that all the highway connecting Almora is blocked on 14th September (i.e. 1 day prior to my Hostel Booking Date)..

Despite informing MakeMyTrip of the situation and requesting a cancellation and refund, they refused to honor my request, citing the absence of travel insurance. I would like to highlight that this situation falls under force majeure, as it was caused by a natural disaster beyond my control. As a responsible travel service provider, MakeMyTrip should take such circumstances into account and issue refunds accordingly.

Additionally, I would like to bring to your attention a similar case involving a friend of mine. They had booked a holiday package to Ukraine without travel insurance. However, due to the Russia-Ukraine war and flight cancellations, their travel agent refunded the entire amount, despite the lack of insurance. This highlights that exceptional circumstances like wars and natural disasters should be considered while processing refunds.

I believe that MakeMyTrip's refusal to refund in this case is not only unfair but also sets a concerning precedent for how customers are treated in cases of natural disasters. I kindly request your assistance in resolving this matter and ensuring that I receive the refund for my booking.

I am attaching all relevant booking details for your reference. You can also search on google "Uttarakhand highway blocked on 14th September" and you can validate what I have mentioned above...

Booking Details:

Booking ID: NH[protected]
Hotel Name: The Hosteller, Almora
Travel Date: 15th September
Amount Paid: Rs. 5171

Booked the ticket thro Make my trip website.Yolo bus i used to travel from dindigul to bangalore today .The bus breakdown took place at krishnagiri at 6:15 pm .We had asked by the bus staff to wait for alternate bus arangements (that too very late )which was coming from chennai but the arrangements not done as assured
After 1 1/2 hrs we walked 1 km and took other bus in our own source and reached bangalore
Time and money wasted due to the poor service and maintenance by the bus operator.Really our safety is a question mark here.Make my trip and Yolo should take the responsibility and refund the ticket amount alongwith the extra charges 106 rs total 526 rs refund should be issued to me
Ticket attached
Total 30 plus passengers got stuck up at highway with baggages and missed our connectivity trains and buses at bangalore
Take immediate action and refund

I refer to Booking ID NN2A9L3L[protected].

On 22 Aug, I paid Rs. 5, 17, 864 via Netbanking for return tickets between Mumbai and London. The money was immediately deducted from my account, however the booking failed a few moments later and no flight ticket or PNR was generated.

The failed booking has been acknowledged by MMT, and I was assured by their customer service reps that my refund had been auto-initiated and would be paid into my account in 24-48 hours. This estimate of course kept increasing, and a full week later I find myself with neither a ticket nor a refund.

Similar to the experiences of other MMT customers on this site, the reps keep telling me to wait for my refund, and then to wait some more. They constantly claim on email that they were trying to call me--a claim I'm beginning to doubt as not even a missed call from them has ever registered on my phone.

In response I've asked them to simply email me with their update, only to be met with utter silence from them. If they had no update, why were they allegedly trying to call me?

Their behaviour has become very worrying and I'm panicking that my money has disappeared with no ticket in sight.

If an MMT rep is reading this, please kindly get in touch with me. This is a sizeable sum and a full week later there has been no progress on the refund situation--a refund that is rightfully mine as the attempted booking failed at your end.

I made a payment with net banking to book a flight. The booking was unsuccessful but money got deducted. I have received no email or any kind of response from Makemytrip
Date 27/08/2024
Amount 6973
I want refund
This is the account i made payment to [protected]...

I am writing to bring to your attention an issue regarding the refund for my booking, which has not been processed despite several follow-ups via phone calls.

Booking Details:

PNR Number :[protected]
Name on Booking: Pankaj Kumar Lara
Date of Place Travelling: 17 April 2024 (From Jaipur to Sharjah)
Amount: AED 840.00

I had made a booking through MakeMyTrip for a flight from...

Bus From Indore to Mumbai
Ansari Travels
DOJ: 11 AUG, 7:15 pm
BOOKING ID: NU[protected]
PNR: 9985FPNT
After Boarding Bus Breakdown after 250 km approx. at night 2 am, any how we moved 100 or 200 meter again Major Breakdown happened this time. the time was around 6 or 8 am. All the Passenger got down looking help from the bus service but not serviced availed hence every one decided to leave the bus &...

I have used 3 make my trip gift vouchers to book flight ticket on ai631 from mumbai to ahmedabad on 05.08.2024 and made balance payment of rs.2847/- however, i got a message which is reproduced for reference “flight booking has failed due to temporary technical error. However, we have received the payment and initiated full refund”.
Make my trip booking id is : nf2a99s[protected].

Now i am unable to use the 3 vouchers of rs.2000/- each again to book my travel ticket on the same flight. The screen indicates "avaiable gift card balance is zero"

Please arrange to recredit my 3 gift vouchers amount immediately so that i can book my tickets accordingly.

Please arrange to resolve my query at the earliest.

We had booked leh Ladakh trip for 4 persons by ID No.NL[protected] .Due to health issues 2 people had to cancel. Even after requesting multiple times Make My Trip didn't not accept to cancel or postpone the remaining 2 persons trip. With lot of reluctance we went ahead for the trip, but we had many issues like..
1.The hotel at leh was supposed to be Hotel Himalaya, but on reaching we were allotted Hotel Antelope, which didn't even provide the basic 2 bottles of drinking water.
2.We had arranged Innova Car for the whole trip, but the first two days they gave us a Xylo car. After many requests they gave us an Innova for Nubra Valley trip but the condition of the car was such that the back seat didn't have any seat belt. Travelling in hilly terrain without seat belt is very risky. We were expecting a pleasurable experience, but had to sit in fear.
3.Due to my health condition we decided to cancel the Pangong trip extended our stay at Nubra valley., for which i was charged extra which i was willing to pay and paid also. But the least expected from make my trip was that they refund at least half of the hotel accommodation of Pangong to me.i was disappointed again.
4.Even after asking for the contact numbers of main person in charge i did not get any numbers. Communication was a big issue. I am a senior citizen and i wanted to enjoy this trip, but very sorry to say that even after spending 145152/-there was no peace of mind.

Makemytrip I am writing because of a problem with a recent ticket booking. I booked a ticket for 7th August, but it was issued for 4th August at 4:30 PM instead. This mistake has caused a lot of trouble.

When I asked for a refund, makemytrip refused. I paid ₹900 for this ticket, and I believe this is unfair.

I am asking MakeMyTrip to please look into this and refund my money as soon as possible.